👉Become a Mystery Diner
👉Provide feedback
👉We'll pick up the bill
Mystery Dining by HGEM is a mystery shopping programme specifically for the hospitality industry. We work with almost 100 restaurant, hotel and leisure brands across the globe, from chains to independents. Our mystery guests help the hospitality industry to measure, monitor and improve their customer experiences. As a mystery guest, you will eat out, complete a report about your experience and we
will reimburse you in return! Head to our website for more info about where we operate and how to apply.
30/06/2025
We were recently joined by .london – a London based restaurant bringing the taste of West Africa and Brazil to the UK! 🥰 With an exciting blend of cuisines, their menu includes sections such as “Snack”, “Akara (served with Bean Puree & Sosu Kaani)”, and “Yaji and Fire” (and if you’ve got a sweet tooth, don’t miss the Desserts and Digestives 😉). These visits are for 1 or 2 people, and have a reimbursement of up to £120. Keep your eyes peeled for these visits!
27/06/2025
Want to know how your feedback helps our clients improve? Check out our newest blog to see your impact on Blank Street Coffee! ☕
26/06/2025
While you're popping into WHSmith for your next birthday card or the latest good read, why not pick up a coffee, too? 😊
🫘 Various locations across different WHSmith stores
🫘 Visit for 1 or 2 adult
🫘 Up to £10 reimbursement, plus another £10 to cover parking
🫘 PLUS... up to 50 reward points
Coffee with a side of the latest bestseller? Don't mind if we do! 📕
Check out our HGEM Go app or the online portal for more details📱
25/06/2025
This week is English Wine Week! 🍷 Wine makers and wine lovers alike will be spreading awareness of English wines, highlighting the ever-improving quality and variety on offer right on our doorstep. Look out for any wineries around you - there may be some good events on! 🥰
24/06/2025
The perfect coffee break! ☕✨
There's nothing like a freshly brewed cup to kickstart the day or recharge the afternoon... so why not let us treat you? 😁
🫘 Various locations including train stations, airports and services (+ more)
🫘 Visit for 1 adult
🫘 Up to £10/€12 reimbursement
🫘 PLUS... up to £5 bonus
🫘 AND... up to 50 reward points
This is how we brew it!🤎🎤
Check out our HGEM Go app or the online portal for more details📱
23/06/2025
Derby diners, listen up! We’ve recently been joined by a client with two venues that both offer delicious dishes, despite having different vibes. Seven Restaurant and Café Bar prides itself on being a sophisticated all day venue, serving great quality meals (and even handcrafted cocktails 😉). The White Hart Duffield is a thriving pub, showcasing live music and building community while also delivering a great food and drink offering. The maximum reimbursement is £80, and visits are for two adults. Check out the diner portal for more details!
20/06/2025
The 21st of June marks the longest day of the year! Celebrations for Summer Solstice vary around the world, but nearly always contain food - from seasonal veggies in Sweden, to Catalan sausage in Spain, and even edible flowers in the UK!
19/06/2025
Some last-minute Travelodge visits are available with extra points and a bonus! If you fancy a last-minute hotel stay in Edinburgh, Derby, or Caterham, look no further! 🏨
🛏️ Visit for 2 adults
🛏️ Reimbursement of £150 & £40 to cover breakfast, dinner & drinks for 1 adult
🛏️ £3 towards Wi-Fi
🛏️PLUS...£5 bonus
🛏️AND...50 points!
If you snooze, you'll lose!😆
Find out more information about the visit on the diner portal or HGEM GO App 📱
18/06/2025
Tomorrow is National Tapas Day! 🥰
17/06/2025
Why not treat yourself to nice meal and a pint on us? We've got Star Pubs visits available all over the country!
🥧 Various Locations
🥧 Visit for 1-2 adults
🥧 Max reimbursement - up to £25 depending on location
🥧 PLUS... up to £3 bonus
🥧 AND... up to 50 points!
Check out our HGEM Go app or the online portal for more details📱
Life is better at the pub! Cheers! 🍻😊
16/06/2025
If you’re a fan of Japanese cuisine, we’ve got some exciting news! have recently joined us, specialising in udon noodles, donburi, and some delicious Japanese small plates. They have 3 venues dotted around London, and the visits offer a reimbursement of up to £75. We can’t wait to hear your feedback!
13/06/2025
Gaucho isn't just the name of an amazing steak restaurant! 🥩
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Founded in 2003, HGEM is an award-winning market leader in Guest Experience Management. Working exclusively in the hospitality industry, we are passionate about the industry, its people and its future.
Our mission is to empower hospitality operators to consistently deliver an experience for their guests that creates loyalty, drives sales and keeps them ahead of the competition.
Today, our Mystery Guests visit over 6000 restaurants, pubs and hotels, as well as contract caterers in over 20 countries. Their feedback is used by hospitality operators to assess how the actual experience of their guests measures against their intended experience.
The important role of a Mystery Guest involves volunteering time to assess venues; often it’s a meal out for two, sometimes lunch for the whole family, a few drinks after work, or an overnight stay in a hotel. They then complete a detailed report on their experience and in return, they are reimbursed for all or most of the cost. This feedback is then used by operators to improve the experience for future guests.
