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PassengerSelfService SIMPLY THE BEST NEWS AND INFORMATION ABOUT SELF-SERVICE IN TRAVEL

An airline industry professional with extensive experience helping airlines to improve their passenger experience.

Enjoy this picture of the fabulous Dutch city of Rotterdam.
01/01/2025

Enjoy this picture of the fabulous Dutch city of Rotterdam.

Enjoy this picture of the fabulous Dutch city of Rotterdam.

Glasgow Airport launches AI-powered digital assistant
22/12/2024

Glasgow Airport launches AI-powered digital assistant

Glasgow Airport has officially launched a state-of-the-art digital assistant to improve the passenger experience. This AI-driven system is designed to provide real-time information and enhance nav…

Air Canada and United are first users...
18/12/2024

Air Canada and United are first users...

Air Canada and United are first users

flydubai and BBC Studios have announced a new partnership that will see the launch of a BBC Kids branded channel on the ...
09/12/2024

flydubai and BBC Studios have announced a new partnership that will see the launch of a BBC Kids branded channel on the airline's inflight entertainment system. The Dubai-based carrier now offers over 15 hours of children's content on the BBC Kids channel to keep pre-schoolers and older children entertained. Passengers will have access to global hits including the International Emmy award-winning “Hey Duggee”...

flydubai and BBC Studios have announced a new partnership that will see the launch of a BBC Kids branded channel on the airline’s inflight entertainment system. The Dubai-based carrier now o…

Becomes Airbus operator with the A321LR...
06/12/2024

Becomes Airbus operator with the A321LR...

Becomes Airbus operator with the A321LR

Air Canada biometric boarding at Vancouver for domestic flights
30/11/2024

Air Canada biometric boarding at Vancouver for domestic flights

Facial recognition used to board flights

Brussels Airport tests self-driving shuttle
29/11/2024

Brussels Airport tests self-driving shuttle

Important step towards innovative and sustainable mobility at the airport

First flight is to Edinburgh on 03 Jan 2025...
27/11/2024

First flight is to Edinburgh on 03 Jan 2025...

First flight is to Edinburgh on 03 Jan 2025

Alliance between Carrasco International Airport and Magzter for digital reading Passengers at Uruguay's largest airport ...
16/11/2024

Alliance between Carrasco International Airport and Magzter for digital reading Passengers at Uruguay's largest airport now have access to more than 9,000 magazines and newspapers before, during, and after their flight. Carrasco International Airport is working with Magzter to offer passengers a unique and contactless digital reading experience. In an age where convenience and accessibility are paramount, the alliance allows passengers to explore and enjoy a selection of magazines across various genres....

Alliance between Carrasco International Airport and Magzter for digital reading Passengers at Uruguay’s largest airport now have access to more than 9,000 magazines and newspapers before, du…

The Qantas Group has flown its last ever flight with a Boeing 717. The final flight, QF1511 with registration VH-YQS, la...
07/11/2024

The Qantas Group has flown its last ever flight with a Boeing 717. The final flight, QF1511 with registration VH-YQS, landed in Canberra at about 18:00 on 26 October 2024. The aircraft flew more than 15,000 flights, over 17,000 flight hours and safely carried more than one million passengers for QantasLink over almost 11 years. The 717s have flown for QantasLink and Jetstar for more than 20 years....

The Qantas Group has flown its last ever flight with a Boeing 717. The final flight, QF1511 with registration VH-YQS, landed in Canberra at about 18:00 on 26 October 2024. The aircraft flew m…

Passengers at six airports in Thailand can now use biometrics instead of a traditional ID at several checkpoints. The ai...
07/11/2024

Passengers at six airports in Thailand can now use biometrics instead of a traditional ID at several checkpoints. The airports will use facial recognition to identify passengers at bag drop, security checks and boarding instead of via a passport and/or boarding pass. Airports of Thailand is introducing the AI-powered facial recognition system to make passenger processing faster and improve the passenger experience....

Passengers at six airports in Thailand can now use biometrics instead of a traditional ID at several checkpoints. The airports will use facial recognition to identify passengers at bag drop, secur…

Tuuta Airport joins the jet age
05/10/2024

Tuuta Airport joins the jet age

First ever jet aircraft lands at airport

Auckland Airport to install new self-service kiosks and bag drops
15/09/2024

Auckland Airport to install new self-service kiosks and bag drops

New systems to be installed over the next few years – but no biometrics yet. Self-service kiosks have been in use for over 20 years. However many airports use a mix of kiosks and desk check-…

Autonomous vehicle trial at Inverness airport
24/08/2024

Autonomous vehicle trial at Inverness airport

Uses four seat driverless pod

New biometric egates at Muscat International
11/08/2024

New biometric egates at Muscat International

Egates for arrivals and departures

Etihad deploys wireless IFE onboard on ten A320s
05/08/2024

Etihad deploys wireless IFE onboard on ten A320s

Etihad Airways has installed wireless in-flight entertainment (IFE) on ten A320 aircraft. The UAE flag carrier has equipped ten Airbus A320 aircraft that recently entered service with streaming te…

New Baggage Service Centre at Dubai International Terminal 2
04/08/2024

New Baggage Service Centre at Dubai International Terminal 2

Combines left baggage and lost and found

Alaska Airlines new self bag drop at San Francisco Harvey Milk
28/07/2024

Alaska Airlines new self bag drop at San Francisco Harvey Milk

25 new self bag drops to improve passenger experience

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