Emirates Customer Service

Emirates Customer Service Welcome to Emirates official page

10/06/2023

A brand new space catered to elevate your travel experience and home to the world's first robot check-in assistant.

The Emirates City Check-In is situated right in the heart of Dubai to help make travel a breeze for when you fly with us next. 🛫

Say hello to the first 777 to get a fresh makeover with our new livery!  ✨ 🇦🇪What do you think?
15/05/2023

Say hello to the first 777 to get a fresh makeover with our new livery! ✨ 🇦🇪

What do you think?

The world is our runway. 🌍
18/03/2023

The world is our runway. 🌍

Out with the old. In with the new. 🎨 ✈️Say hello to our new look, and our first aircraft livery refresh since 1999. What...
17/03/2023

Out with the old. In with the new. 🎨 ✈️

Say hello to our new look, and our first aircraft livery refresh since 1999. What do you think?

March 4, 2023Philippine Airlines and Emirates announce interline partnershipDubai, UAE, and Manila, Philippines: Philipp...
15/03/2023

March 4, 2023

Philippine Airlines and Emirates announce interline partnership

Dubai, UAE, and Manila, Philippines: Philippine Airlines (PAL) and Emirates have signed an interline agreement to boost connectivity for passengers of both air carriers to new points on each other’s networks via Manila and Dubai, using a single ticket and a common baggage policy.

Now in effect, the reciprocal interline partnership will provide Emirates’ passengers access to 19 Philippine domestic destinations operated by Philippine Airlines, including Cotabato, Davao, Iloilo, Kalibo and more, as well as two (2) Asian regional points via Manila. Philippine Airlines’ passengers will benefit from access to Emirates’ global network and seamlessly connect to 21 cities operated by Emirates including Cairo, Frankfurt, Casablanca and London via Dubai.

Travel itineraries can be booked on philippineairlines.com, emirates.com, the Emirates and PAL mobile apps, and with travel agents as well as online travel agents (OTAs).

Bud Britanico, Philippine Airlines Vice President for Sales commented: “We are happy to embark on this new interline partnership with Emirates that expands the choices available to Philippine Airlines passengers, who now gain easier access to more destinations across Europe, the Middle East, India and Africa via our flights to Dubai. We are eager to expand our reach to various international markets and exciting destinations and help stimulate business and tourist travel for global citizens, as well as provide better service to our fellow Filipinos living and working in overseas nations.”

Adnan Kazim, Emirates’ Chief Commercial Officer commented: “Philippines is one of our strongest consumer markets and we’re pleased to sign a new interline agreement with the country’s flag carrier. The partnership with Philippine Airlines will help open new links for trade and tourism that will drive more inbound traffic into the Philippines, and expand Emirates’ footprint in East Asia. We look forward to serving our partner airline’s customers with additional travel choices to Emirates destinations across the Middle East, Europe as well as the Americas, and to expanding our cooperation with plans to include additional points via Cebu in the coming months.”

Philippine Airlines, the Philippine flag carrier and full-service airline with the largest international network, first served Dubai on August 7, 1982 as part of a growing Middle East route network that now includes flights to Doha (Qatar) and to Riyadh and Dammam in Saudi Arabia. Currently, PAL operates daily flights between Manila and Dubai with Airbus A330 widebody aircraft offering Business Class and Economy Class service. PAL’s “Buong Pusong Alaga” (whole-hearted care) service philosophy is demonstrated in the gracious and uniquely caring Filipino service extended by the airline’s cabin crew and service teams around the world.

Philippine Airlines operates an extensive network of domestic routes to 32 destinations across the Luzon, Visayas and Mindanao regions of the Philippines, with major hubs in Manila and Cebu and an increasing number of flights out of Davao and Clark as well. In addition to the Middle East, PAL offers the only nonstop flights linking the Philippines with the West and East Coasts of the United States and Canada as well as Hawaii, and the most flights between the Philippines and multiple destinations in Japan and Australia.

Emirates first started operations in Manila in 1992, and has since expanded its network to include Cebu and Clark. The airline currently serves the Philippines with 25 weekly flights to the three gateways.

Emirates operates its modern Boeing 777-300ER aircraft in a three-class configuration on flights to Manila, and two-class configuration on flights to Cebu and Clark, offering 8 private suites in First Class, 42 lie flat seats in Business Class and 304 spacious seats in Economy Class. Travellers to and from the Philippines benefit from Emirates’ award-winning service and industry-leading products in the air and on the ground across all classes, with regionally-inspired dishes and complimentary beverages and the airline’s ice inflight entertainment system which offers up to 5,000 channels of on-demand entertainment in over 40 languages, including movies, TV shows, and an extensive musical library along with games, audio books and podcasts.

With the addition of its interline agreement with Philippine Airlines, Emirates takes its commercial partners up to 27 air carriers. These partnerships enable Emirates to respond with agility to the dynamic travel industry, meeting the ever-evolving air travel needs of its customer.

About Philippine Airlines

Philippine Airlines (PAL) is the Philippines’ flag carrier and only full-service network airline. PAL was the first commercial airline in Asia and will celebrate its 82nd anniversary in March 2023. PAL's fleet of Boeing 777, Airbus A350/A330/A320/A321, and De Havilland DHC-8-400 Next Generation aircraft operate out of hubs in Manila, Cebu, Clark and Davao to 32 destinations in the Philippines and 39 destinations in Asia, North America, Australia, and the Middle East. In addition to flying passengers on regular scheduled services, PAL also carries air cargo shipments and undertakes charter flights to boost Philippine tourism, support the economy and serve the travel needs of overseas Filipinos.

About Emirates

From its global hub in Dubai, Emirates serves customers on six continents, providing high quality air transport services that facilitate tourism and trade. The airline has earned customer recognition for its industry-leading services on the ground and in the sky, delivered by a passionate workforce representing over 160 nations. Emirates operates the world’s largest fleet of wide-body Boeing 777 and Airbus A380 aircraft, offering spacious cabins and iconic inflight features such as its A380 Shower Spa and Onboard Lounge, and its ice inflight entertainment system available in all seats across its fleet, which has topped “best in sky” awards for 14 consecutive years. Emirates is committed to environmentally-responsible operations and focusses on three areas: reducing emissions, consuming responsibly, and protecting wildlife and habitats. For more information, visit www.emirates.com.

A seat-uation like no other.
14/03/2023

A seat-uation like no other.

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