Mystery Dining by HGEM

Mystery Dining by HGEM Do you enjoy eating out?

👉Become a Mystery Diner
👉Provide feedback
👉We'll pick up the bill

Mystery Dining by HGEM is a mystery shopping programme specifically for the hospitality industry. We work with almost 100 restaurant, hotel and leisure brands across the globe, from chains to independents. Our mystery guests help the hospitality industry to measure, monitor and improve their customer experiences. As a mystery guest, you will eat out, complete a report about your experience and we

will reimburse you in return! Head to our website for more info about where we operate and how to apply.

Wing lovers, gather round!😍We’ve got visits available in multiple locations including Edinburgh, Lakeside, and Southampt...
11/02/2025

Wing lovers, gather round!😍

We’ve got visits available in multiple locations including Edinburgh, Lakeside, and Southampton - why not treat yourself to a dose of Wingstop goodness? 🔥

🍗 Eat in visit for 1 - 2 adults
🍗 £15 maximum
🍗 Order a chicken option, a side, and a 'Freestyle' drink or milkshake

Winging it has never tasted so good! 😎

Check out more details about visit locations and briefs on your portal or on the HGEM Go app 📱

☕️ Your Perfect Coffee Break Awaits! ✨Start your day or recharge your afternoon with the magic of a freshly brewed cup—o...
10/02/2025

☕️ Your Perfect Coffee Break Awaits! ✨

Start your day or recharge your afternoon with the magic of a freshly brewed cup—our treat! 😁

Here’s the scoop:

🫘 Multiple Locations – Train stations, airports, services & more!
🫘 1 Adult
🫘 Up to €10 Reimbursement
🫘 Earn up to 30 Reward Points
🫘 Visit this Week!

Ready to stir up some fun? Let’s make your coffee break the highlight of your day! ☕️🎉

✨ Shining a spotlight on our incredible client Kiss The Hippo! ✨Bringing you expertly roasted coffee, rich flavours, and...
10/02/2025

✨ Shining a spotlight on our incredible client Kiss The Hippo! ✨

Bringing you expertly roasted coffee, rich flavours, and sustainable brews that make every cup special ☕🌱❤️

Find your perfect roast and elevate your coffee experience today! 🗺📱

Going through any service stations this weekend? 🚗Why not grab one of our Pret visits! ☕🥪 Various locations including tr...
07/02/2025

Going through any service stations this weekend? 🚗

Why not grab one of our Pret visits! ☕

🥪 Various locations including train stations, airports and services (+ more)
🥪 Visit for 1 adult
🥪 Up to £10/€12 reimbursement
🥪 PLUS... up to £8 bonus
🥪 AND... up to 50 reward points

Check out our HGEM Go app or the online portal for more details📱

That's our kind of prison break! 🤭
07/02/2025

That's our kind of prison break! 🤭

Ever tried Tiger Bay's Indian and Indo Chinese cuisine? Well, now is the perfect time! 😉🐅 Availability in Enfield, Radle...
06/02/2025

Ever tried Tiger Bay's Indian and Indo Chinese cuisine? Well, now is the perfect time! 😉

🐅 Availability in Enfield, Radlett, and Brent Cross
🐅 Visit for 3 - 4 adults
🐅 Order a minimum of 2 courses each
🐅 Reimbursement is up £75
🐅 PLUS... up to 50 reward points
🐅 AND... up to £5 bonus on top!

Check out more details about visit locations on your portal or on the HGEM Go app 📱

Got our stomach's growling!

It's National Chopsticks Day! How confident are you using them?🥢
06/02/2025

It's National Chopsticks Day! How confident are you using them?🥢

The struggle is real 😔
05/02/2025

The struggle is real 😔

Shoutout diners who fancy an overnight stay!😴We have the perfect visit for you...🛏️ Visit for 2 adults🛏️ Reimbursement o...
04/02/2025

Shoutout diners who fancy an overnight stay!😴

We have the perfect visit for you...

🛏️ Visit for 2 adults
🛏️ Reimbursement of £150 & £40 to cover breakfast, dinner & drinks for 1 adult
🛏️ £3 towards Wi-Fi
🛏️PLUS...£5 BONUS
🛏️AND...50 points!

If you snooze, you'll lose!😆

Find out more information about the visit on the diner portal or HGEM GO App 📱

Fancy coffee and lunch on us? 🫶Well, we have plenty of Pret visits available for you!😁🫘 Various locations including trai...
04/02/2025

Fancy coffee and lunch on us? 🫶

Well, we have plenty of Pret visits available for you!😁

🫘 Various locations including train stations, airports and services (+ more)
🫘 Visit for 1 adult
🫘 Up to £10/€12 reimbursement
🫘 PLUS... up to £5 bonus
🫘 AND... up to 50 reward points

This is how we brew it!🤎🎤

Check out our HGEM Go app or the online portal for more details📱

Cyprus diners, listen up! We recently welcomed Henry's - a Cyprus-based restaurant with Mediterranean flair 😎 If you're ...
03/02/2025

Cyprus diners, listen up! We recently welcomed Henry's - a Cyprus-based restaurant with Mediterranean flair 😎 If you're a fan of well-crafted dishes and delicious drinks, look out for these visits!

No Tattu is the same!
31/01/2025

No Tattu is the same!

Buckle up, diners! If you fancy visiting Caffeine & Machine during one of their ticketed events, we've got you covered!🚗...
30/01/2025

Buckle up, diners! If you fancy visiting Caffeine & Machine during one of their ticketed events, we've got you covered!

🚗 Visit for 2 adults
🚗 Book paid tickets
🚗 Order a meal and a drink each
🚗 PLUS a £5 fee on top
🚗 AND up to 75 reward points!

You don't wait to speed past this visit!😍

Check out our HGEM Go app or the online portal for more details📱

Check out our blog to get to know Blank Street Coffee a little better! 🥰☕
29/01/2025

Check out our blog to get to know Blank Street Coffee a little better! 🥰☕

Shout out to our international diners!💙Fancy a last-minute meal and pint on us? This one's for you👀🍻 Availability across...
28/01/2025

Shout out to our international diners!💙

Fancy a last-minute meal and pint on us? This one's for you👀

🍻 Availability across Germany and Rotterdam
🍻 Visit as 2 adults
🍻 Get up to €60 reimbursement (or equivalent in your currency)
🍻 PLUS 50 reward points
🍻 AND an extra €10 on top!

Cheers to that!😆

Find out more information about visit locations and requirements on the diner portal or HGEM GO App 📱

We recently welcomed Zaap Thai/Sukhothai! If tasty, authentic Thai food is your kind of thing, keep an eye out for these...
27/01/2025

We recently welcomed Zaap Thai/Sukhothai! If tasty, authentic Thai food is your kind of thing, keep an eye out for these visits! 😊🍚

Can't say we blame her! 😋🍗
24/01/2025

Can't say we blame her! 😋🍗

Why not treat yourself to a pint on us? We've got Star Pubs visits available all over the country!🥧 Various Locations🥧 V...
23/01/2025

Why not treat yourself to a pint on us? We've got Star Pubs visits available all over the country!

🥧 Various Locations
🥧 Visit for 1-2 adults
🥧 Max reimbursement - up to £25 depending on location
🥧 PLUS... up to £5 bonus
🥧 AND... up to 50 points

Check out our HGEM Go app or the online portal for more details📱

Life is better at the pub! Cheers! 🍻😊

Address

Kings Court, Parsonage Lane
Bath
BA11ER

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

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Happy New Year everyone! We hope you celebrated in style, bringing 2025 in. Here's to an amazing year🍾🍾🍾 #heresto2025 #newyearcelebrations

Day 2’s word is: 🦌Rudolph🦌 Send this word to us on [email protected] by 12pm today, along with your instagram handle or facebook name and you could win a a premium hot drink with Caffe Nero or various amounts of reward points. Don’t miss out—today could be your lucky day! 🌟 Stay tuned for a new word every day until the 20th December! 🎄✨ Let the festive fun begin! 🎅 T'cs and C's apply: ✨ You must be following us on either Facebook or Instagram ✨ In the email, please include your name if coming from Facebook, or your Instagram handle, so we can verify you. ✨ If you are one of the lucky winners, you will be notified by email. ✨ You will find out what the prize is if you win! ✨ The prizes cannot be changed for something else. #12GiftsofXmas #CompetitionTime #WinWithHGEM #FestiveFun

🎁 Day 1’s word is: Present 🎁 Send this word to us on [email protected] by 12pm today, along with your instagram handle or facebook name and your Diner ID and you could win a a premium hot drink with Caffe Nero or various amounts of reward points. Further details can be found on our '12 Gifts of Christmas' post from the 2nd of December🎄 Stay tuned for a new word every day until the 20th! ✨ Let the festive fun begin🎅 T'cs and C's apply: ✨ You must be following us on either Facebook or Instagram ✨ In the email, please include your name if coming from Facebook, or your Instagram handle, so we can verify you. ✨ If you are one of the lucky winners, you will be notified by email. ✨ You will find out what the prize is if you win! ✨ The prizes cannot be changed for something else. #12GiftsofXmas #mysterydining

The fire places are warming up, the trees are ready to be decorated, and everything's looking a little more sparkly... perhaps it's almost time for the season of giving? 😏 Keep an eye on our socials - something's coming soon! 🎄

Hello, August! 🌞✨ Here's a recap of some of the amazing brands we welcomed July🍽️ Get ready another great month full of visits, good food and pure vibes 💙 Follow us on socials and sign up for more: https://www.mysterydining.net/📲 #helloaugust #mysterydining

Happy New Year everyone! We hope you celebrated in style, bringing 2024 in. Here's to an amazing year🍾🍾🍾 #heresto2024 #newyearcelebrations

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Our Story

Founded in 2003, HGEM is an award-winning market leader in Guest Experience Management. Working exclusively in the hospitality industry, we are passionate about the industry, its people and its future.

Our mission is to empower hospitality operators to consistently deliver an experience for their guests that creates loyalty, drives sales and keeps them ahead of the competition.

Today, our Mystery Guests visit over 6000 restaurants, pubs and hotels, as well as contract caterers in over 20 countries. Their feedback is used by hospitality operators to assess how the actual experience of their guests measures against their intended experience.

The important role of a Mystery Guest involves volunteering time to assess venues; often it’s a meal out for two, sometimes lunch for the whole family, a few drinks after work, or an overnight stay in a hotel. They then complete a detailed report on their experience and in return, they are reimbursed for all or most of the cost. This feedback is then used by operators to improve the experience for future guests.