CustomerMinds

12/11/2021

15/04/2019

🎉 Exciting News! 🎉

We are delighted to announce an innovative, new strategic partnership with PSI Mobile - a leading provider of mobile workflow solutions to enterprises in regulated industries.

Click here to find out more - https://buff.ly/2PaDHHb

16/11/2018

face the challenge of meeting the expectations of their customer across platforms.

As business such Amazon, Netflix & Spotify continue to deliver a fantastic digital , companies are falling behind.

We are helping change this trend!

09/10/2018

The industry is changing. New competitive disruptors, evolving regulatory regimes & changing customer expectations are forcing energy providers to transform .

We are helping adapt to these changes by engaging customers with personalised digital customer journeys across billing, marketing and customer service.

25/09/2018

We are helping companies save massive amounts of money by replacing billing and collection letters with personalised customer journeys across email, SMS & web pages.

We understand that customer expectations continue to change and to stand out in the utility sector, providers need to meet these expectations.

This is a challenge we are helping leading utility companies overcome through the use of our digital communication platform.

18/09/2018

This year we're helping save time & money by sending out personalised AGM pack (Annual Report & E-Statement) to their members electronically.

Your Credit Union can deliver a better member experience while being more environmentally friendly (print less paper!).

Schedule a call to find out more - https://bit.ly/2w7krBV

10/09/2018

Customer experience expectations continue to grow in a age. A poor experience can easily force consumers to switch service easily.

For , adopting a customer-centric approach is essential for retention as well as a great opportunity for customer acquisition.

We're helping energy providers create a fantastic by replacing letters with digital customer journeys for marketing and billing communications.

04/09/2018

Billing and collection communications can be a real headache for providers.

Many organisations continue to use outdated channels such as letters which cost the business substantial time and money while delivering a poor .

Our hashtag communication platform helps resolve these issues by delivering personalised customer journeys across email, SMS and web pages.

For example, we have created a Promise to Pay campaign for our clients to help mitigate consumer vulnerability issues, in particular financially at-risk customers.

Watch our video to find out more about this customer journey.

23/08/2018

This year we're helping save time & money by sending out personalised AGM pack to their members via email.

Your Credit Union can deliver a better experience while being more environmentally friendly (print less paper!).

Schedule a call to find out more -

16/08/2018

A report by shows is a real problem for leading energy providers in Scotland.

We are helping tackle customer vulnerability by leveraging customer to proactively to at-risk across email, SMS and web pages.

15/08/2018

Digital communication is at the heart of every project.

We're helping and organisations transform how they communicate with their customer by replacing letters with digital customer journeys across email, SMS and web pages.

09/08/2018

Credit Unions! We understand the headache that comes with AGM Mailings. This year why not save time and money by sending out the AGM pack electronically?

If you want to find out how we help Credit Unions can go digital DM us to schedule a call.

08/08/2018

According to experience report, utility brands struggle with cross-channel the most.

We're helping providers overcome this challenge by creating omni-channel journeys across email, SMS & webpages on one central platform.

02/07/2018

Organisations are struggling to drive customer engagement, increase satisfaction & deliver a better every day.

This is a problem we helping businesses overcome by using customer journeys across , & pages.

It's time to go digital - https://bit.ly/15IWl06

12/06/2018

To reduce customer churn rate, businesses must create resonance between brand and customer experience at each step of the customer journey — both in and . This is a challenge we are helping large finance and utility companies overcome.

12/06/2018

Over the last 10 years, we have been helping large organisations communicate better with their customers by creating personalised customer journeys across email, SMS and web pages. Let's just say we have been keeping busy!

31/05/2018

To meet the increasing expectations of today's consumers, Forrester has identified key investments that help businesses cut through the digital landscape, and provide customer value through a digital CX.

Omni-channel, personalisation and analytics are now transforming from a 'nice to have' to a 'must have' for businesses and are considered to be a top investment priority for 2018.

Article - https://bit.ly/2IZWS6

30/05/2018

is a crucial strategy for businesses going forward.

Customers have become accustomed to a high level of service from other industries, and for many and organisations, this is a customer expectation they need to meet.

Replacing letters (bills, collections, etc.) with personalised customer experiences across all digital channels increases customer and while saving the business money and time.

To achieve this a digital communication strategy across and messaging is required. To find out more about the role digital plays in a digital transformation strategy watch the video below.

21/05/2018

Case Study - Utility Promise to Pay. How we are helping leading utility companies replace letters with personalised customer journeys across email, SMS and web pages.

16/05/2018

Great article by Econsultancy highlighting the positive effects will have on email .

Although GDPR may seem daunting at first, it will provide an excellent opportunity to;

✅ Build stronger customer trust
✅ Provide a better
✅ Improve business reputation

Link to article - https://bit.ly/2L3zL8B

I’ve got great news for you, email marketers of the world! The GDPR doesn’t mean the end of life as you know it. The end is NOT nigh.

14/05/2018

Watch our latest case study to see how we are helping leading finance and utility businesses deliver a better customer experience while saving the organisation time and money.

10/05/2018

Is your business ready for ? Has your company started a re-consent campaign? If not, we can help!

Our consent management platform provides the tools necessary to streamline your GDPR compliance concerning . Find out more here - https://buff.ly/2qbLI2B

08/05/2018

A recent study by Econsultancy shows 'optimising the ' as the most exciting opportunity for businesses in 2018. We are helping , and organisations drive CX, by creating personalised customer journeys across and communication.

04/05/2018

It’s Friday, it’s a weekend, and the weather is looking beautiful 🌞. We hope you all have a great weekend!


https://gph.is/13q7jPJ

03/05/2018

Fantastic to be partnering with Enterprise Ireland in growing our international expansion through RD&I granting.

This article shows how we use to help large and businesses streamline their communication & deliver a better .

http://bit.ly/2E5Jzui

At Enterprise Ireland, we support global ambition. We're backing businesses with the vision to innovate and scale in new markets and have a wide range of financial, training, competitiveness and leadership supports designed to match that ambition at every stage.

02/05/2018

Is your business ready to respond to a wave of consent change requests come May 25th? Streamline compliance with our centralised consent management platform.

A key feature of our consent management platform provides your customers with a personalised profile centre. This allows them to;

✅ View consent statements
✅ Change/update their consent across channels
✅ Update/edit their personal data
✅ Indicate their ’communication preferences’ in relation to content and frequency of communication

Enabling your customer to manage their consent preferences will save your business substantial time and money!

30/04/2018

provides the perfect opportunity for businesses to improve the customer experience while reducing the 'Cost to Serve'.

Allowing your customers to engage with your business when and where they want, while removing costly communication channels is truly a win-win!