27/06/2023
Important Notice: Clarifying Our Brand Identity
Dear valued clients,
We hope this message finds you well. We wanted to bring an important matter to your attention regarding our brand identity at Eco Tours Costa Rica.
Recently, we have become aware that there is another company operating under a name similar to ours, which has caused confusion among some individuals. We want to emphasize that this company is completely separate from ours, and we are taking immediate action to protect our brand and your trust in our services.
At Eco Tours Costa Rica, we pride ourselves on providing unforgettable experiences in harmony with nature, immersing you in the natural wonders of Costa Rica. We have been serving you for [16 years and remain committed to upholding the highest standards of quality and customer satisfaction.
Please be assured that we are actively pursuing legal measures to address this matter and prevent any further confusion. Our registered trademark protects our name and brand, and we are working closely with our legal team to resolve this issue swiftly.
We understand the importance of transparency, which is why we wanted to communicate this situation directly to you. It is crucial for us to maintain the trust and loyalty you have placed in our company. We value our relationship with each of you and want to ensure that you are not misled by any unauthorized use of our name.
If you come across any communication or advertisements from a company resembling our name, Eco Tours Costa Rica, please disregard them, as they are unrelated to our services. We kindly request that you inform us of any instances you encounter, as your feedback is invaluable in helping us address this situation effectively.
We are here to address any concerns or questions you may have. Our dedicated customer support team is ready to assist you in any way possible. Please reach out to us at [contact information] or reply to this email, and we will be happy to assist you promptly.
Once again, we sincerely apologize for any confusion caused and thank you for your continued trust and support. We remain committed to providing exceptional eco-tourism experiences in Costa Rica and look forward to serving you for many more years to come.
Warm regards,