Complaints about Scottish Power

30/03/2018

Any followers wish to become an admin to help manage posts and messages? I'm afraid I dont have time to work on this page these days, it gets a fair few visitors and id love to be able to help but there's just too many. Let me know via a message, thanks - page admin.

24/06/2017

Hi Everyone, thanks for posting, following, messaging so far - I don't have much time to manage this page these days (life just got in the way...) so I'm pleased everyone still uses it for discussion about this company.

A few points just as a refresher:

1. The page isn't official or in any way related to Scottish Power, it was started as a simple way for folks to discuss the problems they're having with them (which are clearly many).

2. I do try and read posts and respond if I can, but I personally got rid of Scottish Power many years ago now (this page has been running for at least two years) so I'm not sure how much I can help.

3. I appreciate the posts, messages and even the odd message calling me a w*nker, sh*t and other names of those persuasion, thankfully they're from folks confusing this page with an official page - please refer back to #1 :)

I appreciate them because it's clear what everyone thinks of Scottish Power still! :D

Please do keep posting, liking and following where possible as if you can help just one other person out to get a resolution with Scottish Power, then its time well spent.

Thanks again.

Unofficial page for highlighting individual customers experiences with Scottish Power, including com

26/04/2016

Ouch... :) (thanks for the link to one our diligent members!) http://www.bbc.co.uk/news/business-36137005

Scottish Power will pay £18m for customer service failings linked to a new computer system.

25/04/2016

Worth a read folks. http://www.moneysavingexpert.com/news/energy/2016/04/mps-brand-scottishpower-warranties-a-fraud-and-call-for-625000-customers-to-be-compensated-

Scottish Power is facing calls from politicians for 625,000 cashback warranty customers to be refunded

20/07/2015

04/03/2015

BOOM!! :) Nice piece of news, even though it will hardly touch the sides.

http://www.thisismoney.co.uk/money/bills/article-2979140/Scottish-Power-banned-making-sales-calls-12-days-failed-right-complaints-despite-Ombudsman-orders.html

The ban will stop Scottish Power from cold-calling new customers, making sales calls to existing customers or pitching to customers face-to-face at promotional stands.

19/01/2015

http://www.thisismoney.co.uk/money/bills/article-2908750/Wooden-Spoonawards-Scottish-Power-UK-s-worst-customer-service.html

Overwhelming amount of votes between 1st and 2nd place, these things are usually much, much closer!

The energy giant, which has 5.5million customers across the UK, grabbed more than one in four votes in our Wooden Spoon contest - twice as many as runner-up EE.

14/11/2014

http://www.bbc.com/news/business-30052859

Energy supplier Scottish Power has a three-month deadline to improve customer service or it will be banned from sales to new customers.

12/07/2014

At the end of July i'll be collating all the complaints on this page and on their official page (as much as I can, there's a bloody fair amount!!) and putting it into a document, that's going to Watchdog, the Ombudsman and the PM.

Welcome to the new folks to the page, and thank you to the others that have shared their experience with the disaster of a company that is Scottish Power :)

10/07/2014

http://epetitions.direct.gov.uk/petitions/62589 Come on folks, it's time someone did something about Scottish Power, NPower have been given several months to turn their situation around before they are blocked from taking on new sales, the same should happen to Scottish Power!!!

Scottish Power customer service is so poor that there are groups on social media full of angry customers who feel the customer service they have received is unacceptable.

10/07/2014

http://www.dailymail.co.uk/money/bills/article-2687165/Complaints-Npower-Scottish-Power-double-thousands-customers-face-incorrect-missing-bills.html

No surprises there!!

Npower remained ‘firmly at rock bottom’ in the complaints table, and Scottish Power fared little better in fifth place, after both introduced new billing systems.

08/07/2014

Sorry folks, my day job has been consuming my life for a while so not had chance to post.

I'll update the page this week.

I've had a thought of what I'd like to do to raise awareness; I'll collate all the complaints on this page and send them to the Ombudsman, PM, Board of Directors at SP and anyone else I can find relevant to the cause.

Its time for someone to step in and put SP to rights, the Ombudsman is clearly toothless and slow moving, we need action now.

I'm determined to make sure everyone is aware of whats happening here, this level of service cannot continue, I've still not had a response on my ongoing complaint either.

-A

23/06/2014

Update on my complaint.

So not only have they not taken the money Ive paid off my last bill! But they've over estimated usage by over a year!! Using the daily usage (estimated by taking the difference between two, three-month apart readings and dividing by the number of days) they'd over estimated by 450+ days...

Incredible.

I have however, had my response back from the Ombudsman, finally. They're dealing with it now, so I've sent them the reams of communications I've got with Scottish Power (mainly from my side!).

23/06/2014

Weekly update of complaints posted last week (all anonymous on the site but not on here, I can't help that one!), thank you to everyone that posted, if you want yours removing just drop me a message.

I've also had insider information sent to me on the inner workings of Scottish Power, really interesting and confirms my thoughts. I'll post it up once I've drafted the post up

Keep sharing folks, I'm more determined than ever to get Scottish Power to commit to a mandate to improve their service, their directors are responsible and not doing their job. Someone should be held accountable here!

http://scottishpowercomplaints.com/complaints-round-week-16th-june-2014/

Ever wondered if you should join Scottish Power? Check out out weekly round up of complaints posted to the Complaints about Scottish Power page.

17/06/2014

Update on my complaint!

Not only has Scottish Power failed to acknowledge the last payment on my Gas bill (just checked and it left my account) but in issuing the final bill they have massively overestimated the usage!

Contacting them is proving to be a nightmare as usual, check out the below - I tried every date and every time in the drop down to keep getting the same message over and over again.

So, take my money but dont apply it to my bill, then bill me for Gas Ive not even used? When can I finally be free of this disastrous company!!

16/06/2014

Hello everyone, I'm going to be posting a weekly round up of the worst complaints posted on here, every friday. If you want your experience to be posted up (credited or not) post on here during the week and Ill collate them all into one post each week! Thanks!

14/06/2014

And so the truth is out! Its easy to blame the "new system" but what you HAVE to realise is, that the system is only as bad as the implementation. Whoever ran the programme of work to choose the platform, the team needed to implement it and the QA/Implementation itself, work out the dependancies and the contingency plans of it not going to plan - essentially is to be held accountable.

One of the FIRST points on a programme plan of this size would be; what happens if things dont go to plan? Well, for something as important as billing (the source of revenue for the company and the main cause for customer dissatisfaction) you NEED to have the customer services infrastructure there to support it!!! It is SO simple - if you c**k up the billing system, the number of calls, emails and messages are going to go through the roof!!

Smacks of poor management, as usual. And the software gets the blame yet again.

http://www.utilityweek.co.uk/news/new-billing-system-behind-scottish-power’s-complaints-increase/1010642 #.U5wD1hZLhMM

A new billing system is behind the doubling in the number of complaints made about Scottish Power.

13/06/2014

Google searches provide some interesting information! Look at the rise in the number of searches for "Scottish Power Complaints" (in Blue) vs the other suppliers!! Such a huge uptrend since the start of this year.

12/06/2014

34 to go everyone - lets show Scottish Power that change is needed and get their guaranteed commitment to it, including the plans how!

http://www.change.org/en-GB/petitions/keith-anderson-chief-corporate-officer-scottishpower-improve-their-customer-care-bill-people-fairly-and-act-on-feedback-properly?share_id=rRfdNWKpGP&utm_campaign=share_button_action_box&utm_medium=facebook&utm_source=share_petition

Over 1000 customers have commented on Scottish Power's page about the poor quality of customer service they have received. They do not act on...

09/06/2014

So Facebook tells me I've managed to "reach" 1,246 people with this page, and the dedicated website has reached similar numbers from what I can tell.

I hope Scottish Power are starting to take note! A change is needed, but it's all quiet on the SP front as they just continue to bleat on about improved call centres (really?!) and an App they've launched.

All well and good, but if you can't get the core product and service right then no App will save you, how about stop investing in fancy Apps and more into reducing call times and getting complaints resolved to your customers satisfaction?!

05/06/2014

Hello everyone and my new likes! If you can tell your story I'd be happy to copy it onto the website for you, if you'd like me to do this please can you add your permission for me to do so into your post or comment on if you've already posted? Also if you can say if you want to be kept anonymous on the website or happy for your name to be used - either is fine, I just need to know before it copy it across. :)

04/06/2014

So the big six are withholding customers cash to the tune of £1.2 billion due to estimated bills?! Are you due a refund? Have you managed to get anywhere?

http://scottishpowercomplaints.com/energy-firms-holding-customers-cash-tune-1-2-billion/

Feel you're being overcharged? You may be right, in the latest news it seems the big six energy firms are withholding cash to the tune of £1.2 billion

03/06/2014

New article folks - how long have you been kept waiting on Scottish Powers Customer Service line?

http://scottishpowercomplaints.com/long-kept-hold/

I've managed to get a Poll up and running too, so why not tell us how long you've been on hold for when you called them?

Tried to call Scottish Power? Been kept on hold? How long for? Is it greater than their "15 minutes" they report on their site?

28/05/2014

Hello everyone, we're the unofficial page to bring to the attention of the public the levels of Customer Service expected when you become a customer of Scottish Power. You can tell your stories here, or on our blog, but we need to voice our opinions and experiences for them to take note.

Poor levels of customer service will not be tolerated anymore, we spend a fortune each year with Energy suppliers, who report massive profits year after year - it's time for a change!

28/05/2014

Keen to hear from anyone with a story to tell about Scottish Power - http://www.scottishpowercomplaints.com

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