insight6 Kent

14/02/2025

📢 Are you thinking about running your own business?

The demand for Customer Experience (CX) expertise has never been higher, and businesses are actively searching for specialists who can help them stand out.

At insight6, we offer the UK’s only CX franchise, providing a proven model, expert support, and the infrastructure you need to succeed.

You're not starting from scratch—you’re joining a network of like-minded professionals who have already built thriving CX businesses.

Ready to turn your expertise into a rewarding career? Take control of your future and build a business that makes an impact.

Find out more: https://bit.ly/4a9OXwT

13/02/2025

❌ How many potential clients are slipping through the cracks?

Our research shows that slow responses, missed calls, generic replies, and lack of follow-up are some of the biggest mistakes businesses make when handling enquiries. These small errors push prospects away. Fix them, and you’ll stand out from competitors and win more business.

Find out how to refine your approach: https://bit.ly/4hxuZyt

11/02/2025

📊 How Data is Reshaping Customer Experience in Retail

Shopping centres are using real-time data to personalise experiences, boost engagement, and keep customers coming back. Are you leveraging data to win more business?

Businesses that understand their customers—how they browse, buy, and interact—can create seamless experiences that drive loyalty and increase sales. Those that don’t risk falling behind.

💡 CX isn’t just about service. It’s about smart decision-making. At insight6, we help businesses turn customer insights into real action.

Read how data is reshaping UK retail

Whether optimising which tenants use which space or improving overall customer experience, data has reshaped how shopping centres operate

10/02/2025

👀 Who will take home the awards?

With just one day to go until the Lancashire Tourism Awards, excitement is building! 🎉

Tourism is a challenging yet rewarding industry, and these awards are all about recognising the dedication, creativity, and excellence that make Lancashire a top destination.

As proud category sponsors, we wish all the finalists the best of luck—your commitment to delivering exceptional experiences deserves to be celebrated!

🏆 Winners announced tomorrow evening – stay tuned!

Celebrating the success of businesses, individuals and partnerships across Lancashire

07/02/2025

Are you making it easy for customers to love your brand?

☕ Starbucks is rolling out experience-first changes—bringing back ceramic cups, unlimited refills, and a condiment bar to encourage longer stays and deeper brand loyalty.

This isn’t just about coffee; it’s about understanding customer behaviour and making every interaction feel effortless and enjoyable. When brands remove friction and add value, customers stay longer, return more often, and recommend the experience to others.

Read more: https://bit.ly/3WMTe3U.

What small CX improvements could transform your customer journey?

Learn from brands like Starbucks—prioritise experience, and the customers will follow.

The initiatives are part of a broader strategy to foster a more inviting atmosphere for customers.

06/02/2025

🌟 Ready to empower your team with exceptional CX skills?

Look no further! At Insight6, we blend valuable feedback with our CX Specialists' expertise to create inspiring training for your team. Choose extraordinary, not ordinary!

Are you ready to invest in your team's success? Explore our CX Training and Development solutions at insight6.com or call us at 0800 970 8987.

05/02/2025

📢 First impressions can make or break a sale.

When a potential client visits your website, calls your office, or submits an enquiry—are they met with a seamless experience or silence? Businesses that respond promptly and professionally stand out. Those that don't? They lose prospects to competitors.

Learn how to win more business by getting it right from the start. Read the blog here:

To win more business, you need to look at your customer journey through fresh eyes. First impressions can make or break a sale. What happens when a potential

03/02/2025

🎯 Sweeping Changes for UK Consumers in 2025

Consumer expectations are shifting faster than ever—2025 is set to be a game-changing year for businesses. Are you ready?

As highlighted in the ITV article, major changes in spending habits, technology, and sustainability will reshape customer expectations.

Leading brands are preparing for these shifts by investing in seamless, personalised customer experiences (CX). Don't get left behind!

👉 Read more: https://bit.ly/3ZZz33A.

Imagine staying ahead of the curve, delighting customers, and building loyalty in this new era. It starts with understanding these trends. Contact us today to discuss how we can help your business win and retain more business in 2025.

31/01/2025

💡 Are You Ready for the Future of CX?

2025 will be a year of transformation in Customer Experience (CX). From evolving loyalty programmes to proactive service, the future is here.

Our latest blog reveals six trends you can’t afford to miss. Prepare your business to thrive.

👉 Read more: https://bit.ly/3Zi4i9E.

30/01/2025

📈 CX Trends for 2025 Are Here!

Customer expectations are rising, and businesses must deliver seamless, personalised, and proactive experiences to stand out.

Our latest blog explores six key trends shaping CX in 2025, from AI personalisation to employee engagement.

👉 Discover what’s next for CX: https://bit.ly/3Zi4i9E.

29/01/2025

Future-Proof Your CX Strategy for 2025

Ready to stay ahead of customer expectations in 2025? Our updated CX Business Pack is here!

Packed with insights, resources, and the latest trends, it’s your roadmap to building exceptional Customer Experience strategies.

Join businesses that are transforming their customer experiences and preparing for the future.

Imagine happy customers, loyal clients, and a thriving business—this is your chance to make it happen!

👉 Download now: https://bit.ly/3EIEahn.

28/01/2025

📩 Want to enhance your customer experience and boost profitability? Subscribe to our CX Tips newsletter for the latest insights and strategies.

Stay ahead with expert advice on building loyalty and improving CX! Sign up here: https://bit.ly/3W55woQ.

27/01/2025

🌐 Three Crucial Digital Marketing Trends for 2025

Are you ready for 2025? These digital marketing trends are reshaping how businesses connect with customers.

From AI-driven personalisation to zero-party data, DMNews says these digital marketing trends are essential for staying ahead in a competitive market.

Forward-thinking brands are leveraging these strategies to enhance customer engagement and drive loyalty. Are you part of the shift?

Imagine creating marketing campaigns that feel personal, authentic, and impactful. The future of digital marketing is here—don’t get left behind.

👉 Read the article: https://bit.ly/41Vr8Xt.

Contact us today to discuss aligning the Customer Journey with your marketing efforts to win and retain more business.

Discover the three game-changing digital marketing trends set to dominate in 2025 and revolutionize your strategy.

24/01/2025

📊 Customer Engagement in 2025: What’s Next?

Is your business ready for the future of customer engagement?

Lifetime Value (LTV) and building data literacy are essential to creating meaningful, long-term customer relationships as highlighted by Econsultancy.

👉 Read the full article here: https://bit.ly/4h0kDqQ.

Leading brands are already using data-driven strategies to improve engagement and loyalty. Don’t let your business fall behind.

Imagine a future where every decision is informed by data, creating deeper connections and driving sustained growth.

Contact us today to discuss how to transform your CX strategy.

From strategic focus to dataops, genAI and a new effort in personalisation – Medialab’s Mike Hall and Dotdigital’s Juliette Aiken give us their thoughts for 2025.

23/01/2025

📈 Want to Stand Out in 2025?

Staying ahead of Customer Experience (CX) trends is vital for success. Our latest blog explores how AI, employee engagement, and proactive service are shaping the future of CX.

Get the insights you need to thrive in 2025.

👉 Visit our CX Blog here:

Customer expectations are rising. Explore these six key trends shaping the customer experience (CX) in 2025.

22/01/2025

💻 6 Tech Trends Reshaping Retail in 2024

Is your retail business keeping up with tech trends? Innovations in AI, personalisation, and automation are revolutionising the industry.

But these trends aren’t optional—they’re essential for staying competitive in today’s fast-paced market says Retail Insider.

👉 Read the full article: https://bit.ly/3PmUQ00.

Leading retailers are leveraging these technologies to enhance the Customer Experience (CX) and boost loyalty. Are you ready to join them?

Imagine offering seamless, personalised experiences that keep customers coming back.

Let’s talk about how to elevate your CX strategy in 2025

Over the past years, the retail industry experienced unprecedented growth, and it has been propelled to change and adapt to meet new, changing customer needs and wants.

21/01/2025

🎁 The Gift Your Business Needs for 2025

Looking to delight customers, inspire employees, and boost loyalty in 2025? Start with our updated CX Business Pack.

It’s packed with the latest trends and tools to help your business thrive in the new year.

Join businesses across industries already transforming their CX with these insights.

Make 2025 your best year yet—download the CX Business Pack and take the lead.

👉 Get it here: https://bit.ly/4euuhkC.

16/01/2025

📈 Set Your 2025 CX Goals

What will make your business stand out in 2025? Our updated CX Business Pack has the answers.

Inside, you’ll find predictions, trends, and actionable strategies to elevate your customer experience.

Be part of a community that’s driving exceptional CX and reaping the rewards of loyalty and growth.

Don’t wait—take the first step toward creating a standout 2025 CX strategy today.

👉 Download now: https://bit.ly/4euuhkC.