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Booking information:
When booking with us we DON’T provide you with the following:
Bed linen
Towels
Activity Passes
We DO provide:
Pillows and quilts
Cutlery & essential cooking equipment
Mugs, Glassware, Dinnerware, Pots & Pans
To ensure an enjoyable holiday for everyone we request that you and each member of your party comply with the following guidelines.
DEPOSITS & PAYMENT
1) A provisional booking will be accepted, subject to receiving a booking bond fee of £75 within 3 working days, this should be paid by bank transfer to account:
Account Name: S.W & C.M.ROBERTS
Account number: 01196536
Sort code: 11-00-19
You must also provide us with the names and ages of the people that are to be on the booking form.
Once we receive the booking fee, a confirmation email will be sent to you which will include the booking dates. This will secure your booking and act as a security bond. This does not deduct from the hire charge.
BOOKING FEE’S / DEPOSITS ARE NON-REFUNDABLE IN THE EVENT OF CANCELLATION.
2) If the £75 booking fee is not received within 3 working days we will assume that the provisional booking is no longer required and it could result in the dates being released to another person.
3) THE BALANCE OF THE HIRE CHARGE IS DUE SIX WEEKS PRIOR TO ARRIVAL, if the balance is NOT received within this time frame, then we reserve the right to hire the caravan to someone else. YOU WILL NOT BE SENT A REMINDER. Bookings taken with less than SIX weeks remaining can only be accepted if payment is made in full and received within 3 working days.
4) The hirer shall also pay a £75 refundable security bond for the caravan. This initial booking fee will act as your bond. This booking fee is not deducted from the hire charge this is in addition to that and is fully refundable at the end of the hire period and returned within seven days of departure date. ( You must provide us with a sort code and account number for us to do this) We, the caravan owners reserve the right to withhold some or the entire bond and /or bill the hirer for the additional cost of:
Replacing and/or repairing all damage
All breakages
Charge for cleaning the caravan (the caravan should be cleaned and left on departure as found with all rubbish removed)
We do allow you to use a disposable BBQ so that you can enjoy the outside space that the caravan provides.
THE BBQ MUST BE USED ON THE GRASS AND NOT ON ANY OF THE DECKED AREA.
THE BBQ MUST BE REMOVED BEFORE YOUR DEPARTURE.
FAILING TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A DEDUCTION FROM YOUR BOND.
ALL BREAKAGES, DAMAGE AND STAINS WITHIN THE CARAVAN MUST BE PAID FOR!
THE HIRER MUST INFORM THE CARAVAN OWNERS BEFORE 8PM ON THE DAY OF ARRIVAL OF ALL DEFECTS AND/ OR BREAKAGES. FAILURE TO DO SO WILL RESULT IN YOU, THE HIRER BEING RESPONSIBLE. IT IS YOUR RESPONSIBILITY TO CHECK THE CARAVAN ON ARRIVAL.
CANCELLATIONS
5) In the event of a cancellation, the hirer must confirm this in writing. (Booking fees are not refundable in the event of a cancellation.). In the event of a park closure we will rebook your holiday at a date of your choosing, where available.
6) No refund will be made to the hirer whose hiring has commenced and who vacates the caravan for any reason including an emergency at home.
7) If you cancel/change your holiday, the following penalties will apply:
Up to 60 days before arrival – refund of total cost of holiday less booking fee paid.
Between 59-46 days of arrival – 50% of total cost of holiday will be refunded less booking fee paid.
Within 45 days of arrival – no refund will be given.
No refund will be given due to unforeseen circumstances e.g. weather, sickness, park closures.
No refunds can be given if guests depart prior to the end of the booked/paid holiday.
If anything were to change with regards to your holiday, we will be in contact with you directly.
If we can no longer offer the holiday booked or we need to cancel your booking the following options are available as featured within our terms and conditions:
A replacement holiday that is the same as the one you booked on an alternative date.
A replacement holiday on an alternative date of less value than the one you booked, together with a payment to you of the difference by us.
A replacement holiday on an alternative date of higher value than the one you booked, with a payment of the difference by yourself.
GENERAL BOOKING CONDITIONS
8) All caravans are subject to a sublet license and our insurance, we strictly permit a maximum of 8 people per caravan. Anyone found breaking this rule will be removed from the site by security. Only the applicants listed on the booking form shall be entitled to occupy the accommodation. Due to the nature of the park we only accept family based parties (parents and children) we do not accept youth groups or same-sex parties, and the lead name of the booking must be aged 25 or over unless they have children. Any breach of this condition will entitle Hafan Y mor to terminate the booking, and to exclude from the park both the applicants and the unauthorised persons. No responsibility will be taken by us, the owners, if this happens.
9) If we have arranged to provide you with a pass to use during your stay, it will be in the caravan on arrival. These are to be used during your stay and failure to leave the pass on departure / lost / damaged pass will result in a deduction from your bond.
10) Only the persons on the booking form may stay at the caravan. Over Occupancy will not be tolerated and security will ask you to vacate the caravan.
11) ALL changes to a booking must be made in writing and will be at our discretion.
12) The hirer is responsible for the conduct of all persons listed on the booking form.
13) The hirer agrees that all persons named on the booking form shall be with you (the hirer) during your hire period of the holiday caravan.
14) The hirer shall notify us in writing with any changes to person(s) listed on the booking form at the earliest possible opportunity and in any event, prior to arrival at the holiday park.
15) The hirer must give access to the holiday caravan as/when required to us and Hafan Y Mor staff if required during your stay.
16) We do not provide bed linen. We do require you to use bed linen on the quilts, pillows and mattress protectors that are provided. We expect no markings / stains on the bed items provided. Replacement or cleaning of these items will result in the relevant loss of your bond.
17) Haven do not allow commercial vehicles, i.e. transit vans and flatbed vehicles on site at any time.
UPON COMMENCEMENT OF HIRE
18) The holiday caravan maybe occupied from the following times, from the first day of hire;
Check-in from 3pm onwards
Check out at 10.00am prompt
Early check in / late check-out can be arranged (Additional fee of £30):
Early check-in from 1.30pm / 11.30am late check out
Keys and any gate fobs will be in a key safe at the caravan, and accessed via a numbered code. This will be text to you within an hour before your stated arrival time.
Loss of keys, then rule 4 will apply.
19) In the case of a maintenance problem, the hirer shall contact the owner, us, directly. The job should not be added to the account direct through Haven, this will be done by us. D.I.Y repairs must NOT be attempted. If the hirer does any D.I.Y repairs, then rule 4 will apply.
20) Smoking / Vapping is NOT permitted in the caravan OR on the decking area if there is any.
21) The caravan is to be left in a clean and tidy condition, as it was found on arrival, ready for the next tenants, if not, then rule 4 will apply. This extends to the cleaning the bathroom and kitchen areas and ensuring the decking area furniture is returned to its proper location, and the decking free from rubbish. Dirty bed linen that has been hired should be stripped and placed inside the pillow case and left in the kitchen for collection. You will need to supply your own cleaning materials if there are none available. A brush and mop will be provided in the caravan.
22) The holiday caravan MUST be vacated by 10am on the last day of hiring, ready for cleaner to check over.
23) No inside furniture / chairs/ cushions / bedding must be taken outside / even on the decked area. Please use the provided decking furniture. Decking cushions must be taken in after each use and not left outside.
24) Not permitted in the caravans
No outdoor footwear to be worn inside the caravan, in particular on carpeted areas.
NO SLIME GLITTER/SAND /PAINT OR PLAYDOUGH TO BE OPENED OR PLAYED WITHIN THE CARAVAN.
Please make sure pens and pencils are used only used on the tables, and leave no marks.
NO OUTDOOR TOYS I.E BIKES, HOVER BOARDS, SCOOTERS, ROLLER SKATES/BLADES & SKATE BOARDS etc
NO BALL GAMES
NO CANDLES OR NAKED FLAMES
NO BANNERS or BALLOONS to be put up with CELLOTAPE / BLUE TAC ETC
NO CLIMBING OUT OF THE WINDOWS OVER THE DECKING SIDES UNLESS IN A EMERGENCY
NO make up to applied on or over the bedding soft furnishings or carpets
NO false tan or hair colour to be applied in the Caravan
NO SMOKING / VAPPING
NO PETS
No Prams/Buggies to be left open and used in the caravans as this has been known to Damage Doors and Fittings.
This list is not exhaustive please ensure there are no marks or damage within the caravan areas.
Please mind the blinds and net curtains, ensure they do not get tangled / bent in open windows and patio doors. Make sure they are tied away neatly before opening doors and windows.
Any marks or stains that cannot be removed from bedding or soft furnishings will be deducted out your deposit.
BEHAVIOUR
25) You must show consideration to your neighbours and other guests. Refrain from using loud music and parties after 10pm. Haven reserve the right to ask guests who contravene our terms and conditions, or who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you. In order to protect our guests and staff, anyone found to have infectious and contagious diseases or such like will be requested to leave.
You will act in a courteous and considerate manner towards us, Haven and others.
You further agree that you will not:
a) Commit any criminal offence at the park or undertake any criminal activity.
b) Commit any acts of vandalism or nuisance.
c) Keep or carry any firearm or any other weapon at the park.
d) Use any unlawful drugs.
e) Create any undue noise or disturbance.
f) Carry out any trade or business while on the park
PLEASE NOTE
Once we have received your £75 booking fee, you, the hirer has agreed to the full terms and conditions, as above, as applicable at the time of your booking and holiday.
These terms and conditions do not affect your statutory rights under English law.
Thank You and enjoy your stay
