07/09/2024
The perks of having a great travel agent:
True Story....
Clients were delayed in leaving for their anniversary trip. The delay made them miss their connecting flight to their magnificent destination. The airline put them up in a hotel for the night. Since they booked with our agency, we kicked in to do the rest.
Not only did I take care of securing their resort accommodations, transfers and VIP airport service for the next day, I was able to negotiate to get their stay extended with no additional cost.
Normally the vendor would deny the request because the issue is covered under the insurance they purchased. Another plug for travel insurance and why it's always good to have. After going to bat for our clients, they were accommodated to get the same number of days at no additional cost.
It was a little hassle for them, but they still were able to enjoy a full Magnificent Getaway for their anniversary celebration. So when I read about other people having to fend for themselves or being left high & dry... I just shake my head and think, They NOT like Us!