Mystery Dining by HGEM

Mystery Dining by HGEM Do you enjoy eating out?

👉Become a Mystery Diner
👉Provide feedback
👉We'll pick up the bill

Mystery Dining by HGEM is a mystery shopping programme specifically for the hospitality industry. We work with almost 100 restaurant, hotel and leisure brands across the globe, from chains to independents. Our mystery guests help the hospitality industry to measure, monitor and improve their customer experiences. As a mystery guest, you will eat out, complete a report about your experience and we

will reimburse you in return! Head to our website for more info about where we operate and how to apply.

Promise not to tell! 😉
10/01/2025

Promise not to tell! 😉

We’ve got an exciting opportunity for you to visit one of the wonderful Punch Pubs! 🍻Looking for a delicious meal for tw...
09/01/2025

We’ve got an exciting opportunity for you to visit one of the wonderful Punch Pubs! 🍻

Looking for a delicious meal for two? We’ve got you covered! 😊

🍴 Various locations
🍴 2 adults
🍴 Enjoy a meal and a drink each
🍴 Up to £35 reimbursement
🍴 PLUS...50 points
🍴 AND...a £5 bonus!

Ready to dine out in style? 😎

Head over to the booking portal or the HGEM Go app 📱 to secure your visit!

Shout out to our international diners!💙Fancy a last minute meal and pint on us? This one's for you👀🍻 Restaurants interna...
08/01/2025

Shout out to our international diners!💙

Fancy a last minute meal and pint on us? This one's for you👀

🍻 Restaurants internationally
🍻 Visit as 2 adults
🍻 Get up to €80 reimbursement (or equivalent in your currency)

Cheers to that!😆

Find out more information about visit locations and requirements on the diner portal or HGEM GO App 📱

New to mystery dining or just want a better insight into what to expect from a mystery dine? Then check out our blog fro...
08/01/2025

New to mystery dining or just want a better insight into what to expect from a mystery dine? Then check out our blog from last year! 🥰 It covers the journey from start to finish, so you can get an understanding of the visits we have, the brief and questionnaire, and the visit itself. Check it out here! https://www.mysterydining.net/blog/what-to-expect-from-a-mystery-visit

Get yo ice cream fix...Craving a free scoop and some indulgent sweet treats? 🍦✨🍨 Various locations across the UK🍨 Visit ...
07/01/2025

Get yo ice cream fix...

Craving a free scoop and some indulgent sweet treats? 🍦✨

🍨 Various locations across the UK
🍨 Visit for 1–2 adults
🍨 Max reimbursement – Up to £ £10

Check out our HGEM Go app or the online portal for more details 📱

This one’s too sweet to miss! 🥰

From 4th Feb we will be switching off our email channel and replacing this with a ticket--based system that is now avail...
07/01/2025

From 4th Feb we will be switching off our email channel and replacing this with a ticket--based system that is now available via our Helpdesk! 📣

Our Mystery Dining Knowledge Base where you can find answers to our most common queries, but you will also be able to Submit a ticket to the Support Team when you have any questions or need further support. All tickets received will be responded to within the same or next business day.

What are the benefits of this?

💙 All of our available support resources are in one place.

💙 You will be able to see all tickets created and monitor progress including who within the team is handling your ticket.

💙 All closed tickets are available to access and refer back to at any time.

Fancy a free coffee on us? 🫶Well, we have plenty of Pret visit's available for you!😁🫘 Various locations including train ...
03/01/2025

Fancy a free coffee on us? 🫶

Well, we have plenty of Pret visit's available for you!😁

🫘 Various locations including train stations, airports and services (+ more)
🫘 Visit for 1 adult
🫘 Up to 10EUR reimbursement
🫘 Up to 80 reward points
🫘 Visit this week through to March

This is how we brew it!🤎🎤

02/01/2025

Happy New Year everyone! We hope you celebrated in style, bringing 2025 in. Here's to an amazing year🍾🍾🍾

It's National CHAMPERS day! 💙This is your reminder to pop open that bottle in advance of the New Year! 🥂🥂
31/12/2024

It's National CHAMPERS day! 💙

This is your reminder to pop open that bottle in advance of the New Year! 🥂🥂

We didn't think that through did we...🤦‍♀️
30/12/2024

We didn't think that through did we...🤦‍♀️

Fact Friday: Christmas Food Edition 🎄🍪Gingerbread houses became popular after the Brothers Grimm published Hansel and Gr...
27/12/2024

Fact Friday: Christmas Food Edition 🎄🍪

Gingerbread houses became popular after the Brothers Grimm published Hansel and Gretel in 1812. The story inspired bakers to create edible fairy-tale homes!

What’s your favourite gingerbread design? 🏠

Happy Boxing Day everyone, we hope the hangovers aren't too bad today!😅
26/12/2024

Happy Boxing Day everyone, we hope the hangovers aren't too bad today!😅

Merry Christmas Everyone!! 2️⃣5️⃣👼🎄🌟We hope you have the most wonderful day celebrating with family & friends 🎅Have a go...
25/12/2024

Merry Christmas Everyone!! 2️⃣5️⃣👼🎄🌟

We hope you have the most wonderful day celebrating with family & friends 🎅

Have a good one and enjoy all that Christmas food!🥳

From all of us at HGEM❤️

We've whipped up a whistlestop tour of 2024 over on our blog! Check it out on our website 😊 Huge thank you to all the di...
24/12/2024

We've whipped up a whistlestop tour of 2024 over on our blog! Check it out on our website 😊 Huge thank you to all the diners who were a part of our journey this year! 🩷

The pub is calling your name...Fancy a free pint and some grub on us?🥧 Various locations in England, Scotland & Wales🥧 V...
23/12/2024

The pub is calling your name...

Fancy a free pint and some grub on us?

🥧 Various locations in England, Scotland & Wales
🥧 Visit for 1-2 adults
🥧 Max reimbursement- £25
🥧 BONUS up to £10
🥧 AND... up to 50 points

Check out our HGEM Go app or the online portal for more details📱

Can’t resist this one! 🍻

It’s nearly timeeeeeee!🎄What’s your favourite part of your Christmas roast? 🍖🥔🥕🍽Comment below👇
23/12/2024

It’s nearly timeeeeeee!🎄

What’s your favourite part of your Christmas roast? 🍖🥔🥕🍽

Comment below👇

And with that, our 12 Gifts of Christmas giveaway is complete! Thank you so much to everyone who got involved, it was gr...
20/12/2024

And with that, our 12 Gifts of Christmas giveaway is complete! Thank you so much to everyone who got involved, it was great to hear from you all and treat you to some little goodies from us 🥰 Keep an eye out for future giveaways!

Address

Kings Court, Parsonage Lane
Bath
BA11ER

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

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Happy New Year everyone! We hope you celebrated in style, bringing 2025 in. Here's to an amazing year🍾🍾🍾 #heresto2025 #newyearcelebrations

Day 2’s word is: 🦌Rudolph🦌 Send this word to us on [email protected] by 12pm today, along with your instagram handle or facebook name and you could win a a premium hot drink with Caffe Nero or various amounts of reward points. Don’t miss out—today could be your lucky day! 🌟 Stay tuned for a new word every day until the 20th December! 🎄✨ Let the festive fun begin! 🎅 T'cs and C's apply: ✨ You must be following us on either Facebook or Instagram ✨ In the email, please include your name if coming from Facebook, or your Instagram handle, so we can verify you. ✨ If you are one of the lucky winners, you will be notified by email. ✨ You will find out what the prize is if you win! ✨ The prizes cannot be changed for something else. #12GiftsofXmas #CompetitionTime #WinWithHGEM #FestiveFun

🎁 Day 1’s word is: Present 🎁 Send this word to us on [email protected] by 12pm today, along with your instagram handle or facebook name and your Diner ID and you could win a a premium hot drink with Caffe Nero or various amounts of reward points. Further details can be found on our '12 Gifts of Christmas' post from the 2nd of December🎄 Stay tuned for a new word every day until the 20th! ✨ Let the festive fun begin🎅 T'cs and C's apply: ✨ You must be following us on either Facebook or Instagram ✨ In the email, please include your name if coming from Facebook, or your Instagram handle, so we can verify you. ✨ If you are one of the lucky winners, you will be notified by email. ✨ You will find out what the prize is if you win! ✨ The prizes cannot be changed for something else. #12GiftsofXmas #mysterydining

The fire places are warming up, the trees are ready to be decorated, and everything's looking a little more sparkly... perhaps it's almost time for the season of giving? 😏 Keep an eye on our socials - something's coming soon! 🎄

Happy New Year everyone! We hope you celebrated in style, bringing 2024 in. Here's to an amazing year🍾🍾🍾 #heresto2024 #newyearcelebrations

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Our Story

Founded in 2003, HGEM is an award-winning market leader in Guest Experience Management. Working exclusively in the hospitality industry, we are passionate about the industry, its people and its future.

Our mission is to empower hospitality operators to consistently deliver an experience for their guests that creates loyalty, drives sales and keeps them ahead of the competition.

Today, our Mystery Guests visit over 6000 restaurants, pubs and hotels, as well as contract caterers in over 20 countries. Their feedback is used by hospitality operators to assess how the actual experience of their guests measures against their intended experience.

The important role of a Mystery Guest involves volunteering time to assess venues; often it’s a meal out for two, sometimes lunch for the whole family, a few drinks after work, or an overnight stay in a hotel. They then complete a detailed report on their experience and in return, they are reimbursed for all or most of the cost. This feedback is then used by operators to improve the experience for future guests.