25/08/2024
Hey Guys just a heads up when you are looking for opinions on migration agents and lawyers as often we canโt give our side due to confidentiality.
While customer service is important to us, our legal obligations are more important, particularly as we transfer to a law firm. We provide quality legal advice and strategy - we are not in retail or sales.
If you hear someone say they were in a mess or had a terrible agent, as many come to me and say. Always think there are three sides to every story - their side, the agentโs side and the truth.
The visa process is often the most stressful process many will go through. It is also extremely complex, particularly the matters we deal with. Many donโt understand what we are doing and most just trust us to get results. Those who lose faith or trust part way through develop their own interpretation of what actually happened and are also blind sided by agents who are more desperate for business and undercut those who invest in a quality office, team and operations.
When people donโt get an invite straight away they often panic. For those who trusted us and are now reeping the rewards with regular WA invite rounds thank you ๐
If we have a conflict of interest, for example, with a new employer or partner, we are legally blocked from assisting you. This pi**es people off but again our legal obligations have to take priority
If someone wants to fake their work experience and we cease the process people get pi**ed off and say our service is terrible but we are now also liable.
If people are disrespectful to our staff we cease as we do not tolerate this and people get pi**ed off.
If people canโt get an appointment with us or we donโt have capacity to take them on they get pi**ed off.
Just a word of warning, our company upholds confidentiality so you donโt hear us saying they were a terrible client, actually there was a warrant out for their arrest, or they made up their work experience or actually donโt understand the process and have stopped a really good PR process and an agent has made a quick buck on sponsorship.
Most people who have been around the block will have the common sense to know but for new arrivals, not familiar with the visa process and obligations of agents and lawyers this may explain why so many people are pi**ed off and in โmessesโ right now๐๐