07/03/2021
My reason #20 to use a travel agent . . .When there is a travel situation, we are working on your behalf. We are your advocate. During such times such as the unpreceded pandemic, many clients were unable to contact consumer sites to get refunds and/or vouchers if applicable or even to find out what their options were. Many consumer sites and airlines closed their phonelines. I know people who still never got a promised voucher or refund. However, our clients spoke to us and not an automated message or just got a busy signal when they called. We were working tirelessly with our providers to get our clients' situations handled professionally, making sure their promised vouchers and refunds were provided timely. Or, we explained different options they have in unforeseen situations. We are knowledgeable about different situations, and we are consistently updating our clients. We do not book hotels, resorts, cruises, etc. from unvetted providers. We work ONLY with the best providers, many of which are for travel professionals only. Your happiness is our happiness, and your frustration is our frustration. Therefore, we are working for you and with you. The client is not alone in these situations, and their travel situation becomes the agent’s utmost priority. We are here to help the client have a positive traveling experience. Memories & Moments Travel is a full-service, commission based, No Fee Agency. Please contact me for more details.