Mystery Dining by HGEM

Mystery Dining by HGEM Do you enjoy eating out?

👉Become a Mystery Diner
👉Provide feedback
👉We'll pick up the bill

Mystery Dining by HGEM is a mystery shopping programme specifically for the hospitality industry. We work with almost 100 restaurant, hotel and leisure brands across the globe, from chains to independents. Our mystery guests help the hospitality industry to measure, monitor and improve their customer experiences. As a mystery guest, you will eat out, complete a report about your experience and we

will reimburse you in return! Head to our website for more info about where we operate and how to apply.

We’re excited to welcome TAO Group! 👋Known for their world-class dining experiences, TAO brings bold flavours, elevated...
02/04/2025

We’re excited to welcome TAO Group! 👋

Known for their world-class dining experiences, TAO brings bold flavours, elevated ambiance, and delicious food. From innovative Asian-inspired cuisine to expertly crafted cocktails, every visit is a feast for the senses🍣🥢

Get ready to indulge in next-level dining—TAO Group has arrived!

How about a quick getaway for one night? We've got accommodation and dinner covered!🛏️ Visit for 2 adults🛏️ Reimbursemen...
01/04/2025

How about a quick getaway for one night? We've got accommodation and dinner covered!

🛏️ Visit for 2 adults
🛏️ Reimbursement of £150 & £40 to cover breakfast, dinner & drinks for 1 adult
🛏️ £3 towards Wi-Fi
🛏️PLUS...£5 BONUS
🛏️AND...50 points!

If you snooze, you'll lose!😆

Find out more information about the visit on the diner portal or HGEM GO App 📱

fancy a last-minute quick meal? 🥪Well, we have plenty of last-minute Pret visits available for you!🫶🫘 Various locations🫘...
31/03/2025

fancy a last-minute quick meal? 🥪

Well, we have plenty of last-minute Pret visits available for you!🫶

🫘 Various locations
🫘 Visit for 1 adult
🫘 Up to £10/€12 reimbursement
🫘 PLUS... up to £5 bonus
🫘 AND... up to 50 reward points

Now you just have to decide what to order! 😋🩷

We’re excited to welcome Chester Races! 🏇🎉As the world’s oldest racecourse still in operation, Chester Races offers an u...
31/03/2025

We’re excited to welcome Chester Races! 🏇🎉

As the world’s oldest racecourse still in operation, Chester Races offers an unforgettable experience—combining thrilling horse racing, stylish hospitality, and an electric atmosphere. 🌟

Whether you're there for the sport, the social scene, or the stunning setting, a day at Chester Races is always a winner.

Don’t miss your chance to be part of the action! 🏆🐎

In 2000, the greengrocer flooded, and with the insurance money, Bills decided to add on a restaurant! 🍝🍷
28/03/2025

In 2000, the greengrocer flooded, and with the insurance money, Bills decided to add on a restaurant! 🍝🍷

We’re beyond excited to welcome ! ☀️🍽️Famous for their sunny, feel-good food and laid-back Aussie vibes, Granger & Co. b...
25/03/2025

We’re beyond excited to welcome ! ☀️🍽️

Famous for their sunny, feel-good food and laid-back Aussie vibes, Granger & Co. brings a menu full of fresh, vibrant flavors—whether it’s their legendary ricotta hotcakes or wholesome bowls packed with goodness✨

Whether you're after a leisurely brunch or a delicious dinner this is the place to be.

Don’t miss out on experiencing their iconic dishes! 🍳🥑

☕️ The perfect coffee break! ✨There's nothing like a freshly brewed cup to kickstart the day or recharge the afternoon.....
24/03/2025

☕️ The perfect coffee break! ✨

There's nothing like a freshly brewed cup to kickstart the day or recharge the afternoon... so why not let us treat you? 😁

🫘 Various locations, including train stations, airports and services (+ more)
🫘 Visit for 1 adult
🫘 Up to £10/€12 reimbursement
🫘 PLUS... up to £5 bonus
🫘 AND... up to 50 reward points

Let’s stir up some fun!☕️🎉

Today we're shining a light on The Climbing Hangar! With sites across the whole UK, there's plenty of opportunity to giv...
24/03/2025

Today we're shining a light on The Climbing Hangar! With sites across the whole UK, there's plenty of opportunity to give climbing a go with one of these visits, and give us your valuable feedback 😊 It's all about the climb! 🧗

Serious about Steak! 😋
21/03/2025

Serious about Steak! 😋

Wing lovers, gather round!😍We’ve got visits available in multiple locations including Bluewater, Birmingham, and Manches...
20/03/2025

Wing lovers, gather round!😍

We’ve got visits available in multiple locations including Bluewater, Birmingham, and Manchester - why not treat yourself to a dose of Wingstop goodness? 🔥

🍗 Eat in visit for 1 - 2 adults
🍗 £15 maximum
🍗 Order a chicken option, a side, and a 'Freestyle' drink or milkshake

Winging it has never tasted so good! 😎

Check out more details about visit locations and briefs on your portal or on the HGEM Go app 📱

It's the first day of Spring tomorrow! 🥳🌸☀️
19/03/2025

It's the first day of Spring tomorrow! 🥳🌸☀️

Lunch is served, and it's on us 😇Just grab one of our last-minute visits to Pret! ☕🥪 Various locations including train s...
17/03/2025

Lunch is served, and it's on us 😇

Just grab one of our last-minute visits to Pret! ☕

🥪 Various locations including train stations, airports and services (+ more)
🥪 Visit for 1 adult
🥪 Up to £10/€12 reimbursement
🥪 PLUS... up to £5 bonus
🥪 AND... up to 50 reward points

Check out our HGEM Go app or the online portal for more details📱

We recently welcomed Fatto a Mano! With locations in London and Brighton, these Neapolitan pizzas are sure to delight yo...
17/03/2025

We recently welcomed Fatto a Mano! With locations in London and Brighton, these Neapolitan pizzas are sure to delight your tastebuds 😋🍕

Not for the feint of heart! 😉 Their first beer, Tokyo, was so strong that it had the press calling it the "downfall of W...
14/03/2025

Not for the feint of heart! 😉 Their first beer, Tokyo, was so strong that it had the press calling it the "downfall of Western civilisation"!

Live in Aberdeen, Manchester, Leicester or Liverpool?💙Fancy a main meal, drink & a game of pool or darts on us?🎯Then loo...
13/03/2025

Live in Aberdeen, Manchester, Leicester or Liverpool?💙

Fancy a main meal, drink & a game of pool or darts on us?🎯

Then look no further!😆

🎱Visit for 2 adults with a game of pool or darts
🎱Max Reimbursement of £40
🎱PLUS...50 reward points up for grabs
🎱AND... up to £10 BONUS
🎱Visits available this weekend!

Keep your eye on the prize 🤩

Check out more details on the booking portal or on our HGEM Go app 📱

Now, when you say mystery...
12/03/2025

Now, when you say mystery...

Got plans for Mother's Day? 🌸We want to hear em...Check out our new survey, linked in our bio- where you can let us know...
11/03/2025

Got plans for Mother's Day? 🌸

We want to hear em...

Check out our new survey, linked in our bio- where you can let us know what you're up to! 🍸

Fancy coffee and lunch on us? 🫶Well, we have plenty of Pret visits available for you!😁🫘 Various locations including trai...
10/03/2025

Fancy coffee and lunch on us? 🫶

Well, we have plenty of Pret visits available for you!😁

🫘 Various locations including train stations, airports and services (+ more)
🫘 Visit for 1 adult
🫘 Up to £10/€12 reimbursement
🫘 PLUS... up to £5 bonus
🫘 AND... up to 50 reward points

This is how we brew it!🤎🎤

Check out our HGEM Go app or the online portal for more details📱

Address

Kings Court, Parsonage Lane
Bath
BA11ER

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

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Happy New Year everyone! We hope you celebrated in style, bringing 2025 in. Here's to an amazing year🍾🍾🍾 #heresto2025 #newyearcelebrations

Day 2’s word is: 🦌Rudolph🦌 Send this word to us on [email protected] by 12pm today, along with your instagram handle or facebook name and you could win a a premium hot drink with Caffe Nero or various amounts of reward points. Don’t miss out—today could be your lucky day! 🌟 Stay tuned for a new word every day until the 20th December! 🎄✨ Let the festive fun begin! 🎅 T'cs and C's apply: ✨ You must be following us on either Facebook or Instagram ✨ In the email, please include your name if coming from Facebook, or your Instagram handle, so we can verify you. ✨ If you are one of the lucky winners, you will be notified by email. ✨ You will find out what the prize is if you win! ✨ The prizes cannot be changed for something else. #12GiftsofXmas #CompetitionTime #WinWithHGEM #FestiveFun

🎁 Day 1’s word is: Present 🎁 Send this word to us on [email protected] by 12pm today, along with your instagram handle or facebook name and your Diner ID and you could win a a premium hot drink with Caffe Nero or various amounts of reward points. Further details can be found on our '12 Gifts of Christmas' post from the 2nd of December🎄 Stay tuned for a new word every day until the 20th! ✨ Let the festive fun begin🎅 T'cs and C's apply: ✨ You must be following us on either Facebook or Instagram ✨ In the email, please include your name if coming from Facebook, or your Instagram handle, so we can verify you. ✨ If you are one of the lucky winners, you will be notified by email. ✨ You will find out what the prize is if you win! ✨ The prizes cannot be changed for something else. #12GiftsofXmas #mysterydining

The fire places are warming up, the trees are ready to be decorated, and everything's looking a little more sparkly... perhaps it's almost time for the season of giving? 😏 Keep an eye on our socials - something's coming soon! 🎄

Hello, August! 🌞✨ Here's a recap of some of the amazing brands we welcomed July🍽️ Get ready another great month full of visits, good food and pure vibes 💙 Follow us on socials and sign up for more: https://www.mysterydining.net/📲 #helloaugust #mysterydining

Happy New Year everyone! We hope you celebrated in style, bringing 2024 in. Here's to an amazing year🍾🍾🍾 #heresto2024 #newyearcelebrations

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Our Story

Founded in 2003, HGEM is an award-winning market leader in Guest Experience Management. Working exclusively in the hospitality industry, we are passionate about the industry, its people and its future.

Our mission is to empower hospitality operators to consistently deliver an experience for their guests that creates loyalty, drives sales and keeps them ahead of the competition.

Today, our Mystery Guests visit over 6000 restaurants, pubs and hotels, as well as contract caterers in over 20 countries. Their feedback is used by hospitality operators to assess how the actual experience of their guests measures against their intended experience.

The important role of a Mystery Guest involves volunteering time to assess venues; often it’s a meal out for two, sometimes lunch for the whole family, a few drinks after work, or an overnight stay in a hotel. They then complete a detailed report on their experience and in return, they are reimbursed for all or most of the cost. This feedback is then used by operators to improve the experience for future guests.