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PassengerSelfService SIMPLY THE BEST NEWS AND INFORMATION ABOUT SELF-SERVICE IN TRAVEL

An airline industry professional with extensive experience helping airlines to improve their passenger experience.

Tuuta Airport joins the jet age
05/10/2024

Tuuta Airport joins the jet age

First ever jet aircraft lands at airport

Auckland Airport to install new self-service kiosks and bag drops
15/09/2024

Auckland Airport to install new self-service kiosks and bag drops

New systems to be installed over the next few years – but no biometrics yet. Self-service kiosks have been in use for over 20 years. However many airports use a mix of kiosks and desk check-…

Autonomous vehicle trial at Inverness airport
24/08/2024

Autonomous vehicle trial at Inverness airport

Uses four seat driverless pod

New biometric egates at Muscat International
11/08/2024

New biometric egates at Muscat International

Egates for arrivals and departures

Etihad deploys wireless IFE onboard on ten A320s
05/08/2024

Etihad deploys wireless IFE onboard on ten A320s

Etihad Airways has installed wireless in-flight entertainment (IFE) on ten A320 aircraft. The UAE flag carrier has equipped ten Airbus A320 aircraft that recently entered service with streaming te…

New Baggage Service Centre at Dubai International Terminal 2
04/08/2024

New Baggage Service Centre at Dubai International Terminal 2

Combines left baggage and lost and found

Alaska Airlines new self bag drop at San Francisco Harvey Milk
28/07/2024

Alaska Airlines new self bag drop at San Francisco Harvey Milk

25 new self bag drops to improve passenger experience

CLEAR offers TSA PreCheck enrollment at 7 more airports
17/07/2024

CLEAR offers TSA PreCheck enrollment at 7 more airports

New enrollment locations offer more options for passengers to enroll in TSA PreCheck

Air India launches bag tracking feature on its app and website
16/07/2024

Air India launches bag tracking feature on its app and website

Air India’s passengers can now track their checked-in bags through their journey and get notification of baggage status on their mobile or pc. The airline uses real-time baggage tracking inf…

Berlin Brandenburg offers new facial recognition service
10/07/2024

Berlin Brandenburg offers new facial recognition service

Passengers use facial recognition instead of a boarding pass

TSA PreCheck program adds four new airlines
02/07/2024

TSA PreCheck program adds four new airlines

More than 100 airlines now in the program

Aeroporti di Roma launches chatbot and smart boarding
01/07/2024

Aeroporti di Roma launches chatbot and smart boarding

Passengers at Fiumico Airport can now get real time information about their flight and boarding on their smartphone. Aeroporti di Roma has introduced Digiport, a new digital service that includes …

Lufthansa now offers more digital entertainment on board
24/06/2024

Lufthansa now offers more digital entertainment on board

Lufthansa now offers more in-flight entertainment options on board short and medium-haul flights. Passengers flying with Germany’s largest airline can now access around 45 German and English…

Star Alliance document verification system for its 26 member airlines
08/06/2024

Star Alliance document verification system for its 26 member airlines

Star Alliance is adopting a standard travel documentation verification system for all its member airlines. Timatic AutoCheck enables passengers, airlines and travel professionals to access accurat…

On 3 Boeing 777s by end 2024, entire modern fleet in 2 years...
01/06/2024

On 3 Boeing 777s by end 2024, entire modern fleet in 2 years...

On 3 Boeing 777s by end 2024, entire modern fleet in 2 years

All foreign passengers arriving in Singapore, regardless of nationality, can now use biometric egates at Changi Airport,...
26/05/2024

All foreign passengers arriving in Singapore, regardless of nationality, can now use biometric egates at Changi Airport, without the need for prior enrolment. By end-2024, arriving Singapore residents and all departing passengers will be able to use biometric immigration clearance at Changi Airport (SIN), Seletar Airport (XSP) and Marina Bay Cruise Centre Singapore (MBCCS). Time savings Singapore's Immigration & Checkpoints Authority (ICA) expects the initiative to reduce immigration clearance time at the passenger halls by about 40%....

All foreign passengers arriving in Singapore, regardless of nationality, can now use biometric egates at Changi Airport, without the need for prior enrolment. By end-2024, arriving Singapore resid…

Air Canada
10/05/2024

Air Canada

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Air Canada is now offering a convenient and seamless travel option for passengers departing from Hamilton (YHM) and Kitc...
10/05/2024

Air Canada is now offering a convenient and seamless travel option for passengers departing from Hamilton (YHM) and Kitchener (YKF) airports to Toronto Pearson (YYZ) and beyond. The airline has started a branded luxury motorcoach service between Hamilton and Kitchener airports and Toronto Pearson . Passengers can book their entire journey, including the coach segment, on a single Air Canada itinerary for a hassle-free passenger experience....

Air Canada is now offering a convenient and seamless travel option for passengers departing from Hamilton (YHM) and Kitchener (YKF) airports to Toronto Pearson (YYZ) and beyond. The airline has st…

Milan Linate and Catania start biometric boarding
10/05/2024

Milan Linate and Catania start biometric boarding

Milan Linate and Catania now offer a facial recognition system for passengers boarding their flights. The FaceBoarding biometric system allows passengers to pass through security and boarding with…

Schiphol can be a fine airport. It can also be awful. Baggage and security check issues over recent years have really ma...
07/04/2024

Schiphol can be a fine airport. It can also be awful. Baggage and security check issues over recent years have really made a big dent in the airport's reputation. The airport is making good efforts to improve these areas. The security check is now a more pleasant experience. Passengers leave their stuff in their hand baggage and can carry liquids. But the body scanners are far too sensitive - I've been stopped because I had a euro note in a pocket....

Schiphol can be a fine airport. It can also be awful. Baggage and security check issues over recent years have really made a big dent in the airport’s reputation. The airport is making good …

Asiana Airlines made the final flight with a Boeing 747 on 25 March 2024, The final trip for the Asiana 747-400, registr...
31/03/2024

Asiana Airlines made the final flight with a Boeing 747 on 25 March 2024, The final trip for the Asiana 747-400, registration HL7428, was from Taipei Taoyuan International Airport to Seoul Incheon International Airport. A mere 2 hour flight for the world's greatest ever long haul aircraft. Most airlines have retired their passenger 747 aircraft with its four engines and heavy structure....

Asiana Airlines made the final flight with a Boeing 747 on 25 March 2024, The final trip for the Asiana 747-400, registration HL7428, was from Taipei Taoyuan International Airport to Seoul Incheon…

Eligible passengers can use TSA PreCheck lanes when traveling from the US on nearly 100 airlines The Transportation Secu...
29/03/2024

Eligible passengers can use TSA PreCheck lanes when traveling from the US on nearly 100 airlines The Transportation Security Administration (TSA) has added eight more airlines to its TSA PreCheck program. The eight new airlines are: Air Premia BermudAir Air Tahiti Nui Iberia Air Transat La Compagnie Bahamasair New Pacific Airlines TSA PreCheck TSA PreCheck is an expedited screening program that enables low-risk passengers to move through security more quickly and easily when departing from more than 200 participating airports in the U.S and territory airports. ...

Eligible passengers can use TSA PreCheck lanes when traveling from the US on nearly 100 airlines The Transportation Security Administration (TSA) has added eight more airlines to its TSA PreCheck …

Transportation Security Administration (TSA) officers are testing a new hand-held language translation-interpretation de...
29/03/2024

Transportation Security Administration (TSA) officers are testing a new hand-held language translation-interpretation device at Philadelphia International Airport security checkpoints. The devices help TSA officers make the security checkpoint experience more pleasant for passengers with limited English and others who are deaf, hard of hearing, blind or have low vision. The device is smaller than a mobile phone and contains a library of 83 languages....

Transportation Security Administration (TSA) officers are testing a new hand-held language translation-interpretation device at Philadelphia International Airport security checkpoints. The devices…

Discover Airlines tests new in-flight entertainment on A320
24/03/2024

Discover Airlines tests new in-flight entertainment on A320

Lufthansa-owned Discover Airlines is trialling a brand new inflight entertainment system on one of its Airbus A320s. The new IFE system comes from the German company AERQ and is the first installa…

Royal Jordanian selects Viasat's in-flight Wi-Fi
17/03/2024

Royal Jordanian selects Viasat's in-flight Wi-Fi

Will be installed on more than 40 aircraft

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