Customer Experience Group

29/11/2018

The world's oldest beauty brands.

29/11/2018

The first step in exceeding your customer's expectations is to know those expectations.
- Roy H. Williams

28/11/2018

The world's oldest automotive brands

28/11/2018

Make a customer, not a sale.
-Katherine Barchetti

28/11/2018

Words from one of our evaluators.
We appreciate your support, and it keeps us motivated.
Together, let's elevate customer experience. :)

27/11/2018

Register for the 7th annual edition of Luxury FirstLook in New York, hosted by Luxury Daily.
Christophe Caïs, CEO of Customer Experience Group, will be a keynote speaker for the topic "Measuring Customer Experience Across In-Store, Mobile, Online and on Phone"

Please click here to register for the Luxury FirstLook 2019: Digital Acceleration conference in New York on Wednesday, Jan. 16 2019

27/11/2018

The world's oldest fashion brands

26/11/2018

The world's oldest watch brands.

21/11/2018

"What’s behind Gucci’s blastoff? One reason is millennials."

The luxury market has grown at a staggering pace in recent years, yet luxury brands face serious challenges in the years ahead if they fail to engage millennial consumers on their own terms.

20/11/2018

“When Meghan Markle graced the English town of Chichester with a royal visit last month, her forest-green outfit lit up Instagram. Within minutes, the $595 lambskin pencil skirt from Hugo Boss AG sold out online.”

When Meghan Markle graced the English town of Chichester with a royal visit last month, her forest-green outfit lit up Instagram. Within minutes, the $595 lambskin pencil skirt from Hugo Boss AG sold out online.

20/11/2018

Learn more about this trendy bag that most celebrities love!

It's been a long time since we've seen a handbag blow up like this one.

11/11/2018

Seven Trends Luxury Retailers Should Get On Board With http://bit.ly/2PJF3vd

02/11/2018

"Customer service is not a department, it’s everyone’s job."
- Anonymous

01/11/2018

The world's oldest beauty brands.

01/11/2018

What are the seven trends luxury retailers should get on board with?
Here's an article published on Forbes by Customer Experience Group CEO Christophe Caïs.

While innovation will always be essential for achieving success, the pursuit of it sometimes comes at the expense of what matters most in retail: customers and front-line teams.

31/10/2018

The world's oldest automotive brands still in operation today.

30/10/2018

"Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price." - Lauren Freedman

29/10/2018

Activate Experience's Craig Lee served as a speaker and judge at the recently held "Customer Happiness Summit & Awards 2018" in Dubai.

29/10/2018

Christophe Cais on "Build Lasting Relationships With Customers" Forbes
#3 Put Client Interests Before Your Own
https://buff.ly/2PZ9DxF

27/09/2018

65% of Chinese tourists used mobile payment platforms during overseas travel.

24/09/2018

82% of Chinese travelers plan on luxury shopping, making duty free retail an integral part of their vacation experience.

21/09/2018

In 2017, there was a record number of Chinese tourists leaving home to travel abroad, 130.5 million trips in total were taken and they spent a shocking $115.3 billion , being the biggest single ethnic market in the industry.

20/09/2018

In 2017, global travel retail sales amounted to about 68.6 billion U.S. dollars. Travel retail includes all sales made in shops located in duty free areas or any areas dedicated to travelers.

30/08/2018

The Customer Experience Group Extends its Reach with the Launch of SmartCX

The Customer Experience Group is proud to announce the addition of SmartCX to its family of agencies. The new customer experience measurement, consulting, and data analytics business will further strengthen the leading position of the Customer Experience Group as the go-to aide to premium and luxury...

30/08/2018

Rachel Chu (played by Constance Wu) was not kidding when she said, "We aren't in LaGuardia [airport] anymore." Named the best airport in the world a