It is a platform where relevant information is brought together as well as a community that shares insights and interprets consequences. The aim is not just to inspire, rather to support and guide companies in strategy and innovation programs. It is all about creating a holistic view of trends and their impact on society, business and customer interaction in 2030. The Future of Customer Interactio
n is an idea of The Next Organization; an internationally operating consulting firm from The Netherlands, specialised in optimising and innovating the commercial performance of companies. With initiating this concept, The Next Organization aspires to fill a gap between knowledge and its applicability with regard to the Future of Customer Interaction – a ‘white spot’ we observe and experience in their everyday practice. The objective is to create a logical place to gather valuable insights, but also to establish a ‘consultation body’ for constructive dialogues and energetic brainstorms. The platform as well as the community will be developed together with co-creating partners; from profit to non-profit organisations, from universities and business schools to film makers.
