
03/07/2025
🚉 Starting July 2025, JR East is rolling out new reserved-seat ticket machines.
Key upgrades:
• Simple menus like “Buy Ticket” & “Change Ticket”
• Mobile Suica users can buy Shinkansen tickets at transfer gates (no need to visit a ticket office)
• JR Pass pickup via machine begins Spring 2026 (passport required)
• Support for multiple languages (ENGLISH, 简体中文, 繁體中文, 한국어)
From Oct 2025:
• Older machines get updated UI
• Refunds now possible for canceled trains & 2+ hr delays (including Tokaido, Sanyo, Kyushu, Nishikyushu Shinkansen)