The audience is always thoroughly engaged through Ben's unique use of template based innovative solution. Ben Benjamin has more than twenty years of leadership in Innovation, Processes Management, CRM, IT, Quality Assurances and, a proven track record in Business Process Management in area of Strategy, Process, People and Technology. He is professionally trained and certified as a trainer. Ben has
personally Consulted/trained many leading organizations through Online-Ondemand and/or Face2Face on Business Process Management, Project Management, Business Analysis, Six Sigma, Customer Relationship Management, Quality Assurance, Soft Skills and many more subjects. Ben has Professional Certification in Business Process Management, CRM, Six Sigma, Internet Marketing, Business Analysis and Software Quality Engineering. He has been part of several teams that implemented multi million-dollar CRM/BPM projects from RFP, site visits, vendor selection, and implementation. Ben is a senior member of the ASQ (American Society for Quality). He is a senior member of the BPM Council Advisory Board and Head Trainer and Facilitator at BPM Council International/International BPM Institute. Ben has experience in workflow development, new product development processes, call center automation, marketing automation, online/mobile course development and has an intimate knowledge of Lean Six Sigma, TQM, BPI, BPM, CRM, CMM, project management, business analysis, and Process re-engineering. He is an experienced leader with detailed expertise in Financial, Insurance, Telecommunications, Retail, Non-Profit and e-commerce to name a few. Ben lives and practices INNOVATION every day. His years of experience have guided him in his development of an exclusive BPM/CRM framework which advances the state of the art of BPM/CRM and business performance. UnifiedBPM is the framework is used extensively throughout the program to develop business performance criteria. MicroBiz Innovation Ex*****on TemplateTM that is made simple for small buisness owners to innovate and grow their businesses is a systematize way. Using this template, business owners can assess themself to evaluate their business stage and the steps they have to take to get to next stage. Ben conducts Certification training with a hand picked group of senior executives from the Fortune 500 companies. They share years of experience and work in the trenches in Business Management. They know how to coach and communicate. They are men and women with a passion to share knowledge and mentor attendees through the learning journey.
