Kansai International Airport in Japan may not be the most well-known airport in the world, or even Japan.
But, it claims to have done something, or perhaps not done something that every other airport in the world has.
Kansai Airport says it has never lost a passengers bags, according to reports.
The airport has been in operation for 30 years and serves Osaka and Kyoto.
According to reports, it has made a claim that it has never lost a single item belonging to passengers.
“We just follow the work processes and rules and do what we have to do,” Tsuyoshi Habuta, a handling company supervisor, told AFP.
“We carefully handle suitcases to avoid shocks. Suitcase handles are aligned in a direction that is easy for customers to pick up,” Habuta said.
“We hand fragile items, strollers, surfboards and skis directly to passengers,” he said.
“Luggage is on the carousel inside in the terminal building ‘within 15 minutes of the aircraft’s arrival to minimise stress of customers,” he added.
This year, Kansai was ranked the World’s Best Airport for Baggage Delivery by SKYTRAX.
“Everyone at the Kansai Airport is proud of this,” co-CEO of the airport Benoit Rulleau told AFP.
Kansai does have the advantage of not being an airline hub, so there are fewer connecting flights.
But Rulleau says the achievement still comes down to the “incredible devotion” of airport staff.
Kansai recently recorded international passenger numbers equal to pre-pandemic, 25 million a year.
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