
10/06/2025
🎤We spoke with Jonathan Haiat, GM of Vered Travel & Tours Europe, about managing group tours, ensuring quality, and building lasting partnerships. 🎤✈️🌍
What achievements are you most proud of?
I’m proud of our growth in both group volume and turnover. We now have over 20 dedicated team members. We’ve also expanded geographically, with strong local operations in Portugal, Spain, France, and Bulgaria. This lets us provide excellent service across Europe while staying close to our clients’ needs. 🚀🌐
How do you ensure customer satisfaction?
It’s all about attention to detail. We prevent issues before they arise and respond quickly when they do. Our approach is personal and hands-on. We combine deep local expertise with a mindset of flexibility and creativity. No cookie-cutter tours, each group gets a tailored experience, which keeps clients satisfied and loyal. 🤝✨
What tips would you give partners booking group tours?
First, understand the realities of Europe: high demand, but rigid and sometimes bureaucratic supply systems. Bookings take time, planning, and realistic expectations. Second, know the local culture and seasonality. Our job is to bridge those gaps with experience, creativity, and strong relationships. My advice: plan early, trust the process, and stay flexible; it pays off. 📅🧭
What are your department’s main challenges?
Competition is our biggest challenge. Many companies in Europe offer lower prices by compromising on service and product quality. We maintain high standards, which aren’t always easy to explain upfront. Instead of cutting corners, we focus on improving efficiency, strengthening supplier ties, and delivering personal, responsive service. Once a group travels with us, they usually come back—because they experience the difference. 🛡️💼
www.veredtravel.eu