ACCENT Marketing Services, LLC

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ACCENT Marketing Services, LLC

ACCENT delivers outstanding customer and employee engagement!

ACCENT Marketing Services is a member of the MDC Partners Network and provider of outsourced customer engagement solutions for brands that are passionate about keeping and growing customers. With locations across the United States, Jamaica, and the Philippines, welcome to the Corporate ACCENT page!

ACCENT Marketing Services is the performance marketing company for brands that are passionate about keeping and growing customers. Our data-driven approach combines the right tools, strategies and resources to help brands get the most out of their customer relationships. And our Continuous Engagement Improvement Process is proven to transform customer service touch points into powerful relationship and brand-building tools. Since 1993, ACCENT has helped world-renowned brands acquire, support, retain and grow customers at every lifecycle stage. Today, we provide expert guidance to help our clients engage with their customers in the digital, social, interactive and real-time world. By consistently delivering personalized and engaging customer experiences, we have turned a retail client into a Forrester Top 10 Customer Experience firm and helped a Fortune 100 telecommunications client move from worst to first in customer service.

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Building valuable relationships with your customers at any and every stage in the customer lifecycle takes the right tools and strategies. And nobody offers you more of them than ACCENT. We're experts in providing solutions at every touchpoint, from customer acquisition to loyalty and everything in between. So if you’re ready to drive more value from your customers—and to grow relationships along the way—engage with us.

PREACQUISITION SOLUTIONS
• Conversion Marketing
• Lead Management
• Store Locator Assistance

ACQUISITION SOLUTIONS
• Sales Campaigns
• Conversion Marketing
• Order Management
• Point-of-Sale Support

SUPPORT SOLUTIONS
• Customer Care
• Technical Support
• Product Recall Management
• Welcome Campaigns

RETENTION SOLUTIONS
• Retention/Winback Campaigns
• Save Desk Solutions
• Thank You Campaigns
• Satisfaction Survey Administration
• Account Review Campaigns

GROWTH SOLUTIONS
• Cross-Sell Campaigns
• Up-Sell Campaigns
• Loyalty Marketing Campaigns
• Innovation Communities

COLLECTIONS SOLUTIONS
• Pre Charge-Off Collections

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