• Customer Experience Management: Produced and managed two online networking communities with over 3 million monthly hits and 25k+ unique monthly visitors.
• Social Media: Manage multiple client marketing profiles on Twitter, Facebook, YouTube, etc. EG: marketing for Bella Vegas Homes resulting in over 27K targeted impressions with only a $100 budget!
• Information Architecture: Organized XO Commu
nications B2B enterprise portal as Senior Information Agile Architect doing detailed wireframes, use cases, site maps and workflows for IBM Global Business Services.
• Business Analysis: Facilitated move of online electronic settlement software by organizing existing documentation, providing information architecture, and writing preliminary B2C and B2B Product Plans for Thomson Financial Services.
• Corporate Training: Boosted sales productivity by managing transfer of offline network training into a complete Distance Learning program for Ricoh Electronics
• Content Development: Researched, organized, compiled and wrote core database content for a webmaster resource community called WebNews for BECHTEL.
• Design Communications: Recommended strategy on client branding initiatives and produce final deliverables (press kits, packaging, logos) for Sound Ideas Management.
