Belgian Travel Academy

17/12/2024

🎬 Lights, camera, action!

This week, we were in the studio recording some exciting new training sessions! 🎓 The topics we covered include:
✅ Travel insurance
✅ Travel law – contracts
✅ Travel agents and GDPR (General Data Protection Regulation)

These e-learning courses will soon be available on our website, Belgian Travel Academy 👉 https://buff.ly/3OYicsC.

📢 Stay tuned—we’ll let you know as soon as they’re ready!

📚 These modules are designed to help you boost your knowledge and strengthen your expertise in the travel sector.

10/12/2024

Why Obtain the CERTA Quality Label? 🏆

The CERTA quality label is much more than just a distinction. 🌟 It represents a deep commitment to consumer protection and is a recognized seal of quality.

Why is it essential for you?

✅ Consumer Protection
With the CERTA label, you guarantee your clients responsible, transparent practices that meet the highest standards. Provide them with the confidence and satisfaction they deserve.

✅ Recognition and Appreciation
This label highlights your efforts not only to travelers but also to public authorities and the entire industry. It’s undeniable proof of your professional excellence.

✅ Harmonization of Responsible Practices
By joining CERTA, you formalize sustainable and responsible practices in social, economic, cultural, and environmental areas. Check out the code of conduct validated by the industry on the SPF Economy website.

✅ A Simple and Accessible Process
A clear questionnaire guides you step by step toward certification. ➡️ Learn more here: Why Obtain the CERTA Quality Label? 🏆

The CERTA quality label is much more than just a distinction. 🌟 It represents a deep commitment to consumer protection and is a recognized seal of quality.

Why is it essential for you?

✅ Consumer Protection
With the CERTA label, you guarantee your clients responsible, transparent practices that meet the highest standards. Provide them with the confidence and satisfaction they deserve.

✅ Recognition and Appreciation
This label highlights your efforts not only to travelers but also to public authorities and the entire industry. It’s undeniable proof of your professional excellence.

✅ Harmonization of Responsible Practices
By joining CERTA, you formalize sustainable and responsible practices in social, economic, cultural, and environmental areas. Check out the code of conduct validated by the industry on the SPF Economy website.

✅ A Simple and Accessible Process
A clear questionnaire guides you step by step toward certification. ➡️ Learn more here: https://www.belgian-travel-confederation.be/en/certa/acces-certa.

✅ A "Future-Proof" Label
The CERTA label embodies a sector ready to tackle future challenges and meet growing consumer expectations. 🌍

📌 Want to learn more?
👉 Visit our website: https://www.belgian-travel-confederation.be/en/certa/about-us

Be part of the pioneers shaping a responsible future in the travel industry! 🌟✈️.

✅ A "Future-Proof" Label
The CERTA label embodies a sector ready to tackle future challenges and meet growing consumer expectations. 🌍

📌 Want to learn more?
👉 Visit our website: www.belgian-travel-confederation.be/fr/certa/a-propos.

Be part of the pioneers shaping a responsible future in the travel industry! 🌟✈️

02/12/2024

🌍✈️ BTC and the CERTA label: for quality and sustainable tourism!

In a rapidly changing sector facing current crises, The Belgian Travel Confederation is committed to the CERTA label to:
1️⃣ Guarantee high-quality, professional travel services for both leisure and business travelers.
2️⃣ Promote a code of conduct validated by the industry.
3️⃣ Harmonize responsible practices in social, economic, cultural, and environmental domains.
4️⃣ Advance sustainable development with strict criteria and the ambition to go further with CERTA GREEN.

🌟 Join us today and become CERTA-certified by 2025! https://www.belgian-travel-confederation.be/fr/certa/certification

12/11/2024

📢 14/11 - Dernier appel pour la formation !
Il ne reste plus que quelques jours pour vous inscrire à notre formation interactive « Prévenir et gérer les conflits dans le secteur du voyage » ! ✈️
Si vous souhaitez mieux comprendre comment gérer les conflits avec vos clients et fournisseurs, cette formation est faite pour vous ! Nous aborderons des techniques et stratégies concrètes pour anticiper et désamorcer les tensions, afin d'améliorer vos relations professionnelles. Incrivez-vous vite ici: https://www.belgian-travel-academy.be/fr/catalogue/2024-11-14-comment-prn-venir-et-gn-rer-les-conflits-avec-les-fournisseurs-et-les-clients

🚀 Formation le 14/11 : Prévenir et gérer les conflits dans le secteur du voyage !

Vous travaillez dans le secteur du voyage et souhaitez mieux comprendre comment gérer les conflits avec vos clients et fournisseurs ? Notre formation interactive est faite pour vous ! 🎓

👉 Découvrez les bases du Code de droit économique et de la loi sur les voyages à forfait, avec des exemples concrets pour mieux anticiper et gérer les situations difficiles.

💡 Au programme :
1️⃣ Comprendre les bases du droit des contrats : validité, exécution, résiliation.
2️⃣ Maîtriser les contrats avec les voyageurs : obligations, responsabilités, rôle intermédiaire/organisateur.
3️⃣ Gérer les contrats avec les fournisseurs : conditions générales, loi applicable, et cas de faillite.

📅 Quand ? Le jeudi 14 novembre en matinée à Namur, animée par la juriste Audrey Lackner.

Ne manquez pas cette opportunité de renforcer votre expertise juridique ! Inscrivez vous vite ! https://www.belgian-travel-academy.be/fr/catalogue/2024-11-14-comment-prn-venir-et-gn-rer-les-conflits-avec-les-fournisseurs-et-les-clients

07/11/2024

🚀 Formation le 14/11 : Prévenir et gérer les conflits dans le secteur du voyage !

Vous travaillez dans le secteur du voyage et souhaitez mieux comprendre comment gérer les conflits avec vos clients et fournisseurs ? Notre formation interactive est faite pour vous ! 🎓

👉 Découvrez les bases du Code de droit économique et de la loi sur les voyages à forfait, avec des exemples concrets pour mieux anticiper et gérer les situations difficiles.

💡 Au programme :
1️⃣ Comprendre les bases du droit des contrats : validité, exécution, résiliation.
2️⃣ Maîtriser les contrats avec les voyageurs : obligations, responsabilités, rôle intermédiaire/organisateur.
3️⃣ Gérer les contrats avec les fournisseurs : conditions générales, loi applicable, et cas de faillite.

📅 Quand ? Le jeudi 14 novembre en matinée à Namur, animée par la juriste Audrey Lackner.

Ne manquez pas cette opportunité de renforcer votre expertise juridique ! Inscrivez vous vite ! https://www.belgian-travel-academy.be/fr/catalogue/2024-11-14-comment-prn-venir-et-gn-rer-les-conflits-avec-les-fournisseurs-et-les-clients

10/10/2024

🎉 Congratulations to Travel & Smile 😄✈️ for obtaining the CERTA label! 🌟

A huge bravo to Kristel Theunis and her entire team for this great achievement. 👏 Thanks to their passion, experience, and deep knowledge of destinations, Travel & Smile, located in Antwerp, continues to stand out by offering unique and tailor-made trips. ✈️🌍

Each adventure is carefully crafted to ensure unforgettable experiences. 🚀💼

Once again, congratulations and best of luck for the future! 🌟💪

08/10/2024

🚀 The BTC team will be at Travday this Thursday, October 10th, in Edegem! 🎉
We’re excited to meet you, share our projects, and hear about yours. Come say hello, ask questions, and let’s discuss potential collaborations! 💬✨
📅 This Thursday, October 10th
📍 Travday, Edegem
Don’t miss this great opportunity to connect with our team in person. We’re looking forward to seeing you there!

01/10/2024

🌟 Another great announcement 🌟

After introducing Travelworld, it’s time to unveil our second newly CERTA certified agencies for 2024-2025! 🎉

👏 Reizen Van Renterghem, founded in 1937, is one of the oldest independent travel agencies in our country, located in Bruges. A huge thanks to Linda Christiaen and Annick Desmet, and the entire team, for their commitment and dedication to joining the CERTA initiative!

At BTC, we firmly believe that together we are stronger, and with this collaboration, we will go even further. 💪

Do you also want to be CERTA certified? Follow the link here 👉 https://www.belgian-travel-confederation.be/nl/certa/certificering

23/09/2024

🌍✈️ Opleiding AI in de Reissector 🤖✨
Werk je in de reissector? Wil je ontdekken hoe AI je werk kan vergemakkelijken en je prestaties kan verbeteren? 🧠💼
Mis onze exclusieve opleiding over artificiële intelligentie in de reissector niet! 🚀
📅 Wanneer? Op 3 oktober, van 10u tot 12u30, in Puurs-Sint-Amands.
📍 Waar? In Bistro 31, in een gezellige sfeer!
📢 Opgelet, er zijn nog enkele plaatsen beschikbaar! 🎟️🔥
Deze opleiding, gepresenteerd door Pieter Weymans, hoofdredacteur van Travel360°, zal de mogelijkheden van AI-toepassingen zoals chatGPT verkennen en demonstreren hoe deze kunnen bijdragen aan de optimalisatie van bedrijfsprocessen in het reiskantoor. ✨🤖
👉 Schrijf je snel in en ontdek de tools die een verschil maken in jouw dagelijkse praktijk!

https://www.belgian-travel-academy.be/nl/aanbod/2024-10-03-ai-in-de-reissector-wadoededermee

17/09/2024

🚀The Certification Committee met again after the holiday period to validate three agencies who obtained the CERTA 2024-2025 label 🏅.
Today we want to introduce you already to the first new certified company
Give a round of applause 👏 for Travelworld, one of the famous niche touroperator based in Oostende,
Thank you, Annelies Bossaert and Lieven Bossaert for your trust and the support of your team, for deciding to make a difference and believing in BTC's projects: together we are stronger AND we will go further 🍀 💪 !

Do you want to be Certa certified as well?
👉 Follow this link https://www.belgian-travel-confederation.be/nl/certa/certificering.

03/09/2024

❗ LAST REMINDER ❗ Register now before 9th of September to our first CERTA Convention & Discovery trip!

Join a small select group of tourism professionals to travel for 3 days and discover 3 magnificent cities in our neighbouring country, Germany, in a more sustainable way 🌍.

Thanks to our partners Eurostar, B-rail and DB (DeutscheBahn), we will be travelling by train 🚆 with stops en route to and from Hamburg. A program has been developed to give you the best impression of Cologne and Düsseldorf during these stops. By spending 2 nights in Hamburg, you will discover what this dynamic northern city has to offer.

⏲ Timing:
Departure from Brussels-Midi on Tuesday 15/10/24 at 8.25 am
Return to Brussels-Midi on Thursday 17/10/24 at 20:35

Good food 🍒 , a good atmosphere 🎉 and good company 🤗 will make this an unforgettable trip...

👉 Want to be part of this small select group and enjoy a ‘different kind of study trip’! For more information and sign up, click here
https://docs.google.com/forms/d/e/1FAIpQLScdq_72mPPRdlPNmLi4CQzArFumSu77XnAwySiKNRzQFPsl7w/viewform

PS: Places are limited, so hurry up...

The BTC and his partners, have the pleasure to invite you to join our 1st CERTA Convention & Discovery trip ! As an active labelled CERTA agency or in the pipeline to join our CERTA community soon, we want to take the opportunity to travel together with a selected group of professionals on a 3 day.....

23/07/2024

👨‍🎓 Boost deze zomer je vaardigheden met de e-learnings van de Belgian Travel Academy.

Als beroepsvereniging bieden we een breed scala aan sectorrelevante opleidingen om reisprofessionals te ondersteunen en hen up-to-date te houden met de nieuwste regelgeving en wetgeving. Daarnaast organiseren we trainingen in belangrijke domeinen zoals sales en leiderschap, zodat je jouw bedrijf optimaal kunt sturen.

De zomer is traditioneel een rustigere periode, en daarom de perfecte tijd om jouw basiscompetenties bij te schaven.

De Belgian Travel Academy heeft een aantal zeer interessante e-learnings ontwikkeld voor reisprofessionals. Deze 8 modules behandelen verschillende thema’s die essentieel zijn voor elke reisprofessional:

1. Reiswetgeving
2. Marketing in toerisme
3. Sales technieken
4. Customer Experience
5. Prijszetting in de reissector
6. Duurzaamheid
7. Passagiersrechten luchtvaart
8. Basisprincipes BTW in de reissector

Ontvang een certificaat voor elke afgeronde module, wat een meerwaarde is voor jezelf als voor jouw reisbedrijf.

Schrijf in via https://www.belgian-travel-academy.be/nl/

Neem voor meer informatie contact op via [email protected].

23/07/2024

How to obtain your CERTA?🤔

To obtain the CERTA certification, it is mandatory to complete 5 e-learnings, chosen by the subject and the person taking them, if your company has fewer than 5 full-time employees. These trainings must be completed within 6 months following the approval of the label by the certification committee.

📌 The CERTA has 17 criteria to be met. An afternoon is enough to finalize the process. The e-learnings to be followed take between 1 and 2.5 hours. If you distribute the task within your company, it is feasible by the end of the month, right?
🌿 For the CERTA GREEN, give yourself a year to obtain it, it takes longer. We will help you with it.

💡 A contact to guide you: [email protected]. Do not hesitate to ask for help.

Next certification committee on September 5, 2024.

*Each training is given by an expert in their field.*

18/07/2024

🌟 This summer, seize the perfect opportunity to strategize your professional development by
- planning YOUR program on e-learnings (see our newsletter last week) AND
- discussing with your manager about our ON DEMAND training sessions 📚

We offer a wide range of courses tailored to meet your specific needs, covering various aspects of the travel industry—from destination management and marketing strategy to the latest technological innovations.

CALL to MANAGERS: Start planning now to secure the training slots of your teams. Our programs are designed to equip you/them with the necessary skills to thrive in a rapidly evolving market. 📆
Take the time to map out a real training schedule, browse through our on-demand catalog 📚, and suggest new courses that interest you. 💡

In French https://buff.ly/46kJwrr 📊💼
In Dutch https://buff.ly/45Yb0V5 📊💼

Belgian Travel Academy

16/07/2024

On June 20th, we were invited to an afternoon of exchange on the theme of "business travel by train" organized by AKT Wallonia. 🚆

Namur-based agency CERTA Railtrip.Travel attended and had the opportunity to showcase its expertise in front of major companies facing transport vs sustainability mandatory EU reporting (i.e.CSRD EU directive) challenges.

The presentation covered TRAVELSMART, a tool of ranking for optimal transport selection, as well as the HOTNAT and AGC procedures available when connections are missed (and reimbursement possible). Various tools are already available for companies, such as carbon footprint assessments and the TRAVEL SCAN from the Climate Neutral Group. 🌍

Does all of this sound unfamiliar? You are the ones your clients are going to question, so get informed.

The presentation can be found here. 📑

Are you willing to make the difference? 👉 sign the Business Travel Pioneers charter, and join the BE community dedicated to advising clients on the best transport options based on their needs. 📈

Railtrip.travel est une agence de voyages et propose de voyager autrement en toute sérénité

12/07/2024

The Certification Committee met again to validate an agency that obtained the CERTA 2024-2025 label. 🎖️

This time, this is ID-Travel! 🎉 😉

Thank you, Franco Di Felice, for deciding to make a difference and believing in BTC's projects: together we are stronger AND we will go further! 🌿🎖️💪☘️

11/07/2024

💪🏼💪🏼

Voyages Copine

C’est officiel ‼️ Voyages Copine a obtenu récemment le Label Certa 2024 de Belgian Travel Academy.🏆 Et cela grâce à un beau travail d’équipe.🤩 Bravo aux équipes de Voyages Copine et de la Boutique du Voyage dont la certification suivra prochainement.👏

Que signifie ce label pour vous, voyageurs ? 𝐈𝐥 𝐯𝐨𝐮𝐬 𝐠𝐚𝐫𝐚𝐧𝐭𝐢𝐭 𝐪𝐮𝐞 𝐧𝐨𝐮𝐬 𝐬𝐨𝐦𝐦𝐞𝐬 𝐮𝐧𝐞 𝐚𝐠𝐞𝐧𝐜𝐞 𝐚𝐬𝐬𝐮𝐫𝐞́𝐞 𝐜𝐨𝐧𝐭𝐫𝐞 𝐥'𝐢𝐧𝐬𝐨𝐥𝐯𝐚𝐛𝐢𝐥𝐢𝐭𝐞́ 𝐞𝐭 𝐥𝐚 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐚𝐛𝐢𝐥𝐢𝐭𝐞́ 𝐜𝐢𝐯𝐢𝐥𝐞. 𝐍𝐨𝐮𝐬 𝐫𝐞𝐬𝐩𝐞𝐜𝐭𝐨𝐧𝐬 𝐥𝐞𝐬 𝐜𝐨𝐧𝐝𝐢𝐭𝐢𝐨𝐧𝐬 𝐠𝐞́𝐧𝐞́𝐫𝐚𝐥𝐞𝐬 𝐝𝐞 𝐥𝐚 𝐂𝐨𝐦𝐦𝐢𝐬𝐬𝐢𝐨𝐧 𝐋𝐢𝐭𝐢𝐠𝐞 𝐕𝐨𝐲𝐚𝐠𝐞, 𝐫𝐞́𝐝𝐢𝐠𝐞́𝐞𝐬 𝐩𝐚𝐫 𝐥𝐞𝐬 𝐚𝐜𝐭𝐞𝐮𝐫𝐬 𝐝𝐮 𝐬𝐞𝐜𝐭𝐞𝐮𝐫 𝐞𝐭 𝐥𝐞𝐬 𝐫𝐞𝐩𝐫𝐞́𝐬𝐞𝐧𝐭𝐚𝐧𝐭𝐬 𝐝𝐞 Testachats.

Cela traduit donc l’assurance de notre engagement envers la qualité, le professionnalisme et le respect des règles légales belges et européennes. 👍

Confiez l’organisation de votre voyage à nos agents formés en continu et profitez d’un service de qualité sécurisant !🌍

🌐 www.voyages-copine.be

11/07/2024

We have great news to share! 🎉 The video of the Certa Official Ceremony, which took place on June 17th, is now online on our YouTube channel! Thanks to our talented photographer and videographer, you can relive this memorable evening and keep a precious memory of this event.

Also, check out the amazing photos you can already find here - https://buff.ly/3VLcq0K 📸.

Don't miss our special video - https://buff.ly/3VTxSka 🎥.

A huge thank you to everyone who participated and contributed to making this event a true success! 🌟

We are extremely happy to have access to reliable market data, highlighting relevant behaviors and intentions. Very valuable source of information to validate our network strategy in line with accurate market trends