insight6 Kent

24/01/2025

📊 Customer Engagement in 2025: What’s Next?

Is your business ready for the future of customer engagement?

Lifetime Value (LTV) and building data literacy are essential to creating meaningful, long-term customer relationships as highlighted by Econsultancy.

👉 Read the full article here: https://bit.ly/4h0kDqQ.

Leading brands are already using data-driven strategies to improve engagement and loyalty. Don’t let your business fall behind.

Imagine a future where every decision is informed by data, creating deeper connections and driving sustained growth.

Contact us today to discuss how to transform your CX strategy.

From strategic focus to dataops, genAI and a new effort in personalisation – Medialab’s Mike Hall and Dotdigital’s Juliette Aiken give us their thoughts for 2025.

23/01/2025

📈 Want to Stand Out in 2025?

Staying ahead of Customer Experience (CX) trends is vital for success. Our latest blog explores how AI, employee engagement, and proactive service are shaping the future of CX.

Get the insights you need to thrive in 2025.

👉 Visit our CX Blog here:

Customer expectations are rising. Explore these six key trends shaping the customer experience (CX) in 2025.

22/01/2025

💻 6 Tech Trends Reshaping Retail in 2024

Is your retail business keeping up with tech trends? Innovations in AI, personalisation, and automation are revolutionising the industry.

But these trends aren’t optional—they’re essential for staying competitive in today’s fast-paced market says Retail Insider.

👉 Read the full article: https://bit.ly/3PmUQ00.

Leading retailers are leveraging these technologies to enhance the Customer Experience (CX) and boost loyalty. Are you ready to join them?

Imagine offering seamless, personalised experiences that keep customers coming back.

Let’s talk about how to elevate your CX strategy in 2025

Over the past years, the retail industry experienced unprecedented growth, and it has been propelled to change and adapt to meet new, changing customer needs and wants.

21/01/2025

🎁 The Gift Your Business Needs for 2025

Looking to delight customers, inspire employees, and boost loyalty in 2025? Start with our updated CX Business Pack.

It’s packed with the latest trends and tools to help your business thrive in the new year.

Join businesses across industries already transforming their CX with these insights.

Make 2025 your best year yet—download the CX Business Pack and take the lead.

👉 Get it here: https://bit.ly/4euuhkC.

16/01/2025

📈 Set Your 2025 CX Goals

What will make your business stand out in 2025? Our updated CX Business Pack has the answers.

Inside, you’ll find predictions, trends, and actionable strategies to elevate your customer experience.

Be part of a community that’s driving exceptional CX and reaping the rewards of loyalty and growth.

Don’t wait—take the first step toward creating a standout 2025 CX strategy today.

👉 Download now: https://bit.ly/4euuhkC.

15/01/2025

🎉 New Year, New Goals, Exceptional CX!

Ready to make 2025 your best year yet? Start with what matters most—your customers.

Businesses that invest in improving CX win and retain more clients, boosting loyalty and revenue.

Join the growing tribe of companies transforming customer journeys with insight6. Together, we can make it happen.

Imagine happy customers, loyal clients, and a business that stands out. That’s what exceptional CX can deliver.

💡 Looking for inspiration? Read our client success stories and see how others achieve CX excellence: https://bit.ly/4aDhr0M.

Let’s turn resolutions into results. Get in touch to elevate your CX strategy in 2025.

14/01/2025

💡 Are You Ready for the Future of CX?

2025 will be a year of transformation in Customer Experience (CX). From evolving loyalty programmes to proactive service, the future is here.

Our latest blog reveals six trends you can’t afford to miss. Prepare your business to thrive.

👉 Read more: https://bit.ly/3Zi4i9E.

13/01/2025

🛒 Who’s Winning the Supermarket CX Race?

A new report reveals the UK supermarket with the best customer satisfaction—are you surprised by the winner?

👉 Read the article here: https://bit.ly/4a3SP2p.

Consistently high customer satisfaction doesn’t happen by accident. It’s the result of intentional Customer Experience (CX) strategies that put customers first.

Join the leading brands setting the standard for CX excellence and learn how to keep customers returning.

Imagine your business topping the satisfaction charts—delighting customers and building loyalty that drives results!

Ready to elevate your CX? Let’s talk.

Food shopping is often a chore that many people love to avoid but have to do, however, which supermarket offers the best shopping experience.

10/01/2025

📈 CX Trends for 2025 Are Here!

Customer expectations are rising, and businesses must deliver seamless, personalised, and proactive experiences to stand out.

Our latest blog explores six key trends shaping CX in 2025, from AI personalisation to employee engagement.

👉 Discover what’s next for CX: https://bit.ly/3Zi4i9E.

09/01/2025

Future-Proof Your CX Strategy for 2025

Ready to stay ahead of customer expectations in 2025? Our updated CX Business Pack is here!

Packed with insights, resources, and the latest trends, it’s your roadmap to building exceptional Customer Experience strategies.

Join businesses that are transforming their customer experiences and preparing for the future.

Imagine happy customers, loyal clients, and a thriving business—this is your chance to make it happen!

👉 Download now: https://bit.ly/4euuhkC.

07/01/2025

🔮 What’s Next for CX in 2025?

AI is changing the game. Omnichannel experiences are now a must. Employee engagement drives success in delivering an exceptional customer experience (CX).

Are you curious about the six biggest trends shaping customer experience in 2025? Explore our latest blog for actionable insights.

👉 Read it here: https://bit.ly/3Zi4i9E.

06/01/2025

🎯 Sweeping Changes for UK Consumers in 2025

Consumer expectations are shifting faster than ever—2025 is set to be a game-changing year for businesses. Are you ready?

As highlighted in the ITV article, major changes in spending habits, technology, and sustainability will reshape customer expectations.

Leading brands are already preparing for these shifts by investing in seamless, personalised customer experiences (CX). Don’t get left behind!

👉 Read more: https://bit.ly/3ZZz33A.

Imagine staying ahead of the curve, delighting customers, and building loyalty in this new era. It starts with understanding these trends.

Contact us today to discuss how we can help your business thrive in 2025.

20/12/2024

🎄 Thank You and Merry Christmas! 🎄

A huge thank you to our team, clients, suppliers, and followers for an incredible 2024. We couldn’t do it without you!

Wishing you a joyful Christmas and a fantastic start to 2025!

19/12/2024

🔮 As we head into the Christmas break, take a look ahead to 2025!

Customer expectations are rising—seamless, personalised, and proactive CX will be the key to success. From AI personalisation to employee experience, explore six trends shaping the future of CX in our latest blog.

👉 Read it here:

Customer expectations are rising. Explore these six key trends shaping the customer experience (CX) in 2025.

18/12/2024

🎄 Holiday Returns: Make-or-Break Moment for Customer Loyalty

The holiday season means booming e-commerce—and a rise in product returns. With 30% of online purchases returned compared to under 9% in-store, returns are now a critical factor for building customer loyalty and protecting profits.

Customers expect convenience, with 75% expecting free returns and 35% choosing retailers based on return policies. Retailers face a tough challenge: how do you balance customer satisfaction with your bottom line?

As e-commerce grows, so does the importance of a seamless return process. Get insights on navigating this challenge via Marketing Technology News: https://bit.ly/3VrGajX.

With the right strategies, retailers can turn ecommerce returns into an opportunity for building lasting customer loyalty. The post How to balance customer experience and returns in ecommerce appeared first on MarTech.

17/12/2024

📊🔍 Have you delved into our expert CX tips yet? They're not just for the holiday season!

Tip 1 from our recent blog, ""The Christmas Experience: Tips For CX-Mas Delight"" looks at using data to elevate your customer experience.

🎁 Explore how mining past seasons' data, both quantitative and qualitative, can transform your approach.

Discover actionable insights that go beyond the festive period. Learn how to turn customer feedback into a powerful tool for ongoing improvement. Dive into all Six of our CX Tips now: https://bit.ly/4atxGP6

16/12/2024

💡 Customer Experience in Ireland: Who’s Getting it Right?

The Irish Times dives into the best and worst companies for customer experience (CX). From Credit unions to M&S, the top performers show how staff can make or break CX.

Too many companies still miss the mark—failing to understand or care for their customers. Want to know who's leading the way?

👉 Read the article here: https://bit.ly/3ZFmsU7.

Are you investing in your staff to elevate your CX? Let’s talk.

‘Too many companies don’t understand their customers and don’t care about them’

13/12/2024

❄️ Don’t leave your customers out in the cold this Christmas!

Give your business the gift of instant insight, our total feedback solution. 🎁 From understanding customer needs to boosting employee satisfaction, real-time feedback helps you make smarter, data-driven decisions.

Ready to make 2025 your best year yet? 👉 Discover more: https://bit.ly/3wJzzs1.