25/04/2022
“I’m getting ready to board.”
Not an unusual text to receive from a client for a travel agent, but one which gave me immense personal satisfaction.
My client had wanted to book a multi-destination trip at very short notice.
“Oh, it can’t be done,” said several suppliers, citing the different entry requirements of each country, and the difficulty in getting confirmation from hotels and flights in different time zones.
All of which was true. It was difficult. But ultimately, it was a question of whether we want to look for problems or for solutions. Whichever you look for, you will find. A little bit of flexibility and creativity can go a long way, and I really wanted this trip to work for my client.
But more important than the personal satisfaction was the feeling of reassurance that the role of the travel agent is not dead or dying, as so many commentators seem to think.
Yes, if you are just after a flight and a hotel, you would need to have a good reason to pay a little more to book through a travel agent. There are many good reasons, but cost is not one of them.
But if you want something a little more ambitious, a little more extensive, a little more rewarding, you will be grateful for the knowledge, experience and reassurance of a travel agent.
A travel agent could be the difference between a good holiday and a great one, or in my client’s case, between going away and staying at home.
And while you will not want every trip to be ambitious, extensive and rewarding, there is a big world out there waiting to welcome you.
Go explore!