26/07/2024
Not sure how to feel about this 🥲 We have been loyal to Southwest for the last 5 years and had great experiences. Not all change is bad, so we’re hoping for this to be positive 🤞🏼
We’re continually evolving to meet the needs of our Customers. That’s why we’re excited to announce some big changes designed to enhance your Customer Experience—still delivered with our same Southwest Heart:
✅ Assigned seating (expected to become bookable in 2025)
✅ Premium seating options (expected to become bookable in 2025)
✅ Red-eye flights (now available for booking on https://swa.is/4c1dQdk!)
The research is clear and indicates that more than 80% of Southwest Customers prefer an assigned seat. These changes come as a part of our ongoing commitment to enhance the Customer experience, including faster WiFi, new in-seat power, larger overhead bins, and more comfortable seats.
For now, it's business as usual - we're working hard to meet Customer expectations and expect seating changes to become bookable in 2025.
We look forward to welcoming you onboard with the same Southwest Hospitality that you know and love. Learn more about these upcoming changes: https://swa.is/4cVnAY2