American Airlines poorest customer service available

25/06/2017

Sad to say, it seems many of the other airlines are following the downward spiral. Had a nice visit out west last week, but this time, Alaska Airlines decided to cancel my flight home due to " personnel issues". When I asked the nice woman at check in, she told me that Horizon, which is a sister co of Alaska, and the actual carrier performing the first leg of my flight, pulled the flight crew to use on another flight. And cancelled our flight all together. And would not be able to get me on a flight till the next day. This seems to be occurring more & more. I let them know this was unacceptable, and that I had to be back to work the next day. They did get ma a red eye flight on.....yep, American Airlines. Of course instead of landing at 10:45 PM the evening of the flight I paid for, I now landed at 9:45 the next morning. They did offer to fly me to tow other airports 3 hours away from where I parked my vehicle at my original airport. Of course I refused that offer. So I bit the bullet, and took the red eye. I must give credit where credit is due, as American did get me home, and without any problems. It would be nice if airlines were held accountable for their ineptness to provide the services they are paid for. And yes, I was charged the full price for the red eye, when I paid more for the original flight. At this point, it is my opinion that ALL airlines are sinking in quality of services & customer relations.

20/08/2016

Just booked my flight to head back west again for a visit. Guess what airline I didn't choose..... I'd even pay a few bucks more, to get decent service, which is exactly what I did.

08/07/2016

Secretary of State Clinton was in direct violation of the agreement between her and the United States of American outlined on the Standard Form 312, section 4. She sent classified information outside of a server with the classification needed to keep the information she was sending secure. Her actio...

07/04/2016

Seems since the merger with US Air, AA continues to spiral downward.
http://www.msn.com/en-us/travel/news/airline-quality-rating-2016-where-do-major-us-carriers-stand/ss-BBrrz7j =5

A look at how the major American airlines fared on the recently released U.S. Airline Quality Ratings 2016.

23/02/2016

To top it all off, my bag didn't arrive with my flight, and were left in Philly. They were kind enough higher a transport company to bring it to my street, but didn't feel like bringing it to my house, and dropped out off at the end of my street with a neighbor.
When I did finally get my bag home, everything inside was soaking wet.
What an ordeal. I lost count, 2 cancelled fights, finally a flight to Philly over 3 hours late,-causing me to miss the connection to Scranton, cancelled later replacement flight, then no flight to Scranton. Flew to Allentown, where my sis thankfully picked me up. Took me to Scranton to get my truck... But... My keys where in my bag, that never left Philly.
To my parents got s spare house key, to my house to get a spare truck key, back to Scranton to get my truck, and fondly home. Bag arriving next day soaking wet.
This is the service I received from American Airlines.
I am grateful however to have spent time with my son, and my gals. Was the most relaxing time away I ever had... Before the adventure home. AA...you suck! Have a nice day!