Our Cash on Delivery Policies:
You place an order on the website and enter your address during checkout. Since we provide cash on delivery only for perishable goods and it is applicable only for Dhaka Metropolitan city. After you place an order, a customer service representative will call you within 24 hours to confirm your orders and also will also send you an email. Alternatively, you can also c
onfirm the order yourself by calling us at 01762-317-383 .Your order will now be proceed and you will receive the tracking number. A representative of Lovely Care Life Style(LCLS) will make sure you will get your product. Presently we are delivering to our fix location and they are divided into 6 zone. Dhanmondi ,Lalmatia, Mohamadpur
Gulshan 1 & 2, Badridhara DOHS
Banani, Old DOHS, New DOHS
Uttara
Mirpur ,Cantonment
Shantinogor , Moghbazar , Rampura
SA Paribahan or Sundarban Courier Service is our nationwide delivery partner and the ordered products are designated to reach the shipping address within 3-5 working days.For international delivery, DHL and FEDEX are the authorized delivery partner for orders outside Bangladesh. It needs to be noted that, customer bears delivery charges as given by the respective delivery partners of our site. Delivery cost:(Inside Bangladesh)
• 1-2 Kg = 80 tk
• 3-5 Kg = 120 tk
• 6-7 Kg = 160 tk
• 8-10 Kg = 200 tk
Delivery Time: 3to5 working days from your purchase. Privacy Policy:
We are committed to protecting the privacy of all visitors to Lovely Care Life Style(LCLS). Please read the following privacy policy which explains how we use and protect the information that you provide us with. By visiting, ordering the products or services on the page or the Website of Lovely Care Life Style(LCLS), you consent to the collection, use and transfer of your information under the terms of this policy.
1. INFORMATION THAT WE COLLECT FROM YOU
When you visit the page or the Website of Lovely Care Life Style(LCLS) and order on the Website or on the message box of page, you may be asked to provide information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of the Website and information about you from the messages you post to the Website and the e-mails or letters you send to us.
2. USE OF YOUR INFORMATION
Your information will enable us to provide you with access to the relevant parts of the Website, and to supply the products or the services you have requested. It will also enable us to bill you and to contact you where necessary concerning our services. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. We may use your information to contact you for your views on our services, and to notify you occasionally about important changes or developments to the Website or our services. If you have consented, we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing, and we may contact you by telephone / SMS as well as by e-mail. If you change your mind about being contacted in the future, please let us know.
3. DISCLOSURE OF YOUR INFORMATION
The information you provide to us will be held on our computers in the Bangladesh, and may be accessed by or given to our staff working in all over the world. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. We will not otherwise share, sell or distribute any of the information you give us without your consent.
4. SECURITY AND DATA RETENTION
We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.
5. ACCESSING AND UPDATING
You have the right to see the information we hold about you and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us.
6. CHANGES TO OUR PRIVACY POLICY
Any changes to our Privacy Policy will be posted to the Page or Website of Lovely Care Life Style(LCLS) and, where appropriate, through e-mail notification.
7. CONTACT
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to [include full name, postal and e-mail address and mobilephone or telephone number, as well as the name of a contact person. Terms & Condition:
You (customer) accepts following Terms and Condition of Lovely Care Life Style(LCLS) when place an order and complete payment to receive home delivery service in Bangladesh:
1. All the products and the price shown on the the Page or Website of Lovely Care Life Style(LCLS) is regularly updated.
2. Lovely Care Life Style(LCLS) will not be responsible for any swap, change, exchange of any product after the recipient has signed and receive the products or services.
3. It is customer's responsibility to provide correct address and contact details of the recipient. Lovely Care Life Style(LCLS) is not responsible for delay in delivery due to wrong information in the order.
4. Lovely Care Life Style(LCLS) do not control the delivery date and time of a product or service that goes to overseas via EMS post. Our service for overseas shipping ends with providing shipping reference to you.
5. We collect information that you provide when you place an order, register with us, send us an e-mail or call us. This information may include the following: Your name, Your mailing address, Your e-mail address, Your phone number. It may also include information you submit about other people; for example, the name and address (e-mail and postal) of a gift recipient. We only use information to deliver your requested products or services. We do not share your information with third parties.
6. Lovely Care Life Style(LCLS) is the delivery service provider and we do not produce any of the products that we supply. Any health issue caused by any product is not Lovely Care Life Style(LCLS) 's responsibility. We will disclose the full details of supplier or producer to our customers or the recipient if it is requested to log a dispute with appropriate authority. Customer or recipient has to notify us of any issue with any item or delivery service within 12 hours after delivery to qualify for any refund policy.
2. If a product quality is in question, we will contact the product supplier and organize replacement.
3. We are not responsible for preserving perishable products (cake, flower, food items) after delivery. Perishable items will be not subject to any refund if hasn't been preserved properly after delivery.
4. If not all the items in a delivery is qualified for refund, you will receive refund for that item only, not the whole order.
5. Refund will be send to the credit card or the bank account that you have paid from. Refund amount will not be given / delivered to the recipient.
6. You (customer) are placing an order after choosing it as your preferred producr to the recipient. Lovely Care Life Style(LCLS) is not responsible for recipient's choice. Delivered item will not be subject to refund if conflicts with recipient choice.
7. Lovely Care Life Style(LCLS) delivery service will not be subject to refund if the recipient refuses to accept the product as gift.
8. You have the option at checkout to select time window in a day to select as your delivery time. Lovely Care Life Style(LCLS) holds the right to alter delivery time depending on current situation, such as flood, traffic etc. Your order will not be subject to refund if it is delivered within your selected delivery date. Your order can be subject to refund if we fail or unable to deliver on the delivery date that you have selected during order.
9. Products such as flower bouquet, cake design can vary from advertised design on our site due to different season in Bangladesh, different or new chef in a bakery etc. Such products will not be subject to refund as long it is almost similar to the advertised product.
10. You will receive full refund if we refuse/cancel an order that you have paid for.
11. You will receive full refund if we are unable to deliver your order on your selected date.
12. Terms and Condition and Lovely Care Life Style(LCLS)'s policy is subject to change without prior notice.
