![In a recent survey, customer retention came top for professionals when asked to pinpoint the biggest challenges they...](https://img3.travelagents10.com/603/251/629361316032511.jpg)
13/10/2023
In a recent survey, customer retention came top for professionals when asked to pinpoint the biggest challenges they are facing over the next 12 months
Read 'How online travel agencies plan to win and retain customers' via PhocusWire - https://bit.ly/3rROoWY
Mobile has become one of the biggest strategic focus areas for online travel agencies, as they look drive more direct customer interaction to reduce their marketing spend and their reliance on Google.