ACI World

ACI World ACI World’s mission is to advance the collective interests of airports and the communities they serve

✈️  Airports move 9.4 billion passengers annually, driving global connectivity and economic growth. With rising infrastr...
01/16/2025

✈️ Airports move 9.4 billion passengers annually, driving global connectivity and economic growth. With rising infrastructure demands and the energy transition ahead, innovative ownership and management solutions are crucial.

In this blog series, Slava Cheglatonyev, PhD, MSc, Director, Economic Policy and Sustainability at ACI World, discusses airport ownership models that ensure growth and resilience.

Read more: https://bit.ly/4jkLC2b

🤖Generative AI is transforming airport operations. How can we address its impact on efficiency, sustainability, and regu...
01/15/2025

🤖Generative AI is transforming airport operations. How can we address its impact on efficiency, sustainability, and regulatory challenges?

At , our Director General, Justin Erbacci, will join the panel "Synergizing Regulation and Technology for Enhanced Airport and Aviation Efficiency" to explore these critical topics.

📍 Abu Dhabi, United Arab Emirates | 10–12 February 2025 🗓️

Be part of the conversation: https://www.icaogiss2025.com/registration.html #

ICAO - International Civil Aviation Organization

✨ Behind every great milestone is a story of hard work and commitment. Congratulations to Chhatrapati Shivaji Maharaj In...
01/14/2025

✨ Behind every great milestone is a story of hard work and commitment.

Congratulations to Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai and King Khalid International Airport in Riyadh for advancing the next level in the Airport Customer Experience Accreditation program.

It is the only accreditation program in the airport industry to provide a 360˚ view of customer experience management.

Learn more about CX Accreditation: https://aci.aero/programs-and-services/asq/airport-customer-experience-accreditation/

🆕 Upcoming Webinar: New Trends and Impact on the Airport BusinessJoin us for this second webinar, where panelists will e...
01/13/2025

🆕 Upcoming Webinar: New Trends and Impact on the Airport Business

Join us for this second webinar, where panelists will explore how insights from the ASQ 2024 Global Traveller Survey will shape airport operations and the traveller experience in 2025 and beyond.

📅 Date & Time: Jan 22, 2025 08:00 ET
🔗 Register now: https://bit.ly/4204Ofz

Featured speakers
• Adam Ekman Pedersen, Airport Commerce & Customer Experience Advisor, NACO
• Suresh Kumar, Chief Operating Officer, Plaza Premium Group
• Dimitri Coll, Senior Vice President, Airport Experience and Training, ACI World

Moderated by:
• Shanti John, Business Development Director, IDEMIA

🙌 Special thanks to our sponsors:

• Platinum Sponsor: IDEMIA
• Premium Sponsors: Plaza Premium Group, NACO

Explore the complete ASQ 2024 Global Traveller Survey insights: https://bit.ly/40Wdsex

01/11/2025

🌟 Did you hear? Gerald R. Ford International Airport took home an impressive set of awards at the ASQ Awards Gala Dinner:

🏆 Best Airport by Size and Region: 2 to 5 Million Passengers Per Year
👏 Airport with the Most Dedicated Staff
✈️ Easiest Airport Journey
🎶 Most Enjoyable Airport
✨ Cleanest Airport

ACI World delivers the ASQ Awards in partnership with Amadeus for airports, one of the world's most important technology company that provides software solutions for the global travel and tourism industry.

👉 Explore the full list of winners: https://aci.aero/programs-and-services/asq/asq-awards-and-recognition/

Airports Council International - North America

🌍 Last call - Webinar: Guiding Airports on Their Decarbonization Journey: A Deep DiveThis session will provide an in-dep...
01/09/2025

🌍 Last call - Webinar: Guiding Airports on Their Decarbonization Journey: A Deep Dive

This session will provide an in-depth exploration of the key strategies for achieving net zero carbon emissions in airport operations.

🕘 Date & Time: 16 January at 09:00 -10:00 ET
📌 Register now: https://us06web.zoom.us/webinar/register/WN_ysWe9Vz3S4yyGHX9n4cNrw #/registration

🎤 Featured speakers
• Brendan Reed, Senior Director of Operational Planning & Readiness, San Diego International Airport
• Naomi Gitau, Manager Environment, Kenya Airports Authority
• Vivekanandhan Sindhamani, Head of Sustainable Aviation and Resilience, NACO, Netherlands Airport Consultants

🎙️ Moderated by:
• Wendy Avis, Director, Climate and Environment, Vancouver International Airport

🎙️ Introduced by:
• Casey Ferriter, ESG Project Manager, Environmental Protection and Sustainability, ACI World

🔴 SITA has renewed and strengthened its long-standing support for the leading training and leadership program for airpor...
01/09/2025

🔴 SITA has renewed and strengthened its long-standing support for the leading training and leadership program for airport executives, the ACI-ICAO Airport Management Professional Accreditation Program (AMPAP).

Media release: https://bit.ly/3C2e2gM

🎙️ Justin Erbacci, Director General of ACI World said: “SITA’s continued support of the sector’s leading training and leadership program underscores the ongoing importance of AMPAP to the global airport community and the critical role of technology in improving airport operations and streamlining the passenger journey. "

ICAO - International Civil Aviation Organization
AMPAP - ACI ICAO Airport Management Professional Accreditation Programme

💡 Start the year with knowledge and growth.The ACI World 2025 Training Calendar 📅 is designed to enhance your skills—and...
01/06/2025

💡 Start the year with knowledge and growth.

The ACI World 2025 Training Calendar 📅 is designed to enhance your skills—and those of your team—in the airport industry. From and to and , discover a wide range of opportunities for professional growth.

📖 Find your next course: https://aci.aero/programs-and-services/global-training/calendar/

01/01/2025

🌍✨ Happy New Year from ACI World! ✨🌍

Here's to a year of continued airport excellence and building a sustainable aviation system together!

🌟 We are airports! 🌟

12/30/2024

🏆 Copenhagen Airport (CPH) Recognized at the ASQ Awards Gala Dinner!

Copenhagen Airports A/S has been awarded Best Airport by Size and Region: 25 to 40 Million Passengers Per Year, celebrating its exceptional dedication to passenger satisfaction.

✈️ How would they describe the passenger experience at Copenhagen Airport in three words? Watch the full interview below to find out!

ACI World delivers the ASQ Awards in partnership with Amadeus (Amadeus for airports), one of the world's most important technology company that provides software solutions for the global travel and tourism industry.

👉 Explore the full list of winners: https://bit.ly/3YAVpFZ

ACI Europe News & Events

✈️  100+ Airports Accredited: A Milestone for Customer Experience!Earlier this year, Mae Fah Luang Chiang Rai Internatio...
12/27/2024

✈️ 100+ Airports Accredited: A Milestone for Customer Experience!

Earlier this year, Mae Fah Luang Chiang Rai International Airport in Thailand became the 100th airport to achieve ACI’s Customer Experience Accreditation!

🗣️ We sat down with Airports of Thailand President Dr. Kerati Kijmanawat. to discuss the value of CX Accreditation for the airport operator, community, and public.

✍️ Interviewed by Krystyna Pokholchuk, Manager, Customer Experience Accreditation and Administration.

📖 Read the full interview: https://bit.ly/4hvC2Zo

Airports of Thailand Public Company Limited

12/25/2024

🎄 Happy Holidays from ACI World! 🎁

ACI-Africa
ACI Asia-Pacific & Middle Eastws & Events
ACI Europe News & Events
ACI LAC
Airports Council International - North America

12/24/2024

🏆 This week’s spotlight: Malta International Airport!

Recognized for its outstanding commitment to passengers, Malta International Airport earned Best Airports by Size and Region (5 to 15 Million Passengers Per Year) at the ASQ Awards Gala Dinner.

ACI World delivers the ASQ Awards in partnership with Amadeus (Amadeus for airports), one of the world's most important technology company that provides software solutions for the global travel and tourism industry.

👉 Explore the full list of winners: https://lnkd.in/dh_jEP6a

ACI Europe News & Events

🎉 Since 2022, airports around the world have been achieving milestones through ACI’s Accessibility Enhancement Accredita...
12/23/2024

🎉 Since 2022, airports around the world have been achieving milestones through ACI’s Accessibility Enhancement Accreditation program.

This initiative helps airports measure, evaluate, and improve their accessibility management and culture.

🏅 Accredited Airports (since 2022):

✈️ Airports Council International - ACI Asia-Pacific & Middle East

• Bahrain International Airport
• Mactan-Cebu International Airport
• Zayed International Airport (Abu Dhabi Airports)
• Hamad International Airport
• Hong Kong International Airport 香港國際機場
• Dubai International Airport (Dubai Airports)

✈️ ACI EUROPE

• Rome Airports (including Aeroporto di Roma-Ciampino and Aeroporto di Roma-Fiumicino)
• London Gatwick
• İGA İstanbul Airport
• Flughafen Wien - Vienna Airport

✈️ ACI LAC

• Aeropuertos GAP (including Aeropuerto Internacional de Aguascalientes, Aeropuerto Internacional de Guadalajara, Aeropuerto Internacional de Guanajuato, Aeropuerto Internacional de Los Cabos, Aeropuerto Internacional de Morelia, Aeropuerto Internacional de Tijuana)
• Aeropuerto Internacional El Dorado
• Miami International Airport - MIA
• Mariscal Sucre International Airport (Aeropuerto Internac\ional de Quito)
• Aeropuerto Internacional de Carrasco (Aeropuertos Uruguay)
• Aeropuerto Internacional de Ezeiza (Aeropuertos Argentina)
• Aeropuerto Internacional de Mendoza

✈️ Airports Council International - North America

• The Port Authority of New York & New Jersey (including John F. Kennedy International Airport - JFK, LaGuardia Airport, Newark Liberty International Airport Marriott)
• Albany International Airport
• YYC Calgary International Airport
• Edmonton International Airport
• Msp airport
• Seattle-Tacoma International Airport (Port of Seattle)
•Toronto Pearson
• Vancouver International Airport
• ADM Aéroports de Montréal
• Winnipeg Richardson International Airport

We are proud to recognize these accredited airports and look forward to seeing those still in the process to get accredited soon. As we look ahead, we eagerly anticipate welcoming even more airports in 2025 and beyond!

Learn more about the program: https://bit.ly/3oUC2vs

12/20/2024

🏆 Crowned ASQ Awards Best Airport at Arrivals Globally, Kempegowda International Airport Bengaluru continues to set new standards in passenger satisfaction and operational excellence.

✨ "What three words would you use to describe the airport experience at Bangalore Airport?" Watch the full interview to find out!

🌍 ACI World delivers the ASQ Awards in partnership with Amadeus (Amadeus for airports), a leading global technology company providing innovative solutions for the travel and tourism industry.

👉 Explore the full list of winners: https://lnkd.in/dh_jEP6a

Amadeus

Media Release:  ACI World Responds to IATA's White Paper on Slot Regulation and Airport Capacity"Meeting future capacity...
12/19/2024

Media Release: ACI World Responds to IATA's White Paper on Slot Regulation and Airport Capacity

"Meeting future capacity demands requires collaboration," said Darryl Dowd, Vice President, Safety, Security and Operations at ACI World. "Airports and airlines must work together to ensure fair and efficient slot allocation and usage, improved operations, and the necessary investments in infrastructure to support growth. ACI remains committed to fostering cooperation among stakeholders to deliver solutions that benefit passengers, economies, and the aviation ecosystem as a whole.”

Read ACI World's response in detail: https://bit.ly/41G2s5e

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