What are the opening hours?

Monday 9am - 5:30pm Tuesday 9am - 5:30pm Wednesday 9am - 5:30pm Thursday 9am - 5:30pm Friday 9am - 5:30pm

Mystery Dining by HGEM

Home
United Kingdom
Bath
Mystery Dining by HGEM

Do you enjoy eating out?

👉Become a Mystery Diner
👉Provide feedback
👉We'll pick up the bill
(44)

Mystery Dining by HGEM is a mystery shopping programme specifically for the hospitality industry. We work with almost 100 restaurant, hotel and leisure brands across the globe, from chains to independents. Our mystery guests help the hospitality industry to measure, monitor and improve their customer experiences. As a mystery guest, you will eat out, complete a report about your experience and we

will reimburse you in return! Head to our website for more info about where we operate and how to apply.

24/09/2024

Shout out all diners...fancy 50 points and a free lunch on us?🥡

Then look no further...🥰

🥢Various locations
🥢Visit for 1 or 2 adults or a family (1-2 children under 12)
🥢10/10EUR per person.
🥢Up to £5/ 5EUR bonus up for grabs
🥢PLUS... up to 50 reward points

Check out more details about visit locations on your portal or on the HGEM Go app 📱

Noodles are a good time😎

23/09/2024

Shining a light on our Harrods visits today! 🥰 From champagne bars and tea rooms, to pizza and sushi restaurants, and much more, Harrods delivers experiences like no other. If you're looking for a treat, look out for these visits!

20/09/2024

Because why stop at pizza? 🤣

The founder of Pizza Express was a huge lover of jazz, and that love lives on in their very own PX Records. If you want to discover jazz singers, soul groups, and genre-blurring producers, be sure to check them out! 🎧🥰

20/09/2024

Can't beat a classic!💕

Today is National Pepperoni Pizza day! Sounds like the perfect excuse to have an extravagant lunch if you ask us 😉

19/09/2024

Looking for a fun meal this weekend? 😊 Our Nando's visits can be done with just two people, or the whole family!

🍗 Visit for 2 - 3 adults, and up to 2 children
🍗 Friday - Sunday visits available
🍗 Order a main and a drink each, plus a side dish and a dessert
🍗 Reimbursement is up to £35/€40

Check out the diner portal or the HGEM Go app to learn more 📱

Get your fill of peri-peri! 😋

18/09/2024

This is the last chance to take our survey linked in our bio!!🎅

Let us us snow all of your Christmas party plan's 🎁 🎄

17/09/2024

Calling all beer lovers... Fancy a free pint on us? 😆

Well, the pub is calling your name...😉

🍻Various Locations
🍻Visit for 1-2 adults
🍻Drinks only visits - £20 max reimbursement
🍻Food and drinks visits - £35 max reimbursement £35
🍻Visit any time from 5pm (Mon-Sun), or between 12-2pm (Sat/Sun)
🍻PLUS... £3 bonus
🍻AND... up to 50 points

Check out our HGEM Go app or the online portal for more details📱

Life is good at the pub! Cheers! 😊

16/09/2024

We recently welcomed ! If you're a lover of interesting, tasty coffees, keep an eye out for these mystery visits! ☕

We think you'll find their carefully crafted menu a real treat, especially as we enter the autumn months 🍂

16/09/2024

Not sure what to do for your lunch break? 🥪

Well, we have plenty of last-minute Pret visits available for you!🫶

🫘 Various locations
🫘 Visit for 1 adult
🫘 Up to £8/€12 reimbursement
🫘 PLUS... up to £5 bonus
🫘 AND... up to 50 reward points

Now you just have to decide what to order! 😋🩷

13/09/2024

🥒 Fact Friday 🥒

Did you know pickles have been around for over 4,000 years? 🏺

Ancient Egyptians loved them so much they even used them as currency! Talk about a timeless snack ⏰

13/09/2024

Happy National Chocolate Day! 🍫

Indulge in your sweetest cravings—today's all about treating yourself to as much chocolatey goodness as you want😍

What’s your favourite chocolate treat? 👇

12/09/2024

Sushi lovers, listen up! 📢 We've got 'soy' many visits up for grabs to Yo! Sushi - why not check them out? 🥰

🍣 Multiple locations
🍣 1 - 2 people
🍣 Visit between 6-8pm
🍣 Max £25 reimbursement
🍣 PLUS... 50 points!

I'm on a 'roll' 😁

Check out more details about visit locations and briefs on your portal or on the HGEM Go app 📱

12/09/2024

Our newest blog is all about Lantana! Visit our website to learn more about the Australian-inspired cuisine 😋☕

11/09/2024

Take our Xmas survey linked in our bio, before it's too late!!🎅

Let us us snow all of your Christmas party plan's 🎁 🎄

10/09/2024

A pub visit with a difference! Amber Taverns wants to assess the smoking habits in their pub gardens, and they want to pay you £30 for doing it - so why not grab a pint and try one of these visits, available this weekend only!

🍻Various Locations
🍻Visit for 1-2 adults
🍻Order at least 2 drinks
🍻Visit Thursday or Friday after 6pm or Saturday or Sunday after 1pm.
🍻You will be paid £30!
🍻AND... receive up to 30 points!

Check out the HGEM GO app or the diner portal to learn more! 📱

10/09/2024

☕️ The perfect coffee break! ✨

There's nothing like a freshly brewed cup to kickstart the day or recharge the afternoon... so why not let us treat you? 😁

🫘 Various locations including train stations, airports and services (+ more)
🫘 Visit for 1 adult
🫘 Up to 10EUR reimbursement
🫘 Up to 80 reward points
🫘 Visit this week!

Let’s stir up some fun!☕️🎉

09/09/2024

Today we're spotlighting our beautiful client, Tattu! If you're a fan of creativity and Chinese cuisine, then the dining experience at Tattu is a must. They fuse traditional flavours with modern cooking methods, all put together in their stunning restaurants.

Check the app or the diner portal for visits!

06/09/2024

Who doesn't love a coffee (especially when it's free 😉)

We have a few pret visit's up for grabs...

🫘 Various locations including train stations, airports and services (+ more)
🫘 Visit for 1 adult
🫘 Up to 10EUR reimbursement
🫘 Up to 50 reward points
🫘 Visit today!!

Check out our HGEM Go app or the online portal for more details📱

Espresso yourself🤎🎤

06/09/2024

🌟 Fact Friday! 🌟

Did you know that Pizza Express' Pollo Pizza is one of Andy Murray's favourite meals? It's one of his go-to spots for a tasty and convenient meal, especially when he's out and about in the UK🍕🎾

05/09/2024

Live in Coventry, Basildon, Aberdeen, or Harlow?💙

Fancy a main meal, drink & a game of pool and darts on us?🎯

Then look no further!😆

🎱Visit for 2 adults with a game of pool and darts
🎱Max Reimbursement of £40
🎱PLUS...50 reward points up for grabs
🎱Visits available this weekend!

Keep your eye on the prize 🤩

Check out more details on the booking portal or on our HGEM Go app 📱

04/09/2024

Treat yourself, it’s Eat an Extra Dessert Day! 🍰 Because one dessert is never enough...😅

Indulge a little more today—you deserve it! 💙

03/09/2024

Buckle up, diners! If you fancy visiting Caffeine & Machine during one of their ticketed events, we've got you covered!

🚗 Visit for 2 adults
🚗 Book paid tickets
🚗 Order a meal and a drink each
🚗 PLUS a £5 fee on top
🚗 AND up to 75 reward points!

You don't wait to speed past this visit!

Check out our HGEM Go app or the online portal for more details📱

03/09/2024

Got Christmas Party plans? 🎅

We want to hear em'!

Check out our new survey, linked in our bio- where you can let us snow all of your Christmas party plan's 🎁 🎄

02/09/2024

Get ready to melt! 🧀

As have introduced their new Triple Cheese Truffle Burger—because one cheese just isn't enough... 🍔✨

Who's craving this cheesy masterpiece? 🤤

30/08/2024

Lunch is ready! 👨‍🍳

Who could say no to a FREE sandwich and coffee? 😇

You're in luck— we've got a few Pret visits available...

🫘 Multiple locations, including train stations, airports, and more
🫘 Valid for 1 adult
🫘 Up to £8/€10 reimbursement
🫘 PLUS... a £5 bonus
🫘 AND... up to 50 reward points

Bossing lunch time like a pro 😎

Address

Kings Court, Parsonage Lane
Bath
BA11ER

Opening Hours

Monday	9am - 5:30pm
Tuesday	9am - 5:30pm
Wednesday	9am - 5:30pm
Thursday	9am - 5:30pm
Friday	9am - 5:30pm

Website

http://www.mysterydining.net/

Alerts

Be the first to know and let us send you an email when Mystery Dining by HGEM posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Mystery Dining by HGEM:

Videos

Hello, August! 🌞✨ Here's a recap of some of the amazing brands we welcomed July🍽️ Get ready another great month full of visits, good food and pure vibes 💙 Follow us on socials and sign up for more: https://www.mysterydining.net/📲 #helloaugust #mysterydining

Happy New Year everyone! We hope you celebrated in style, bringing 2024 in. Here's to an amazing year🍾🍾🍾 #heresto2024 #newyearcelebrations

Wednesday was a HUGE milestone for us as we celebrated 20 years of HGEM! 💚We spent the night in the best way possible- Playing beach games, drinking cocktails and eating yummy food 🍟A special thank you to @bathonthebeach for being an absolute treat! 🏖Big up team HGEM, here's to many more! 🥂#team #anniversary

Thanks for the delish pizza Franco Manca 🍕 #francomanca #pizzaforever #pizzarestaurant #batheats #bathfood #bathuk

Thanks Pieminister - super yummy, as always! 🥧#pieminster #bristoleats #pielovers #bristolfoodie #bristolfoodanddrink #gravyboat #pieandmash #gravybaby #foodreels #foodreel #theofficeus #michealscott

Thank you Bishopstrow Hotel and Spa #bishopstrowhotel #foodlovers #foodreel #foodiereels #hotelservice

Delicious three course meal at The Tollgate Inn at Holt 😋#threecoursemeal #pubgrub #pubfood #thetollgateinnholt #foodreel #foodreels #whatiatetoday #foodiereels #foodloversofinstagram #eatingout #dinnerout

London diners, have you managed to check out BrewDog’s biggest bar at Waterloo station yet!? Team HGEM got to test out the slide this week and can confirm it’s super fun! 🛝 #brewdog #brewdogofficial #londonbars #londonwaterloo #brewdogbrewery

Enjoying the last of the festive dining with a lovely meal at Homewood, Bath! Have you taken your Xmas decs down yet? ✨ #homewoodpark #bathuk #batheats #bathfood #festivefood #bathfoodies #cityofbath #foodreel #foodreelsinstagram

Merry Christmas everyone! Have a good one and enjoy all that Christmas food! 🎄🥳#merrychristmas #christmaswishes #happychristmasholidays #christmasjumpers #officechristmas #hgem

We had the BEST time at our Christmas do! Thanks for having us Priston Mill nr Bath! 🎄🎅🏼 🥳#christmasdo #workchristmasparty #workxmasparty #christmasparty2022 #pristonmill #bathuk #workdo #christmascelebrations #hospitalityindustry #hgem

We finally got to check out the new Coppa Club in Bath. Lovely venue and super Christmassy. 😍🎄 #coppaclub #christmasdrinks #christmassy #xmasdrinks #bathuk #cityofbath #bathbar #barsuk #bathsomerset #christmasreels #christmasreel #christmasdecorations🎄

You can’t beat pizza, dirty fries and hot dogs when it comes to comfort food! 🍕 🍟 🌭 Delicious food at Bath on Ice ⛸️ #bathonice #pizzalovers #hotdoglovers #dirtyfries #batheats #bathfood #bathfoodies #bathfoodie #comfortfood #comfortfoodie #foodreel

Thank you Bosco Pizzeria for the delish team lunch! 🍕 🍝 #boscopizzeria #batheats #bathfoodies #pizzeria #pizzalovers #pastalovers #italianfoodlover #eatingout #teamlunch

Thank you W-Italian. Bellissimo 🤌 🇮🇹 #italianfood #italianrestaurant #italianmeal #italiancuisine #eatingout #foodreel #foodreels #foodreelsinstagram

Shortcuts

Our Story

Founded in 2003, HGEM is an award-winning market leader in Guest Experience Management. Working exclusively in the hospitality industry, we are passionate about the industry, its people and its future.

Our mission is to empower hospitality operators to consistently deliver an experience for their guests that creates loyalty, drives sales and keeps them ahead of the competition.

Today, our Mystery Guests visit over 6000 restaurants, pubs and hotels, as well as contract caterers in over 20 countries. Their feedback is used by hospitality operators to assess how the actual experience of their guests measures against their intended experience.

The important role of a Mystery Guest involves volunteering time to assess venues; often it’s a meal out for two, sometimes lunch for the whole family, a few drinks after work, or an overnight stay in a hotel. They then complete a detailed report on their experience and in return, they are reimbursed for all or most of the cost. This feedback is then used by operators to improve the experience for future guests.