03/15/2020
Dear Valued Guests,
We understand and acknowledge the growing concern surrounding coronavirus (COVID-19) across the country and in our community. Our hearts and thoughts go out to all those that have been impacted by this global pandemic.
We at BC Whale Tours are taking steps to ensure the health and safety of all of our guests. We will continue to refer to the Centers for Disease Control and Prevention, the World Health Organization and other public health agencies to ensure that our guests are safe when taking part in our tours.
Based on current guidance, we will continue to operate and are committed to providing you with a fun and safe whale watching experience!
Outlined below are steps our company is taking in response to COVID-19:
VESSELS:
We are increasing the frequency of disinfecting/cleaning our vessels before and after all trips, including our on-board washrooms, hand railings, doors etc.
We are increasing the frequency of disinfecting/cleaning the survival suits worn by guests.
Our vessels are the largest zodiacs in the Victoria Inner Harbour and thus offer the most space per guest, decreasing the risk presented by close proximity.
Our vessels hold a maximum of 12 passengers meaning our guests will never be subjected to a crowded boat.
Most of our zodiacs are fully open and we will continue to encourage our guests to utilize our outdoor seating to limit the risk of exposure.
OFFICE:
Our office is a walk-up kiosk rather than a building that guests have to enter, naturally decreasing the risk of exposure.
Our office staff are increasing the frequency of disinfecting surfaces that guests do come into contact with such as our POS machine.
Our sales staff will be asking our guests to please not travel on our vessels should they have flu or cold-like symptoms and will subsequently be more flexible with our cancellation policy should these symptoms arise last minute.
We will continue to monitor the situation closely and will make any necessary changes as information arises. We are committed to creating a safe environment in which our guests can enjoy sightings of all the amazing animals the Salish Sea has to offer.
We wish all of our guests well and look forward to getting you out on the open ocean with us!
Sincerely,
BC Whale Tours CEO & Crew