20/05/2024
BEWARE of Avianca new travel policy
I must let you all know that Avianca response has been outrageous! 😡
In early April, 2 months after the new policy had been put into effect, the website allowed me to buy 2 tickets for my 14 and 16 year olds. At no point did the site warn or stop me, not even after entering their DOB and passport information. About 3 weeks later, I called customer service for a different matter, and that’s when I found out our 14 year can’t fly, without an accompanying 18+ year old.
Had I not called in May, and shown-up at LAX in mid-July, they would NOT have allowed them to fly! has been completely unhelpful. Not sure what’s going to happen now. 😤
https://ayuda.avianca.com/hc/article_attachments/25738655993883