11/06/2024
Hospitality Manager Tanzania R63,000 nett ($3,500) nett
KEY RESULT AREAS / ESSENTIAL FUNCTIONS
● Monitor and maintain a high standard of quality throughout the hospitality offering, ensuring an unparalleled guest experience.
● Be the link between the commercial teams and operations teams to ensure the correct information is relayed to the teams for guest requirements
● Host guests and agents and ensure their comfort, satisfaction, and personalised attention.
● Address guest complaints professionally and promptly, resolving issues to their utmost satisfaction working in conjunction with the Client Handling team..
● Find solutions and train teams with regards to complaints, how to improve the service and how to deal with difficult situations which may arise.
● Collaborate with the sales and marketing team to identify market trends and contribute to future division goals.
● Be familiar with the Company operational standards, draft and update relevant SOPs and work closely with the Lodge and Camp Manager to train staff on SOPs and Food and Beverage.
● Develop and motivate safari experience proposals and ideas and ensure implementation and assessment once approved.
● As custodian of guest feedback, monitor customer satisfaction for all Company units and work on resolving issues in order to maximise customer satisfaction.
● Support the Executive Chef / culinary team with a strategy to drive hospitality excellence.
● Provide regular feedback to all relevant departments on how to improve overall guest experience and maximise profits.
● Create new guest experiences with a focus on children’s activities. Create the relevant SOPs and train staff accordingly.
● Maintain interaction with guests to ensure a professional five-star guest experience.
● Ensure and provide flawless, professional, and high-class guest service experiences.
● Liaise closely with the head guide with regards to activity needs and areas of improvement.
● Use strong organisational skills with a keen eye for detail.
● Ensure excellent customer service and conflict resolution abilities, maintaining composure in a fast-paced environment.
● Have an understanding and the ability to adapt to and respect all different cultures, specifically Tanzanian culture
● Assist where necessary in the operation of camps or lodges as needed.
PERSONAL ATTRIBUTES: ● Education:
○ Bachelor's degree in hospitality management, marketing or relevant field.
○ Must have in-depth knowledge and experience of Food and Beverage, housekeeping, hosting and hospitality administration.
○ A competent level of computer skills, basic Google Suite training and knowledge of POS and Xero accounting systems are an added advantage.
● Experience and Skills:
○ Minimum of five to seven (5-7) years of experience in the high end hospitality industry, with a strong understanding of standard practices and procedures.
○ Experience in safari operations or remote locations.
○ Proficiency in English is required, and additional foreign language skills are beneficial.
○ Exceptional problem solving skills - ability to communicate operational challenges with recommended solutions.
○ Exceptional Leadership skills with the ability to lead, motivate, and communicate effectively with staff members.
● Personal Attributes:
○ Be humble and kind and through their track record with proven integrity.
○ Passion, knowledge and appreciation of culinary arts, food, dining in luxury hospitality.
○ Adapt, adopt and embed the company culture, vision and mission and then grow with it and with the team (we are a bespoke brand and different to all high end luxury mainstream competitors)
- Excellent customer service and conflict resolution abilities, maintaining composure in a fast-paced environment.
- A passion for luxury hospitality, attention to detail, and a commitment to sustainability
Please forward CV's to [email protected]
0741028398