
24/02/2025
Job Vacancy: Tour Coordinator & Retail Agent – Apply Today!
This is a highly sought-after role based in Exmouth, WA.
We are expanding our team and looking for additional staff to support our operations. Our company is a premier Exmouth-based whale shark tour operator seeking an in-store Tour Reservation Coordinator who also specialises in retail sales.
You will be working in town at our retail store and booking office.
About the Role
This dual role is customer-focused, where you will primarily be coordinating tour bookings, handling retail sales, answering customer enquiries, making tour recommendations, and processing new or amended reservations.
To succeed as a Reservation Coordinator & Retail Salesperson, you must be able to work independently, provide outstanding customer service, and demonstrate strong sales skills.
Additionally, you should have excellent product knowledge and the ability to up-sell by offering customers the best deals and savings.
Key Responsibilities
• Assisting and advising customers in selecting from a variety of tour options.
• Making reservations based on customer preferences and budget.
• Helping customers plan travel itineraries, including local attractions and points of interest.
• Processing payments and sending booking confirmations.
• Resolving any issues related to bookings or reservations.
• Selling and promoting tour packages and services.
• Answering customer enquiries about the booking process.
• Up-selling additional services or special packages when appropriate.
• Assisting customers with reservation changes or cancellations.
Key Requirements
• Positive, self-motivated attitude.
• Professional and friendly phone manner.
• Strong problem-solving skills.
• Enjoys working in a retail and frontline customer service environment.
• Experience in sales or public relations, preferably in hospitality or tourism.
• Customer service experience.
• Excellent written and verbal communication skills.
• Ability to multi-task, prioritise tasks, and manage time effectively.
• Proficiency in Microsoft Office Suite.
• Preferable experience with the Rezdy booking platform.
• Willingness to work flexible hours.
How to Apply
Expressions of Interest (EOI) close on 8 March 2025.
To apply, please send your CV to [email protected].
Only shortlisted applicants will be contacted. To maximise your chances of securing this role, apply early!
Please note: We will not respond to Facebook direct messages. All enquiries must be sent to the email above.