David Guest Business Coach

04/06/2010

Steve & Luke take the award for Best Team Result in their business Machines4U at the ActionCOACH June GrowthCLUB!

Well done guys

01/06/2010

24/05/2010

So... they say that you get the people you deserve in business. Is it true?

21/05/2010

Special Occasion Cards - You can build the relationship further by sending out cards on the customers birthday, and at Christmas. This is ideal for businesses where there is a long time between purchases. With the software available today, this is...

19/05/2010

Post Purchase Reassurance - A fancy name for helping people to feel ok about their decision to buy from you for the first time. This is important when people aren’t sure if they are buying the right product or if they are going to get value for...

18/05/2010

Plan Future Purchases - Make an active effort to get involved in your customer’s planning efforts. Once you know what is in their pipeline you will be in a better position to plan how to respond when the time comes. Work with them so that you can...

17/05/2010

Send Out A Newsletter - Sending a news-style leaflet every couple of months can really make people feel as though they are ‘part’ of your business’ Absolutely essential for businesses where people only buy once every three months or more. You must...

16/05/2010

Keep Clients Vital Information
This is the best way to tie up a client forever. It’s great for service businesses where the client has a complex product that requires maintenance. If you want an example, think about doctors. Why do people go to the...

15/05/2010

Inform Customers Of Your Entire Range - Often, people only know part of your business. If you introduce them to another part, the results can be huge. This is a perfect idea if you have a large range, or a series of older products or services you...

13/05/2010

Keep In Regular Contact - You should be in contact at least once every three months. Ideally, mail something to your customers every couple of months, even if it’s just a postcard with a funny message. This is extremely important for businesses who...

12/05/2010

Better Service/Make Your Customers Feel Special
It seems obvious, but treating your customers in a special way can make a big difference. Always go the extra mile – the extra touch that makes the customer really remember you. This is an excellent...

10/05/2010

Collect A Database
This should be something you are already doing. If it isn’t – you MUST start right now. There isn’t really a business on the planet that proves an exception to the rule collect names at all costs. Make it a priority to keep...

06/05/2010

Use NLP and Character Style Analysis Techniques
There are so many little tricks you can use to build rapport with people. For example, by ‘matching and mirroring’ (that is, copying the body language of your prospect), you will build instant rapport....

05/05/2010

Set Sales Targets
Sales targets are essential to ensure proper sales performance. Sales targets should be achievable but require the sales person to push themselves. Regular reviews of sales performance are necessary so as to ensure that everything...