Hello RS

02/07/2015

Customer experience goes beyond interacting with a user interface

What does UI design look like after screens go away? Fjord Madrid's Andy Goodman explains.

11/06/2015

By predicting what you want to do next in any app, Now on Tap is a small update that could become a very big deal.

25/05/2015

http://www.hello-rs.com/5-reasons-why-its-important-to-get-your-multi-channel-strategy-right/

People in the UK are spending twice as much time online compared to 10 years ago, fuelled by increasing use of tablets and smartphones, according to Ofcom. Ofcom's Media Use…

23/05/2015

A car fitted with cameras and laser scanners has been spotted driving on public roads in the US, as Uber’s research centre starts testing technology

17/05/2015

So many people understand UX and CX differently. Leah brings some light in to that discussion.

The Folly Of A UX Youth Several years ago, when I was writing my book, The User Experience Team of One, I tucked the following footnote into an early draft:

11/05/2015

Companies should not neglect customer retention in favour of acquisition. Find out why.

I recently gave a talk at a company about customer retention. This company has been experiencing rapid growth and their energy has been mostly focused on customer acquisition. With aggressive…

07/05/2015

Our thoughts on expanding your service ecosystem through strategic partnerships.

Very often we tell our clients how important is to create a multi-channel experience for their customers. That is usually limited to understanding and defining how customers engage with a service or product using different channels, such as web, mobile, call-centre, store/branch and social media. Fo…

06/05/2015

"It is not easy to build lovable products. But with a goal-first approach, deep customer connections, and a rigorous way to tie features to business value, it can be achieved. This approach will help product managers accelerate innovation — and define the future of product management."

Product managers make the most crucial decisions in any tech company today. Yet despite all the advances in software innovation, the product management discipline is still immature

06/05/2015

And yet another Amazon deal. This time with Jetblue. Passengers will be able to stream television, movies and music from the IFE system. And it's free for Amazon Prime customers!

http://www.reuters.com/article/2015/05/05/us-jetblue-airways-amazon-com-idUSKBN0NQ19W20150505

(Reuters) - JetBlue Airways Corp and Amazon.com Inc have agreed to stream television, movies and music from the Internet retailer in-flight, broadening travelers' entertainment options, the companies said

05/05/2015

American Express innovates again with a partnership with Amazon. Now Membership Rewards points can be used directly at Amazon's checkout. Great experience for Amex members!

http://amazon.co.uk/membershiprewards

01/05/2015

http://uk.businessinsider.com/10-things-in-tech-you-need-to-know-may-1-2015-5

Elon Musk unveiled Tesla's new battery product, Yelp shares were down 23% after its earnings report, and LinkedIn was down over 20% too.

30/04/2015

Now we're talking

http://www.theverge.com/2015/4/29/8515259/tag-heuer-smartwatch-1400-android-wear

If you're looking forward to picking up the first smartwatch from a major Swiss watchmaker, it's going to cost you. Tag Heuer will start selling its upcoming smartwatch for $1,400, as first...

29/04/2015

Will it blend?

http://www.theverge.com/2015/4/29/8511169/microsoft-edge-official-name-internet-explorer-upgrade

Microsoft first revealed its new browser plans back in January. Known as Project Spartan initially, Microsoft is revealing today that the company will use the Microsoft Edge name for its new...

29/04/2015

Interesting findings on side drawer navigation, a.k.a. burger menu.

http://thenextweb.com/dd/2014/04/08/ux-designers-side-drawer-navigation-costing-half-user-engagement/

The side menu has become fashionable on Android but not yet taken off on iPhone… but used inappropriately and you could use half your user engagement.

28/04/2015

"Working in close collaboration with core team members from Product Management and Engineering, User Experience should play a key role in the early stages of a product development project, adding value through generative user research, envisioning, ideation, requirements definition, and strategy. All of these contribute to the definition of a successful experience outcome."

http://www.uxmatters.com/mt/archives/2015/04/envisioning-experience-outcomes.php

When your organization’s goal is to differentiate on the experience, you must start every product-development project by defining the experience that you want people to have with your product or service. Companies that differentiate on the experience do not begin by defining feature sets. They first…

28/04/2015

Did you think starting a start-up was only for young people? You're wrong!

Campus London, a Google for Entrepreneurs initiative, is launching a great pilot program called F>50 for first time founders over 50. Every Wednesday for 6 weeks, they will provide the platform for inspiration, training & skill-sharing, to bring founders the support needed to grow their businesses.

Click to apply or let your friends know!

https://docs.google.com/forms/d/10i8DteyVw7O85ZCgVloMjZWqVG_KXpglYJq1y4_6HQo/viewform

Founders over 50 is a pilot program at Campus London for first time founders over 50. Every Wednesday for 6 weeks, we provide the platform for inspiration, training & skill-sharing, to bring you the support you need to grow your business. The program will start on Wednesday 17th June at 9.30am - 4.3…

28/04/2015

Will this be the rise of paywalls and paid information crowdsourcing?

Google pledges €150m to support news organisations' efforts to earn money from their online coverage.

27/04/2015

"If something is crap, call it out. If something has a flaw, point at it (and then propose an improvement, because complaints alone are useless). If something doesn’t exist that should, say why, and, if it’s important enough, go after it with all your might. If you’re the only person who cares and you don’t care enough to make it happen, then it will not happen."

http://www.smashingmagazine.com/2015/04/23/how-to-become-a-ux-leader/

Let’s say you run a UX team. Better yet, let’s say you don’t. Let’s say you just want to do great work. You’re a consultant. You’re a newbie. You’re an intern. Your position is irrelevant. So is your title. What’s important here is that you want great UX to happen. You want it consistently. You want…

27/04/2015

Looking at the moments of truth of each persona is really important, but don't forget to identify the micro-moments as well.

Sharing his ideas on the future of advertising at TNW Europe Conference, Kiip founder Brian Wong spoke about the importance of identifying consumer needs by tracking key moments of their lives.

21/04/2015

We have a new website!

www.hello-rs.com