08/21/2014
Remember, WE CARE!!!
I just saw a comment from a honeymoon couple on a hotel review saying how they were a wee bit upset that the hotel didn't acknowledge that it was their honeymoon with anything special. After reading a bit further, I realized that they had booked online with one of the number of online services.
That, unfortunately, is the problem! Online services don't really care what your celebration might be! If you want those personal touches, please remember that a travel agent cares that you would like to be pampered on your honeymoon, recognized for 25 years of marriage or are celebrating that big milestone birthday! We can make those arrangements with your hotel and make you feel just a bit more special!
Oh, and one other situation I actually was able to help with. Two ladies were once stuck in Cancun due to weather back in Toronto. Their flight was cancelled and when they called the "online" number, they were told nothing was available and "good luck..."! I got the panicked call and proceeded to book them a reasonably priced flight home. Fortunately they received a call from their original airline and they got a flight home at no further cost and I was able to cancel the flight I booked for them (WestJet allows totally refundable flight cancellations within 24 hours of booking!) She was grateful and asked how much she owed me. I told her the only thing she owed me was to book with a travel agent - any agent - for future travels. Due to a government regulation, the online prices you see are also ALWAYS available to travel agents. And we actually CARE that our clients get home without added stress!
Have a great day!
Judi