Have you ever dealt with a patient that contested your advice and became aggressive towards staff?
Read our dilemma and advice in the latest DDU journal: https://ow.ly/C36s50Q7OpF
The latest DDU journal is out now 🙌
This issue includes:
📣 Campaigning for a fair deal for dental professionals
💬 Our peer support network
😬 Issues with retention of dentures
Start reading: https://ow.ly/rcM450PY2Fm
The latest DDU journal is out now 🙌
This issue includes:
🦷 Complaints, claims and composite bonding
😤 Dealing with confrontational patients
💼 Resolving workplace grievances
and much more
Start reading: https://ow.ly/ybIo50PY28y
#WorldMentalHealthDay is about raising awareness and driving positive change for everyone’s mental health.
⚠️ If your health is affecting your performance - don't ignore it.
🤝 It's a tough time for dental professionals everywhere. It's essential you know where to turn should you need help.
🖱️ See our sources of support here: http://ow.ly/ARgE50Mian5
Look after yourself today 💚
Mental Health Foundation
World Federation for Mental Health
💭 Myth: If a patient complains, you have to pay them
❌ No.
✅ When a member asks us for assistance, we advise them about all available options. Sometimes one of the options is to offer a payment - but it is not mandatory and we would never insist that you do.
📖 Read our complete guide: http://ow.ly/X0kc50OlvbJ
An elderly patient saw our dental member for a restoration because of caries. The dentist removed the caries, but lacerated the floor of the patient's mouth in the process.
⚠️ The patient then brought a claim against our member.
📖 Read the advice we gave: https://ow.ly/ausA50OTS0x
With our corporate membership solution, you’ll get expert dento-legal guidance and a robust defence if your company is held liable for a range of failings, including:
➡️ Failure to properly investigate complaints or patient safety concerns
➡️ Poor performance or conduct of individual staff and sub-contractors
➡️ Inadequate practice systems and procedures
➡️ Poor quality training and lack of regular staff assessment.
We also provide bespoke solutions for your whole team, including group indemnity for your dentists and allied healthcare professionals.
🏣 Learn more corporate membership here: http://ow.ly/ZJ0m50NzX13
💭 Did you know we offer bespoke indemnity and dento-legal advice for clinical organisations?
✅ As a corporate member you can look to us for support if a patient makes a claim against your company.
Enquire now: http://ow.ly/7Zfy50LXjhq
Members can access free associate contract checking and advice from our dento-legal advisers.
Get support: https://ow.ly/yM1C50PbyIM
An elderly patient saw our dental member for a restoration because of caries. The dentist removed the caries, but lacerated the floor of the patient's mouth in the process.
⚠️ The patient then brought a claim against our member.
📖 Read the advice we gave: https://ow.ly/ausA50OTS0x
Today marks 75 years of nhs.uk 🥳
The NHS is needed more than ever before but it – and its staff – are under increased pressure to deliver.
We'd like to thank every member of NHS staff for their continuous hard work and dedication, and wish the NHS many happy returns #NHS75
Our latest journal is out now 📰
Featuring articles on...
🧍♂️ Recruiting and retaining staff
🧠 Unconscious bias
😪 Fighting fatigue and coping with stress
📖 Read the full issue here: https://ow.ly/cGlK50OSxNs
We're looking forward to attending Dentistry #DentistryScotlandShow this weekend (3 June)
Come along to stand D3 chat to us about the benefits of membership, and don't miss Simon Kidd's speaker slot on Dealing with complaints 🙌
⭐ Graduate Year 2 membership is now £55 or below. ⭐
We offer reduced subscriptions for the first five years of graduation, access to 24-hour dento-legal support and a free associate contract checking service.
Renew or apply here: http://ow.ly/3Zgi50Olvgm
📝 A well-drafted contract can create certainty, help to build trust and give peace of mind. It can also help to minimise disputes or problems.
As a member of the DDU, you can get advice on your contract before you sign, or get help to draft a new contract.
Find out more: http://ow.ly/RQ8l50OoSTI
💭 Myth: If a patient complains, you have to pay them
❌ No.
✅ When a member asks us for assistance, we advise them about all available options. Sometimes one of the options is to offer a payment - but it is not mandatory and we would never insist that you do.
📖 Read our complete guide: http://ow.ly/X0kc50OlvbJ
⭐ Graduate Year 2 membership is now £55 or below. ⭐
We offer reduced subscriptions for the first five years of graduation, access to 24-hour dento-legal support and a free associate contract checking service.
Renew or apply here: http://ow.ly/l7Mx50OluV5
💭 Myth: Calls will affect my subscription
❌ It does not.
✅ One of our core services is to provide expert dento-legal advice and members should call us at any time if they need preemptive advice on how to manage or avoid a problem, or guidance on what to do if something has gone wrong.
It would make no sense for there to be any penalty or disincentive to members contacting us in this way.
📖 More details can be found here: http://ow.ly/CKZm50Oj29K
🔎 Myth: ‘My subscription fee might increase if I call the advice line’
Deputy head of the DDU Leo Briggs dispels one of the myths we regularly hear.
Get dento-legal support: http://ow.ly/QJpE50Ofw7e
