Fostering innovation & digital transformation for airlines, airports & travel. Obsessed with the customer and making things happen in the digital age.
More than 50% of the top 10 companies with highest market value are tech companies. None of them is from travel or aviation. The smart phone and the internet have changed the world. Consumers get used to standards of Amazon, Facebook, Google, Apple. And yesterday’s WOW quickly becomes today’s ordinary. Customers are also the people working in our organisations
Fundamental change is needed to succeed in this digital era. Another reorganisation following the same principles of the past is not enough any more. Introduction of new technology without changing the underlying processes has proven to not work. It is like painting a house for which the fundamental structure is rotten.
True transformation is needed. Change needs to become part of the DNA of your organisation’s culture to understand why, foresee continuously changing customer needs and to not fear but enjoy doing completely new things. Making transformation happen also requires a thorough understanding of the old world, a vision of the new world and what technology is out there to make it happen.
Welcome to the other kind of consultancy - unconventional, authentic, efficient, result oriented, independent. XXL Solutions helps to lead smart change in the digital era. Our vision is to turn the challenges of the current dynamic environment into opportunities. Bring innovation to aviation and travel and create game changing experiences for travellers, leading to sustainable success.
Our mission is to help aviation and travel to transform holistically in the areas of customer, staff and processes, technology and innovation. We aim to help to get the basics right first and to use state of the art technology to facilitate smart change on an ongoing basis.
XXL Solutions is a boutique consultancy specialising on the areas of customer management, loyalty, technology and innovation. We offer bespoke solutions for our customers with a small and very efficient team.
Our experience spans a wide range of areas, including commercial strategy, digital transformation and change management, modern revenue management and pricing, customer experience management, retailing, ancillaries and product development, modern network planning methodologies, sales transformation, marketing and distribution and new technologies as enabler for an agile commercial strategy. Other activities include customised market and trend watch, research in the areas of loyalty and innovation, conference organisation. Mentoring and Coaching.
We are a start up advisor. We also organise and / or curate think tanks - among others the renowned think future - Hamburg Aviation Conference - and (strategic) hackathons as well as a virtual innovation club.
Our specialties? Motivating teams and helping them to embrace change. Designing and implementing business process change and innovation programs. Helping organisations with fast turnarounds and sustainable strategies to succeed in the current dynamic environment and to turn the challenges of the digital age into opportunities.
We work WITH our customers to develop truly differentiation solutions, and to accompany them from strategy to implementation. We help our customers from all industries to think differently and to turn changing staff and customer expectations and new technology into business opportunities.
We are based in the heart of Europe, but we are truly international and multi-cultural, with extra expertise in Europe, Russia, Eastern Europe, Asia and Latin America. We speak fluently German, English, French, Italian, Spanish and basic Russian and Dutch.
