12/29/2022
December 29, 2022: Cancellation of Saskatoon and Regina flights
We regret to inform Sunwing customers in Saskatoon and Regina that, due to extenuating circumstances, we are unfortunately cancelling our operations from both airports. The cancellations will take immediate effect and apply to travel from both airports up to and including Friday, February 3, 2023.
Sunwing had initially planned to supplement seasonal demand for travel from Saskatoon and Regina with the assistance of temporary foreign pilots for the winter months. When foreign pilot deployment was not agreed to, we brought in subservices to sustain our operations, however the conditions and schedule have proven too significant for our subserviced aircraft partners. We have attempted to reposition Sunwing aircraft to support but have been unable to do so as a result of flight delays and cancellations brought on by recent weather disruptions, and heavy demand over the peak holiday period.
We recognize that, despite our best efforts, we have failed to deliver on our customers’ expectations, and we deeply apologize for not meeting the standards of service our Saskatoon and Regina customers rightfully expect.
Please note that impacted customers with cancelled southbound departures will receive a full refund to their original form of payment. No action is required from customers and refunds will be processed within 30 days.
For our Saskatoon and Regina customers who are currently in destination, our team is proactively working to repatriate all customers with cancelled return flights, and more information on rescheduled flights will be communicated shortly.
Once again, we sincerely apologize for the inconvenience and disruption to our Saskatchewan customers’ travel plans and are doing everything possible to repatriate those in destination in the coming days.
-Fareconnect