We created this page to engage and inspire you with our latest updates, promotions, new destination launches and more. Your participation is most welcome and we hope to get to know you and your travel experiences a little better through our interactions. Your feedback is appreciated and we thank you for helping us improve our products and services. If you need further assistance, please reach out
to our call centres (http://www.tigerair.com/sg/en/contact_us.php) or visit http://gethelp.tigerair.com/pages/intro.php. For our passengers travelling within Australia, please post your comment or query on Tigerair Australia's page at https://www.facebook.com/tigerairaustralia where our team will be able to assist you. While we encourage open discussions on our Page, we ask that you act respectfully and responsibly. Just some simple guidelines to keep this a fun and conducive environment for everyone:
• We’ll be happy to respond to your comments and assist where possible, but may refer you to different sources or channels if they are better suited to answer your questions.
• In order to protect your privacy, we may have to delete postings containing personal data. We strongly advise you NOT to publish any personal data on our wall. These include your contact details, flight details, booking reference numbers etc. If you need to send us these details, please contact us via private message instead.
• We don’t accept obscenities, insults, expletives or posts that attack or discriminate other users or any of our staff. Please also avoid posts that contain inflammatory religious content.
• Negative comments and criticism will help us to improve our products & services, but we don’t want the wall to be dominated by repetitive messages or repeated discussions. Without removing the topic, we reserve the right to remove some of these repetitive postings.
• In our replies to you, we will be as open and transparent as possible. However, we are unable to answer questions on confidential, strategic or commercial topics. We thank you for your understanding.
• Advertisements of any kind, be it (non-)commercial or personal, are not welcome on our Page. Our social media team will manage this page according to these guidelines and we reserve the right to remove comments that don’t abide to the above-mentioned. Thank you for your cooperation and we look forward to hearing from you!
