We are a premier independent travel specialist for all your travel requirements offering Corporate Travel, Luxury holidays, and flights from over 200 ABTA and ATOL tour operators, and over 500 airlines including charter, scheduled, and over 30,000 hotels, villas & apartments worldwide. With valuable experience behind ELite Travel NI we specialise in finding the right holiday or flight to suit your exact needs in a personal and friendly manner with the professionalism you deserve.
When you make your booking, you must pay a deposit which will be advised at the time, this may be up to the full cost of the holiday for bookings inside 14 weeks and for those packages not allowing refund or exchange once booked. The balance of the price of your travel arrangements must be paid at least 14 weeks before your departure date, unless an earlier date is specified at time or booking. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit.
If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking, or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exception below):
Period before departure in which you notify us: Cancellation charge
After booking: The full deposit (100% for packages not allowing refund or exchange once booked)
Less than 14 weeks: The full deposit + 100% of the total cost
If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £75 per person, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
If we cancel your booking
We reserve the right to cancel your booking. We will not cancel less than 6 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance, or because the minimum number required for the package to go ahead hasn’t been reached. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. If your holiday is cancelled, you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).
Pay compensation for any ‘out of pocket’ expenses on production of relevant receipts, except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above). This does not exclude you from claiming more, if you are entitled to do so.
Changes other than the price
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.
Additional assistance
If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
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The Information We Might Hold About you
Depending on the reason you contacted us or we have contacted you (this may have been by phone, email, via our website or Facebook platforms or in person) we may hold the following information: -
Name
Gender
Date of Birth & Nationality
Contact details (including email address, phone number, home address, Facebook contact, Passport details)
Payment methods (held only on a temporary basis)
How We Received Your Information
The information has been received directly from yourself or someone else connected with your booking (given with your consent). We only request information and use information that is relevant to the services we provide and which we have asked to carry out on your behalf.
How/Why We Use Your Information
We will only use information provided by us to complete travel or travel related services on your behalf:
A. Always with your consent
B. Never to unconnected 3rd parties
C. When required by a 3rd party connected with your travel arrangements
The information is used to process travel or travel related arrangements as instructed by you or by someone involved with your booking
Who We Share The Information With
We will not share your information with any other company for marketing reasons.
Your email address may be shared with our own marketing partners – only when you have asked us to do so.
We may share your information with companies directly related with your travel arrangements
Independent Travel Agency
