TELUS International

29/01/2024

Success in the digital age requires you to adapt your customer experience (CX) strategy for Gen Z.

Explore 10 key Gen Z insights to elevate your CX strategy and dispel common myths 👇

Brands that don't develop generational strategies for CX run the risk of being left behind. Learn 10 insights that will make your CX resonate for Gen Z.

26/01/2024

With Forrester’s report on setting CX metric goals, you can redefine your CX program with effective targets and sound quantitative feedback methods.

Get the details: https://bit.ly/3Oe17v7

25/01/2024

Growing public interest over the safety, accuracy and fairness of generative AI (GenAI) has exacerbated demands for insight into how the technology arrives at the output it does.

Explainable AI seeks to provide this by providing insight into the inner workings of the large language models behind GenAI applications.

Discover the key principles of an explainable AI framework, and how employing them can help businesses build trust in their generative AI technology.

Read more:

As use of generative AI increases, it's critical to be able to understand how models arrive at the output they do in order to foster trust.

24/01/2024

It's Data Privacy Week! Held annually during the last week of January, it's a week to acknowledge technology's impact on privacy and the importance of protecting personal information.

Learn how brands can lead with data security to earn and maintain their customers' loyalty and trust in our latest article, featuring insights from our VP of Information Security, Steve Jablonski.

Customer trust is priceless. Learn how brands can lead with data security to earn and maintain trust, and develop long-term customer loyalty.

23/01/2024

An Everest Group survey revealed that 55% of CXM leaders plan to invest $1 million or more in GenAI.

Check out today’s news release to learn more about the findings and our recently launched report: https://bit.ly/3U9IKLm

22/01/2024

Discover best practices for leveraging generative AI (GenAI) while limiting potential brand risks, in a new webinar featuring insights from TELUS International’s Steve Nemzer, director of AI growth and innovation.

Watch the full video to learn more: https://bit.ly/3ubAZdf

18/01/2024

In his recent contribution to CustomerThink, the world’s largest online community dedicated to customer-centric business strategy, our CIO, Michael Ringman, explores the importance of harnessing artificial intelligence in retail.

Check out his full take here: https://bit.ly/3SoXRPZ

17/01/2024

🗣️ Voice technology isn’t just here to stay — it’s set to grow exponentially, according to Bret Kinsella, founder, CEO and research director of Voicebot.

🎧 Listen to the full episode of “Questions for now” to find out what brands need to know about voice-first experiences: https://bit.ly/3O4kiqQ

16/01/2024

Leverage our 19+ years of experience offering stand-out CX.

See how our cloud-based contact center solution can take your CX to the next level: https://bit.ly/47CAOVZ

15/01/2024

Our CIO, Michel Ringman, has been named a finalist in the 2024 OnCon Icon Top 100 Awards.

To help secure the win, vote for Michael Ringman as one of the Top 100 Technology Professionals here: https://bit.ly/3vyGEL0

Voting closes February 15 so get your vote in today!

12/01/2024

Are you asking the right questions to enhance your customer experience (CX)?

Learn more about effective questioning techniques, the hidden cost of asking bad questions, applying 'emotional engineering' in CX and more: https://bit.ly/3HghTWl

Brands must think critically about the role of effective questions in customer experience. Learn how the right questions can unlock value.

11/01/2024

Is talking the new typing when it comes to how customers interact with brands? ⌨️

On our newest episode of “Questions for now”, find out why Tobias Dengel, president of WillowTree, a TELUS International Company, and author of “The Sound of the Future: The Coming Age of Voice Technology,” advises brands to reframe the way they think about voice technology.

🎧 Listen to the full episode: https://bit.ly/3RUi6mZ

10/01/2024

Throwback to 2023 when 300 TELUS International Bulgaria team members, and their families, came together for the region's TELUS Days of Giving event: “Beekeeper for a day.” 🐝

In partnership with Истински мед, our volunteer beekeepers assembled 1,000 honey frames, built and painted 50 beehives and three wild pollinator hotels, and planted 200 honey-producing plants, at the Зоологическа градина София / Sofia Zoo.

Collectively, we dedicated roughly 2,500 volunteer hours throughout the day.

Check out this video to see some highlights from the day! ▶️ https://bit.ly/3NXB6jA

Continuing the tradition, for the second consecutive year, over 300 team members enthusiastically embraced the role of in partnership with...

09/01/2024

Whether you’re missing targets that matter, or hitting targets that don’t, you’re not doing your CX program any favors.

Learn how to improve: https://bit.ly/48tjT9U

08/01/2024

"As companies increasingly turn to artificial intelligence and generative AI to enhance the way they work, critical HR processes like performance management and goal-setting are areas that are ripe for gaining support from this technology,” notes our Global Vice President of Human Resources, Albert Galarza, in his recent contribution to the Forbes Human Resources Council.

Learn more about how generative AI is revolutionizing performance reviews: https://bit.ly/48vIXgw

HR leaders and people managers should consider incorporating generative AI technologies into the performance review process for better insights.

05/01/2024

Check out our new video case study featuring leaders from TELUS International and our partners at TELUS Communications to see how we apply industry expertise to deliver differentiated network design solutions. ▶️ https://bit.ly/48rMCMk

04/01/2024

Not sure how to harness the opportunities of generative AI in your CX? 🤔

Check out the best practices shared by our leaders.

More and more, brands are looking to take steps toward implementing and scaling generative AI in their CX operations. Read best practices from our leaders.

03/01/2024

Discover how TELUS International implemented a robotic process automation (RPA) solution for a leading frozen food company to eliminate manual processes and reduce human error.

See how TELUS International implemented a robotic process automation solution for a frozen food company to eliminate manual processes and reduce errors.

02/01/2024

Entity extraction plays a crucial role in many of the natural language processing models we use every day, including the large language models that power generative AI.

Learn all of the basics in this entity extraction guide:

Discover everything from the basic makeup of an entity to popular formatting methods in this entity extraction guide.

29/12/2023

Wishing you a happy, healthy and prosperous new year.

28/12/2023

As part of TELUS International India’s Eco TELUS Days of Giving event held earlier this year, more than 50 team members collaborated with Give Me Trees Trust—the country's largest community-based volunteer tree planting and conservation movement. Together, they planted 1,500 tree saplings in Noida to create micro-forests and urban green spaces.

The trees help support the Green India Mission, a national initiative aimed at protecting, restoring, and enhancing India's diminishing forests.

Check out the highlights from this remarkable day below. 🌳

27/12/2023

Apply the right goal-setting techniques for your CX program’s maturity with research on metrics from Forrester.

See how other CX leaders set effective goals for their CX metrics: https://bit.ly/476Txss

22/12/2023

In his first contribution to Techopedia, our Chief Information Officer, Michael Ringman shares his 2024 agenda for TELUS International, which includes “developing our company’s proprietary GenAI platforms and solutions.”

Another continued area of focus will be managing cloud and hybrid cloud environments - which, for a global organization such as TELUS International, can be leveraged for “greater flexibility, scalability, and implementation of streamlined operations for all employees.”

Learn more: https://bit.ly/471cP2J

To meet the ever-changing needs of the tech landscape, eight CIOs and CTOs share what's on the agenda for IT leaders for 2024.

21/12/2023

Are you ready to lead the way in 2024?

Discover some of the pivotal trends shaping the customer experience landscape for the year ahead.

Delve into this list of must-know digital customer experience statistics to help shape your 2024 strategies.

20/12/2023

Nigel Devaraj, senior product manager, hyperautomation at TELUS International, shares insights on why it’s important to keep your team members in the loop with communication, training and support when implementing automation. 💬

Listen to the full episode of “Questions for now”: https://bit.ly/3TzyaNx

19/12/2023

We welcomed back the “Step it forward” program this year!

Led by TELUS International Philippines in partnership with Childhope Philippines Foundation, Inc., the program combines dancing with mentorship for children aged 7-12.

Scroll through the images to see highlights!

18/12/2023

Discover how TELUS International’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

Read the case study here:

Discover how TELUS International’s business process consulting experts helped a telecommunications company drive improvements in customer service delivery.

15/12/2023

Learn about the changing fraud landscape and generative AI’s important role in the future of fraud detection. 🔎

Just as generative AI can be used by bad actors to perpetuate fraud, so too can it be used by those looking to prevent it. Learn more about its dual role.

14/12/2023

What a fantastic way to end the year!

Congrats to Michel Belec, our Chief Legal Officer, for winning Silver in the "Legal Executive of the Year" category at the 2023 Best in Biz Awards (North America), and to all of our TELUS Days of Giving volunteers for helping us take home Bronze in the "CSR Program of the Year" category.

Learn more about our recent awards and achievements here: https://bit.ly/4ai4uKO

cc: Best in Biz Awards

13/12/2023

Today we announced the launch of Experts Engine: A fully-managed, tech-enabled experts-on-demand sourcing solution for generative AI (GenAI) model builders.

Experts Engine provides highly accurate, predictably faster and cost-optimized training data for GenAI models.

Learn more in today’s press release:

TELUS International announced the launch of Experts Engine, a fully-managed, tech-enabled experts-on-demand sourcing solution for GenAI model builders.