08/02/2024
No Need To Pay Service Fees – Book Directly With The Owner
When our luxury home, Turtle View, was completed in 2013, I signed up for a subscription with one of the big name vacation rental sites. I paid an annual fee for the advertising it provided. This site offered the guest the convenience of seeing a variety of choices, and communication between the guest and owner prior to booking was encouraged. Booking my home on this site was free to my guests.
In 2016 a well-known travel company bought this site, and now it is hard to avoid a service fee without booking directly with a vacation home owner. These fees can be significant. Even with the owner paying the listing site a subscription fee, the site now charges the guest a minimum service fee of 4% – 15% of the rental. “Service Fee” sounds somewhat better than “Booking Commission,” but it is simply a fee the site charges the guest for using its services.
There is nothing wrong with a vacation rental site charging a fee for its service, though it tends to irk me that they are getting paid on both ends of the transaction for nothing more than advertising. What is really upsetting, however, is that they make it impossible for me to communicate directly with my guests, outside of their portal, prior to booking. They block phone numbers and website addresses from portal emails. So, there is no way for me to call a potential guest ahead of their booking my home.
For these reasons, owners are banning together to get the word out about how to book directly the next time you want to rent a vacation rental property. I wanted to bring awareness to my past and future guests of the choice you have when renting a vacation rental property.
Free Vacation Rental Sites
As the big sites have tacked on fees, some smaller sites have arisen to compete by charging no service fees. They make their money strictly from homeowner subscription fees and advertising. If you want the convenience of seeing many choices while avoiding service fees, look for these sites. Here is a site that I list on, besides my own website, that does not charge a service or booking fee.
https://www.houfy.com/vacationrentals
Book Direct
Many homeowners are creating their own websites so you may book directly with them. You are reading this article on just such a website: https://www.turtleviewexuma.com . If you book direct, you communicate directly with the owner and will avoid booking fees. But how do you find such a site?
Look at your destination on Google Maps. Some rental homes, including this one, will show up. You can see where it is and whether it has a personal website.
Search on Facebook for the name and location of your destination to see if some of your favorite properties have a website or a page. From there you may contact the owner/manager directly. You can find our page, for example, by doing a quick Google search.
Use a big name vacation rental site to narrow down your choices and see if your desired home has a name. If so, plug the name and your destination into your favorite search engine. Many savvy owners name their property for this reason.
Please do your own due diligence. Read the reviews for the home in multiple web locations. Talk to the owner by phone and ask lots of questions. Then make your choice on how you would like to proceed with your booking.
Do Service Fees Provide You Extra Value?
Vacation rental companies advertise that they will guarantee your stay and give you 24/7 support during your stay. But, they don’t own any inventory they can substitute. Furthermore, how will the big travel sites help you during your stay? Isn’t it better to establish a relationship with the owner? Most owners either live closely to their vacation rental, or have a reliable source ready to help if needed. I take pride in making sure my guests have the best stay possible.
Whether a property is reserved through one of the booking sites or directly, makes no financial difference to most owners who use both. As a guest, consider the pros and cons of each method. The choice is yours. Either way, I am at your service when you stay at Turtle View in Exuma.
For more information about Turtle View, our luxury vacation rental on Tar Bay Beach in Georgetown, Exuma, The Bahamas, go to any other page of this website. We would LOVE you to follow us on Instagram.