29/01/2024
The job title: Customer Service Agent (Travel)
SOC Code: 6214 under Appendix Skilled Occupation Code.
Job description: • Plan and sell transportations, accommodations, insurance and other travel services
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
• Book transportation, make hotel reservations and collect payment/fees • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Deal with occurring travel problems, complaints or refunds
• Attend travel seminars to remain updated with tourism trends
• Enter data into our software and maintain client files
• Network with tour operators
• Maintain statistical and financial records
• Meet profit and sales targets .
Skills, qualifications and experience needed:
• Work experience as a Customer Service Agent in travel industry or in a similar position is required
• Proficiency in Microsoft Office and travel management software
• Strong communication and negotiation skills • Good analytical and strategic thinking skills • Attention to detail • Ability to negotiate dealt
• Ability to multitask, prioritise, and manage time efficiently .
Salary: £22,000 – £27,000 per annum (depends on the experience)
Please email us your CV To: [email protected]
Dead line for application : 10th feb 2023