Executive survey results: Digital customer experience priorities in 2025
Nearly 8 in 10 CX leaders plan to increase their spending in 2025, according to new survey results from TELUS Digital in collaboration with Statista.
Discover the technologies they plan to invest in and the challenges they are looking to overcome.
Get your copy of Digital Customer Experience Priorities in 2025 report: https://heyor.ca/aBohde
The era of AI-driven personalization is here. What now?
How are brands using AI to provide more personalized customer experiences? 🤖
Mark Abraham, managing director and senior partner at Boston Consulting Group and co-author of Personalized: Customer Strategy in the Age of AI, and David Caudle, vice president, strategic transformation at TELUS Digital, join us on the newest episode of “Questions for now” to share how brands can successfully scale their personalization efforts.
🎧 Listen to the full episode of Questions for now: https://heyor.ca/gf0mbZ
Forrester Report: Accelerate B2B growth with a customer-obsessed strategy
It’s not hard to see the upside of a customer-obsessed growth strategy. 👀
Get the model you need to design and implement such a strategy at your B2B company.
Access the Forrester report, Accelerate B2B growth with a customer-obsessed strategy: https://heyor.ca/EE22ZO
Happy New Year from TELUS Digital
Wishing you a happy, healthy and prosperous New Year!
#HappyNewYear
What big questions should CX leaders ask to improve customer outcomes?
On the newest episode of "Questions for now,” we flipped the script, asking eight thought leaders from previous episodes to give us one big question CX leaders should be asking themselves. 🎙️
Here’s one posed by Shep Hyken, CX expert, keynote speaker and best-selling author.
🎧 Listen to the full episode to hear more: https://heyor.ca/2fXfms
How can leaders win and optimize investment in CX?
How can customer experience leaders make a stronger case for investment? 💪
Mark Raffan, founder and CEO of Negotiations Ninja, shares the importance of bolstering your pitch for more budget with data and research on "Questions for now."
🎧 Listen to the full episode: https://heyor.ca/hESfhF
What big questions should CX leaders ask to improve customer outcomes?
What questions should CX leaders ask themselves to stay ahead of the curve? 🥇
On the newest episode of ""Questions for now,” eight thought leaders from our previous episodes reveal their top questions to spark enhancements to your CX strategy.
🎧 Listen to the full episode: https://heyor.ca/q6tfyv
How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)
How can customer success help B2B businesses grow sustainably? 🌱
On the newest episode of ""Questions for now,” Daphne Costa Lopes, global director of customer success, strategic accounts and solution architecture at HubSpot, shares why it’s important for B2B leaders to get retention right to maintain long-term growth.
🎧 Listen to the full episode: https://heyor.ca/8GDrMy
How can leaders win and optimize investment in CX?
How can CX leaders win more budget for customer experience innovation in their organizations? ⚙️
On our "Questions for now" podcast, Alain Méric, vice president of sales at TELUS Digital, discusses how refining your processes can make the case for innovative initiatives in CX.
🎧 Listen to the full episode: https://heyor.ca/xBiqVL
#CustomerExperience #CXInvestment #CXBudget
How can brands turn customer success into their second growth engine?
How can focusing on customer success spark additional business growth? 📈
Daphne Costa Lopes, global director of customer success, strategic accounts and solution architecture at HubSpot, joins us on the newest episode of “Questions for now” to share how delivering value to customers has translated to HubSpot’s own growth.
🎧 Listen to the full episode: https://heyor.ca/EKOBT7
#CustomerSuccess #CustomerExperience #CustomerRetention
How can leaders win and optimize investment in CX?
When reviewing metrics, are you linking your data points to customer stories? 🔗
On the newest episode of "Questions for now," Jeannie Walters, founder and CEO of Experience Investigators, shares why it’s crucial to remember that each metric is an indicator of how customers experience your brand. Keep this in mind as you try to secure investment in your CX.
🎧 Listen to the full episode: https://heyor.ca/Opgt0F
How can you maintain customer affinity while rebranding?
How can organizations ensure their rebrand resonates with customers? 🏷️
On our "Questions for now" podcast, Billie Loewen, vice president of marketing services at WillowTree, a TELUS Digital Company, provides insights on how brands can maintain customer affinity through change.
🎧 Listen to the full episode: https://heyor.ca/Nly3st
#CustomerExperience #Rebranding #BrandDesign
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