Front Desk Stories

25/04/2019

It looks like a housekeeper is about to be accused of stealing a shoe.

20/07/2018

Nothing sets the tone for the night quite like the already drunk softball parents making an 11pm beer run. Update: They only brought back two cases for the four of them.

16/03/2018

Things are about to get ugly. Homie needs a room. - a 68 year old woman

21/02/2018

Guest on phone: I'm gonna spell half of what I tell you demeaningly slow then quickly mumble through everything else to make you ask me to repeat myself.

08/02/2018

07/02/2018

It's always such a pleasure to meet someone who knows how to do my job better than I do. It's even better when they talk down to me about how stupid I am.

31/01/2018

Want to know the worst part of Management? Sometimes people practically beg you to be sarcastic to them and YOU JUST CAN'T.

03/01/2018

Having another fun filled morning arguing with the Help Desk. Today's topic is the difference between a software user and software support. Number of hangups:1

08/12/2017

If you work for a company that you do not trust to reimburse you for your hotel stay, why should I accept a credit card over the phone from them to pay for your hotel stay?

30/08/2017

Pro tip: You'll always get a good rate if you flat out lie about what rate you were quoted when you made your reservation.

31/05/2017

I apologize for requesting more information about your vague complaint to our survey. I apologize for requesting clarification when your complaint described som**hing totally different than the amenity offered at our property. I fully understand how this questioning makes me a terrible person and your personal attack as a response was completely warranted and deserved.

30/05/2017

Yes, I understand how it is fully my responsibility to keep track of your personal possessions. I understand how you leaving your stuff behind is of course no fault of your own. Of course I should pay for a replacement based solely on your angry assurances that you did leave said item at our hotel and I apologize if my incredulous tone in any way implied otherwise.

05/05/2017

When you try to "give" your reservation to someone else, but refuse to cancel it and make a new one, do not get mad at me when it goes badly. I told you it would go badly when you insisted on doing it this way. All I can do is what you've insisted upon and then fix it when the inevitable meltdown occurs.

19/03/2017

Property Support is lying to me, trying to tell me there is no way to automatically authorize an amount higher than room and tax.

15/01/2017

Guest, making a reservation: "I always get a $99 rate with you. Make sure I get the Presidential Suite." Clerk: "Yes ma'am, but that rate will be $159 during your requested dates." Guest: "No, I always get a $99 rate with you. I've stayed with you twice now during your off season, so make sure I get the presidential suite at that rate from now on."

27/12/2016

All of our guests last night apparently used up all of their holiday cheer before coming to see us. What a morning.

16/04/2016

We've had no luggage carts all morning. Couldn't find any wherever we looked. At least we are assured that the 4 most important people on property have access to one...

12/02/2016

Ma'am, Just because someone made a little noise when they checked in at 2am does not mean that they are setting up a m**h lab.

02/08/2015

What weird things have you had come through your lobby? I once had a guest drive a go kart through mine.

15/07/2015

The computer systems are down all across my brand right now. I called property support and asked them if they had tried unplugging it and plugging it back in. Would you believe that they hung up on me?

25/06/2015

What do you do if an employee rate looks fraudulent and the hotel it's coming from won't talk to you?

08/06/2015

Do you have board games in your lobby? If you do, share what the most popular one is.

02/06/2015

The transvestite with the deep booming voice...

26/05/2015

I'm thinking of renaming our kitchen into the "Not my fu***ng job" department.

23/05/2015

Let's hear your stories about getting rooms for friends. Mine involves cops in the parking lot and a custody dispute.

16/05/2015

Name the type of group that will take every luggage cart in the hotel, pack them and leave them sitting in the lobby for an hour and a half while they all have breakfast.

13/05/2015

I'm glad that there are random people who know how do do my job better than I do. I don't know how I would get through the day without them stopping by to tell me what I'm doing wrong and how it should be done.

12/05/2015

So, does anyone else just love having "the debit card" conversation every few days or is it just me?

03/05/2015

Recently, we ran a special for a cold continental breakfast through room service for 4.95. Our goal with this was to have your breakfast to your room before you hung up the phone from ordering it. We accomplished this by staging the breakfasts in a service elevator and routing the room service calls to the elevator phone. As soon as we saw which room was calling the elevator was moving. The person taking the call only had to figure out how many breakfasts they needed then stall them until the steward could make it to the room.