22/08/2024
Not to be missed!
Cozy and stylish self-catering holiday lets in Lochwinnoch, with stunning views over Castle Semple L
(11)
Not to be missed!
Lovely day at near Edinburgh. It's just 1h away from us, and an amazing day trip. Very child friendly, combining modern art with nature, and for once a cafe that offers properly delicious food. A new favourite for sure ๐๐ฝโค๏ธ๐ฅณ
If you want to book our Studio, please book directly on our website and avoid at all costs using Booking.com. Despite multiple attempts, they still need to fix whatever is wrong with their system and they keep overbooking our unit.
For some reason, Cottage and Dome seem to be ok.
Thank you ๐
It has been a very stressful week here because of Booking.com and a glitch in their system, followed by highly inefficient customer service.
Several guests have been affected as our Studio was repeatedly overbooked. We tried our best to resolve the situation but it's an ongoing matter so had to send the following to booking.com.
"OFFICIAL COMPLAINT
This is to officially complain about the way your customer services and technical department have let my guests down over the last seven days, causing massive amounts of stress to both guests and myself.
It all started last Saturday when I realised that somehow your system had accepted two overlapping bookings for the same unit: 4844757667 and 4404409694. I called customer service, who stepped in and tried to organise alternative accommodation for the second guest. Eventually, the guest himself told me that your customer representative blamed me for what happened.
After this incident, I went to double-check all my bookings for the next few weeks and found out that The Studio had been double-booked twice. On Monday, 15th July, I was on the phone with your customer service for 48 min to resolve the matter. My query had to be escalated twice as your base-level advisors did no know what was happening. Eventually, I managed to speak to someone who explained to me that months ago, I had registered for the auto-fill option for cancelled reservations, and this is why my units were overbooked (why on Earth are you offering a service that doesn't see there is already a booking in place I have no idea). However, I asked the gentleman to deactivate that option on all my units, and he said he did. Then, his colleague cancelled and contacted the two guests affected by the double booking.
Two hours later, the same guest rebooked the same unit for the exact dates. So I called your customer service AGAIN, and contacted the guest myself. That booking got cancelled again. (res 4833490057 and 4851293226)
Three hours later, a new guest booked the same unit for the same date, which was AGAIN - 4924242761. I immediately sent him a message via your system to inform him of a mistake, then called your customer service to report the matter. Nothing happened, so on Tuesday, I sent another message to the guest and your customer service about that reservation. Still, nothing happened. On Tuesday evening, I tried calling the guest, but there was no reply. I sent him a text and sent another message to your customer service. Again, zero replies or actions.
One hour ago, the guest showed up at my property, claiming he had never received any messages or texts and blaming me for not having the accommodation for him.
All this is frankly unacceptable. It jeopardises a reputation built over 5 years of hard work and dedication.
I can only imagine how stressful it has been for those guests we couldn't accommodate, but it has not been easy for us either.
I would kindly request that an official apology be sent to the affected guests and decent compensation be given. "
A rather bucolic setting for our Dome tonight ๐คฉ๐ฉ๐ฝโ๐พ๐๐ฎ๐๐
Our lovely guests up at the Dome sent us this incredible photo taken last night. So wish we had stayed up longer!! ๐๐ฅฑ
Special welcome gift by ourselves and the very talented bunch at for our VIPs arriving today. This amazing family of 3 keeps coming back year after year and we are very thankful indeed ๐๐ฝโค๏ธ๐๐ฝ
Lovely coverage on the for our this week. Raj stayed with us last summer and looks like she loved the peace and quiet, with the added convenience of being so close to Glasgow ๐๐๐ Feeling very flattered today ๐ซถ
https://www.sundaypost.com/fp/glamping-near-glasgow-mid-auchengowan-dome/
Due to a last minute cancellation, the Cottage is still available for the Easter holidays ๐๐ฐ๐ค
With two large bedrooms and two bathrooms, it sleeps up to six people.
We are located 15 Min south of Glasgow Airport: an excellent base to explore some of the most stunning tourist destinations in Scotland.
Running this workshop in 10days time, nice wee Sunday afternoon out.
It doesn't get more beautiful than this ๐
well worth having such cold temperatures for this ๐
White glamping this NYE
Wishing all our past, present and future guests an amazing 2024!!
Looking forward to seeing you all โค๏ธโ๏ธ๐พ๐ฅ
โญโญโญCLEANERS WANTED โญโญโญ
We are on the hunt again for a good cleaning company to help with our holiday lets. Yes we are demanding but rewarding too.
Our check out time is 11am and check in time is 4pm. A team of 2 people normally needs 1.5h for the Cottage, 45 Min for the Dome and 30 Min for the Studio. Check-ins could be any day of the week Mon to Sat.
If you think you could help, please get in touch ๐๐ผ
Red sky in the morning
Shepherds warning
โ๏ธโ๏ธโ๏ธโ๏ธโ๏ธ
Popped in to see the stunning new Shrubs To Suds yesterday afternoon. A new beautiful shop just opened on the High Street in . Loved it. Well worth a visit if you are looking for a gift or a treat to yourself ๐ฅฐ
Journalist from a luxury online magazine arriving at our today so we left our usual featuring some of the best local products: Lochwinnoch Soap Co Fayre
(looking for a new local supplier btw)
Shame about the weather, particularly dreich today, but hopefully she will wake up to a sunny day tomorrow ๐ค
Picked up a few copies of the fabulous book from the Wee Shop today so now our guests can enjoy all the beautiful walks listed in there. Including the one going right past our doorstep at pages 18 and 19 ๐
๐ฅฐ๐ถโโ๏ธ๐ถ๐ฃ love it!
Huge to Feel Good Festival for such an amazing day ๐๐๐ excellent set up with plenty to do for everyone, food, music you name it.
Beautiful morning for some today ๐ถ remember you can do any sorts of at and in the Reservoir behind us. All this while enjoying your holidays in our fabulous accommodation units
We do have the best guests ever ๐๐๐ we have been thanked with wine or chocolate before, but never received a bouquet of flowers. โค๏ธโค๏ธโค๏ธโค๏ธ thank you Frank, Amanda and Lillie ๐๐
Blessed with such a location where we can enjoy the peace and quiet of the countryside, and yet be in Glasgow city centre in less than half an hour.
Glasgow is a very special city with so much to offer. We enjoyed a beautiful day in the City Centre today visiting the stunning exhibition at Glasgow Museum of Modern Art and even clapped at the cyclist competing in the Cycling World Championships 2023 What a treat!
Our lovely Cottage went through some restyling earlier this year: we removed all our flat-packed furniture and replaced it with some beautiful antique and vintage pieces. We have also created a new , just in case you have a you can't miss even though you are on holiday.
That's the beautiful photos by Neale Smith Photography finally ready.
Have a look and let us know what you think ๐
Massive congratulations to our co-villager for such an amazing recognition of her hard work and dedication ๐๐๐๐ she is such an inspiration to us all โฃ๏ธ
Finding Your Feet Amputee Charity
Scots from all walks of life have been recognised for their hard work and services on the King's Birthday Honours list.
Moovin' Milk thank you for enhancing our guests' experience with the boys ๐ฎ๐๐ค ๐
Aerial Drone 360 photograph from above Mid Auchengowan Holiday Let's near Lochwinnoch, Renfrewshire.
Check it out here at www.midauchengowan.co.uk
MidAuchengowan
Renfrewshire Live
Renfrewshire Business Page
Renfrewshire Council
VisitScotland
The Tourist Trail
Host Unusual
itison Glasgow
towander
Booking.com
Tripadvisor
Airbnb
Lodging World
Scots2Travel - Scotland Family Travel
The Scotsman
What's On In Scotland
Scotland Now
Scottish Daily Express
Daily Record
The Renfrewshire Gazette
We have always included books and toys for the little ones, but we have decided to make an extra effort.
The new Treasure Chest for our very special little guests is now available in the Cottage ๐คฉ๐คฉ๐คฉ soon to be in the Dome too
We are now on Booking. com: as a special intro offer, the first 2 bookings per unit will get a huge 20% off ๐ฅณ๐ฅณ๐ฅณ๐ฅณ๐ฅณ Whoop whoop!
Stylish 2 bedroom Cottage near Glasgow Airport, Lochwinnoch โ Prenota al Miglior Prezzo Garantito! 20 foto ti aspettano su Booking.com.
๐ฅณ๐ฅณ๐ฅณ SPECIAL OFFER FOR MARCH AND APRIL BOOKINGS ๐คฉ๐คฉ๐คฉ๐คฉ
Book for 3 nights or more to be enjoyed in March or April and enjoy a 20% discount, plus no cleaning fees .
We provide sophisticated accommodation in a rural yet very convenient location, just 15 min from , and within 45min from some of the West of Scotland's most beautiful and prestigious attractions.
Beltrees Road
Lochwinnoch
PA124JS
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Nippy Nettles Gardening ๐๐ซถ๐ฝ After a longer than planned winter closure, the Dome is finally open again ready to welcome the guests arriving tomorrow!
Getting ready for the 2023 summer with a bit of a restyling of the Cottage ๐คฉ hope our guests will like the new working and reading corner ๐๐ป๐ฅ๏ธ #holidaycottagesuk #selfcateringaccommodation #visitscotland #holidaylets
๐ฅณ๐ฅณ๐ฅณ SPECIAL OFFER FOR MARCH AND APRIL BOOKINGS ๐คฉ๐คฉ๐คฉ๐คฉ Book for 3 nights or more to be enjoyed in March or April and enjoy a 20% discount, plus no cleaning fees . . . We provide sophisticated #SelfCatering accommodation in a rural yet very convenient location, just 15 min from #GlasgowAirport, and within 45min from some of the West of Scotland's most beautiful and prestigious attractions. . . #glampingdome #Holidaycottage #SelfContainedStudio #VisitScotland #VisitRenfrewshire #Viewstodiefor #CastleSemple #ScotlandHolidays
We have decided to go further with our efforts to be a more sustainable and greener business and had an EV charger installed for our guests to use while staying with us ๐คฉ๐คฉ๐คฉ ๐ณ๐ณ๐ณ๐ณ
We still have some availability over Christmas and New Year in all our three units. Check dates now and book direct on our website for the best rates. A bottle of bubbles for your celebrations is included in all bookings during the Festive Season. . . . . #luxuryholidays #scotlandiscalling #scotlandholidays #Christmas2021 #Luxuryglamping #selfcateringaccommodationuk
Remember you could have some of our homemade #ragรน sauce (aka bolognese) should you book one the Welcome Dinner Food pack together with your stay ๐คค๐คค๐คค this latest batch we cooked today was made particularly delicious by the addition of The Junction Cafe & Cakery 's #ItalianSausages and #CirioPassataRustica ๐คฉ๐คฉ๐คฉ what would we do without them?!?
West Auchenhean Holiday Cottage
West Auchenhean