Mouse Mom Travel

05/11/2017

11/11/2016

07/10/2016

Wishing all those in Matthew's path safety and peace.

01/10/2016

01/08/2016

Review of Lotus Lodge Cabin rental in Lake George, NY: Upon checking in, there was not a wifi connection. I immediately reached out to Jamie (owner) to ask for troubleshooting advice. The end result after I had to call and work with customer support at DISH, was that a tech would be sent out on day 4 of our stay between 12-5 to correct the issue. Our daughter had an assignment due on day 2 and I needed to be available at all times for personal coaching calls as well as for my travel agency clients. Jamie did offer the use of her restaurant for my daughter to send her assignment, however this was not sufficient for my on-call status for work. We opted to set up a hot-spot and use up our mobile data. Jamie offered to “send someone” to the house during the support window, however we were all in agreement that we were not comfortable with having “just someone” have all day access to our personal belongings, food, alcohol, etc. Just before the close of the support window of 5:00, I reached out to Jamie to inquire if she had received any update from the DISH technician as we had been waiting at the house all day for support. She informed me she had not and would reach out. That was the last communication I had from Jamie regarding this issue for the duration of our stay. An hour later I reached out to see if she had any update. No reply. Shortly after 9:30 on Tuesday evening, the DISH technician arrived and shared that he received a call from the homeowner and that based on the treatment he received, his manager was prepared not to have the service restored. The technician did inform the homeowner that he was approximately an hour away. We were not notified of the new anticipated arrival time and were quite upset to be disturbed at that late hour (not to mention there were children sleeping.) Thankfully, service was restored. Although slow, it did continue to work for the remaining 3.5 days of our stay.
On the following day, I sent Jamie an email making her aware of our concerns with the wifi situation and lack of communication from her. I also made her aware that the lights had been dipping and that the power company had come to the neighboring house after receiving reports of the same. The next day, shortly before leaving for plans that were originally set for the day spent waiting for the DISH service, the power company showed up to turn off power to the house due to unsafe power surges being caused by the central air system. We once again missed out on plans to be at the house while both the power company and Jamie’s representative Tony were on premises for approximately 3 hours. Our concerns were relayed to Tony regarding the wifi and lack of communication. She offered her office for wifi or suggested we sit in the McDonald’s parking lot. Tony informed us that should the power surge again, we were to go into the basement, shut off the central air system and use the window units. This did indeed occur and we had to install a 4th unit from the master bedroom closet in order to attempt to keep the house comfortable. With only 4 units and a very large floor plan, you can imagine that the temperature was difficult to regulate. I informed both Jamie and Tony that we had to switch over to the units and that we would prefer to have someone come out the following day as it was once again late and my father-in-law was under the weather. Tony informed me she would contact us on the following day. Tony informed me after reaching out to her two days later that the service would happen after we checked out so as not to inconvenience us further. Again, there was no communication, and we were quite honesty expecting that there would be another day lost to house repairs.
Although I expressed our displeasure and assumption that either a refund of our “lost time” or at the very least, an offer to return for a long weekend or to extend our stay, I have not heard from Jamie since the day the power was turned off. Although she was very willing to make suggestions and had a phenomenal response time leading up to our stay, the lack of communication and responsibility for our loss of time is simply inexcusable.
As a travel agent specializing in family vacations and rentals, I write regular reviews of the places we stay in order to keep my clients informed. Many are eager to book the same locations after hearing of a positive experience. I unfortunately cannot recommend this property due to the treatment and issues with the home. With a family in the hospitality business in Cape May by way of Hotel/Convention Center management and owners of a Bed and Breakfast, we know that treatment of our guests is key. It is understood that the unexpected can arise. In fact, we should expect the unexpected. It is the manner in which we address these issues that determines our success as a host.

08/05/2016

From all of us at Mouse Mom Travel to all you Moms, Grandmoms, Mother-in-laws, Step-Mother's,Godmother's, "Fommies"...may your day be coated with Pixie Dust and MAGICAL MOMENTS!

05/05/2016

Cinco de Mayo!

05/05/2016

FREE Disney Dining..yes please!

You can get a FREE Dining Plan when you buy a non-discounted 5-night/6-day package that includes a room at a select Walt Disney World Resort hotel and ticket with Park Hopper or Water Park Fun & More Option! For arrivals most nights Aug. 23-Oct. 1, Nov. 15-21, Nov. 26-28 and Dec. 10-21, 2016: http://bit.ly/1YPWdlv

05/05/2016

Is there anything more "BOo-tiful" than Halloween with Disney on the High Seas?

12/04/2016

The new itineraries are here!

Disney Cruise Line has just unveiled new itineraries for summer 2017! This exciting summer season features new itineraries and new ports, including first-tim...

12/04/2016

Could your day start any better than this?

Starting today, you can experience Sense of Africa at Disney’s Animal Kingdom Lodge! This 3.5-hour-long breakfast and tour is designed to immerse Guests in the richness, culture and history of this African-inspired resort and give a backstage peek at the care, feeding and social interactions of the resident animals.

01/04/2016

Hey WASKIS family...YOU'RE GOING TO DISNEY WORLD! °o°

18/03/2016

Waiting for the next deal at Walt Disney World to make this summer MAGICAL? Your wait is over!

You can save up to 30% on rooms at select Walt Disney World Resort hotels this summer! Plus, get an exclusive MagicBand when you upgrade to a room and Theme Park ticket package! For stays most nights 6/12-8/25/16: http://bit.ly/1Wktc09

18/03/2016

Ever wondered what happens behind the scenes? How's this for a once in a lifetime opportunity?

The new Walt Disney World Resort and Central Florida vacation with Adventures by Disney includes rare behind-the-scenes tours and VIP experiences in all 4 parks, fantastic activities in waterways of Old Florida and a day with an astronaut at Kennedy Space Center Visitor Complex! Learn more: http://bit.ly/1R5Psr1

14/02/2016

Wishing you and all those you hold dear a day to celebrate LOVE, friendship and family.
Happy Valentine's Day from your friendly neighborhood Mouse Mom

19/01/2016

Enjoy a FREE Meal per person, per night at quick-service location when you book a non-discounted 4-night/5-day Walt Disney Travel Company room and ticket package at a Disney Value Resort hotel for arrivals most nights May 29-Jun. 30, 2016 and Jul. 5-Aug. 13, 2016 when you book Jan. 19-Feb. 29, 2016.

19/01/2016

Time to get your Star Wars on!

Kylo Ren, one of the most intriguing new characters in Star Wars: The Force Awakens, is coming soon to Disneyland Park and Disney’s Hollywood Studios! This February, you'll be able to come face to face with Kylo Ren at Star Wars Launch Bay for an encounter on the bridge of his First Order Star Destroyer.

12/01/2016

Celebrate the legendary saga and its characters in an event of galactic proportions on the Disney Fantasy.

05/01/2016

CABIN FEVER as the chill sets? What better reason to book your Spring Disney Getaway today? ** PLEASE BE ADVISED...Booking your Disney vacation may cause a warm magical sensation, followed by uncontrollable smiling and "seeing" mouse ears everywhere you look!

You can save up to 25% on rooms at select Walt Disney World Resort hotels this spring! For stays most nights April 14 - June 11, 2016: http://bit.ly/1ZraLJz

05/01/2016

05/01/2016

Reservations are now available for Minnie’s Silver Screen Dine at Hollywood & Vine! Join Minnie and her friends at Hollywood & Vine at Disney’s Hollywood Studios, where they’re celebrating award season and the glitz and glamour of Tinseltown with dazzling décor, a musical score and scene-stealing menu items from Jan. 4-March 20, 2016.

01/01/2016

Wishing you and your family a MAGICAL 2016! Start making your memories now that will bring a smile to your face when reflecting back on December 31, 2016. It is up to us to bring our own Pixie Dust to each and every day.

~Your friendly neighborhood Mouse Mom & family

26/12/2015

From our family to yours...Wishing you a holiday filled with appreciation of what and who you have to share this crazy ride called life with. At the end of the day, remember what is truly important...those that have left their pixie dust on your heart °○°

07/12/2015

Wishing you and yours a season of happiness and treasured memories

04/12/2015

WDW and DCL...better than peanut butter and chocolate!

04/12/2015

The nightly Star Wars-themed fireworks show at Disney’s Hollywood Studios begins on Dec. 18! And from Jan. 5 - March 19, 2016, you can add the Symphony in the Stars: A Galactic Spectacular Dessert Party, where you’ll enjoy out-of-this-world desserts and specialty drinks as you take in an up-close view of the show.