Our core competence is managing interactions across channels spanning the entire customer lifecycle – from acquisition through service and growth to retention and renewal. We are experts in managing people, refining processes and leveraging technology to deliver superior results for organisations that are increasingly undertaking transformational programmes focused on reducing their cost base whil
st delivering upper quartile service within their particular industry. For organisations in the private sector, our experience and expertise incorporates a wide spectrum of services which include customer service, technical support, claims administration, lead generation, appointment setting and telesales. Some companies engage Carpeo because we are a flexible partner that offers capacity and resource when needed. Others have chosen us because we are an innovative partner that drives the adoption, integration and optimisation of new channels and because we develop actionable insights that help them re-engineer their customer communications strategies and drive greater value from every contact. We do this using our unique multi-channel communication platform – that combines email, phone and internet to monitor customer behaviour and generate actionable insights
