TCHGroup

14/03/2025

National Pi Day at TCH = Pie Your Manager Day! 🎯
Today, our team earned the chance to pie their manager through incentives and donations – and let’s just say, it was a sweet success! 😄💥
Huge thanks to everyone who got involved and helped make this day a blast, all while supporting a great cause! Check out some fun moments from today! 📸🍰

11/03/2025

🌟Come & spend the day with us 🏉🌟

Last week, we had the incredible privilege of joining at their Senior Girls Camp in Llandarcy, and wow - what an inspiring day! 🙌

While the focus was on sharpening skills on the pitch, the confidence, resilience, and teamwork these young women gain will carry them far beyond the game.

At TCH, we’re passionate about empowering young women to become the leaders of tomorrow—breaking barriers, building communities, and driving real change. Because when they rise, we all rise! 🔥

Huge thanks for having us—we can’t wait to be back! 💙

07/03/2025

🌟 Celebrating Employee Appreciation Day at TCH! 🌟

Today, we took a moment to recognise, celebrate, and uplift each other!

Our team shared heartfelt messages of appreciation, highlighting the incredible colleagues who inspire, support, and make a difference every day. 🙌

A huge THANK YOU to our amazing team - you are the heart of TCH, and we appreciate everything you do!

Check out a snapshot of the thoughtful messages our employees shared!❤️

31/01/2025

Six Nations fever is here! 🏉🔥 Best of luck to Wales as they take on France tonight – we’re backing our boys in red all the way!

Big shoutout to the Ospreys lads representing – bring it home! 🖤💪

08/01/2025

We’re Hiring! Join Our Contact Centre Team in Swansea! 🚀
Looking for a full-time role where you can grow, earn, and make a real impact?
We’ve got vacancies for Energy Sales Advisors —with competitive pay and bonuses! 💼

📍 Office-based in Swansea
💸 £11.50/hour starting, rising to £12.00/hour after probation
⏰ Monday to Friday, 37.5 hours/week

What’s in it for you?

Full training and support!
Fantastic bonus structure!
Opportunities for growth into leadership!
No experience? No problem! We’ll train you to be a star ⭐
️
Click the link in the bio to apply
Tag someone who needs this role!

20/12/2024

In any workplace or team, communication is everything. It shapes how we tackle challenges, build relationships, and achieve success together. That’s why we partnered with Ospreys Rugby and SGIL LINK CIC to create the Gamechanger Programme—bringing life skills and communication training to Ospreys’ young players.

The feedback has been incredible! As Rich Kelly, first team coach and transition lead, shared, the players have gained tools to:
👉 Communicate under pressure and support each other.
👉 Understand their personalities and how they’re perceived.
👉 Lead with positivity and collaboration.

What’s truly exciting is how these skills go far beyond rugby. Communication, self-awareness, and teamwork are just as vital in business, leadership, or any life path. These players are building a foundation for success on and off the field.

As we look back on 2024, we’re so proud of the Gamechanger Programme’s impact. If you’d like to explore how tailored training programmes can benefit your team—whether in sports or beyond—let’s connect in the new year.

Contact us to start the conversation: https://eu1.hubs.ly/H0fw8f10

17/12/2024

Life skills can be life-changing. At the heart of our Gamechanger Programme is a simple idea: success isn’t just about completing a course—it’s about creating real, lasting change in people’s lives.

From boosting confidence to building transferable skills like communication, teamwork, and problem-solving, this programme opens doors to new opportunities and brighter futures for young Ospreys Rugby players within Rugby and beyond.

In this video, Dai Phipps, Head of Training, Quality, and TCHAcademy, shares what makes the Gamechanger Programme so impactful—and why we are seeing results that truly matter.

If you'd like to learn more, speak to Dai and his team today: https://eu1.hubs.ly/H0frtYh0

06/12/2024

At TCH, moving people forward is at the core of who we are—whether it's our TCH Family, clients, partners, or our local community. That’s why our partnership with the Ospreys is so meaningful—they share our values. Through them, we teamed up with SGiL Link CIC, and together, we’ve seen how passionate people can drive change with the Gamechanger programme.

What sets TCH apart from other BPOs is our commitment to values. Our team truly cares about what they do. People like Dai Phipps, who’s passionate about training because he believes that anyone can learn and grow.

We offer flexible service and sales solutions, and that same flexibility extends to our training through TCH Academy. Want to see how we can help you move forward? Let’s chat. https://eu1.hubs.ly/H0fbGHf0

19/11/2024

Taking Care of Our People 💛💓💙

At TCHGroup, we believe work should be more than just a place to clock in and out—it should be a community where you feel supported, valued, and connected.

That’s why we’ve created our Wellbeing Programme, built on Four Pillars of Wellness:

1️⃣ Mental: Need someone to talk to? ‘A Cuppa with Abii’ is our way of making sure everyone has a safe space to chat about what’s on their mind.

2️⃣ Physical: From free gym memberships to fresh fruit in the office, we want to make it easier to stay healthy.

3️⃣ Financial: We’ve got expert advice on hand to help our team feel confident and in control of their finances.

4️⃣ Social: Community is everything. We’ve created spaces where our people can connect thanks to the People Empowerment Programme.

Want to know more about how we’re building a culture of care? Check out our latest blog to dive deeper into what we’re doing and why it matters: https://eu1.hubs.ly/H0dRVn20

At TCHGroup, wellness is a priority. We promote a healthy work environment by supporting mental, physical, financial and emotional well-being of our people

14/11/2024

We can train anyone. But we know that we've done our job as an employer by dedicating time to growth and development.

This is why we, along with Ospreys and SGiL Link CiC, created the Gamechanger programme. Instead of developing employees in a professional setting, we are helping athletes develop skills they can use not only on the rugby field but in leadership, business, and life.

At TCH Academy, we’re committed to helping everyone unlock their full potential. Our tailored training programmes are designed to help anyone grow, adapt, and succeed in any environment.

Interested in learning more? We’d love to hear from you! Reach out today: https://tchgroup.uk/contact-us

25/10/2024

This is the power of community.

The Gamechanger programme is only possible thanks to the incredible support from SGiL Link CIC.

By combining their resources with the Ospreys, SGiL Link CIC is committed to supporting Welsh talent on both sides of the bridge. They’re creating opportunities for pathway players to pursue rugby, attend university, or start skills apprenticeships right here in Wales.

When passionate people come together, magic happens. ✨

Thank you to SGiL Link CIC and the Ospreys Rugby for making the Gamechanger programme a reality!

18/10/2024

🚀 We’re Hiring! Join Our Contact Centre Team in Swansea! 🚀
Looking for a full-time role where you can grow, earn, and make a real impact?

We’ve got 50 jobs up for grabs for Travel Sales Advisors and Energy Sales Advisors—with competitive pay and bonuses! 💼
📍 Office-based in Swansea
💸 £11.50/hour starting, rising to £12.00/hour after probation
⏰ Monday to Friday, 37.5 hours/week

What’s in it for you?
Full training and support!
Fantastic bonus structure!
Opportunities for growth into leadership!
No experience? No problem! We’ll train you to be a star ⭐
️
Apply today - https://eu1.hubs.ly/H0d11_V0
Tag someone who needs this role!

16/10/2024

How do we as a BPO balance the best of technology with the skills of our people to deliver service that stands out?

Here are our top 5 tips to keep the human touch in a tech-driven world:

1️⃣ Invest in Your People - Train them well, treat them better. Happy team = happy customers.
2️⃣ Foster Empathy - Listening and understanding go a long way.
3️⃣ Encourage Proactive Problem Solving - Anticipate needs, solve problems before they happen.
4️⃣ Personalise the Experience - Small personal touches = big impact.
5️⃣ Leverage Feedback - Listen, learn, and improve.

Read our full blog on this topic here: https://eu1.hubs.ly/H0d4qgx0

14/10/2024

⚡️ Energy Sales Advisors Wanted! ⚡️
Looking for a dynamic job with great growth potential? We’re hiring Energy Sales Advisors to join our Swansea-based contact centre.

💸 Pay: £11.50/hour—with increases after probation!
📈 Bonuses for high achievers
🌱 Leadership opportunities available

Your role:
Outbound calls to customers who’ve expressed interest in energy quotes 🌍
Help customers save on gas & electricity!
Upsell additional products 💡

Confident on the phone?
Reliable and hardworking?
This job is for YOU!

Apply here:
🔗 https://eu1.hubs.ly/H0d0ZC60

Hashtags:

11/10/2024

✈️ Love Travel? Become a Travel Insurance Sales Advisor! 🏝
Do you dream of talking about vacations all day? We’re hiring Travel Sales Advisors at our Swansea contact centre!
💸 £11.50/hour, rising to £12/hour after probation!
📅 Monday to Friday, office-based

Your role:
Help customers find the perfect travel insurance 🌍
Talk about trips and build rapport!
Use your computer skills to match customers with the right policy
No experience needed—just a passion for travel and a positive attitude!

Apply today:
🔗 https://eu1.hubs.ly/H0c-M_j0

08/10/2024

"The moment you stand still as an athlete is the moment you're overtaken by someone else." - Mike Ruddock

In this video, Mike Ruddock dives into why the Gamechanger programme is a game-changer for elite players. 🎥

While the focus here is on sports, the message applies to everyone—continuous learning and development are vital. Whether you're on the field or in the boardroom, honing your skills is essential to staying ahead. And to hone your skills, you need opportunities like the Gamechanger programme.

Sponsored by SGiL Linc CIC, this programme helps players expand their current abilities, applying them to life outside of rugby, while making them smarter athletes on the pitch.

Here's our question to you - when was the last time you pushed yourself personally or professionally?

02/10/2024

We have several job openings and are looking for awesome people to join our team. 🙌

Right now, we’re focusing on Sales Roles – perfect for anyone who loves working with people and delivering great results. We’ve got two positions available:
🌍 Travel Sales
⚡️ Energy Sales

Interested? It’s super easy to apply! Just head over to our website and fill out a quick application. If you’re a great fit, we’ll invite you to one of our Assessment Centres.

Here’s what to expect at our Assessment Centres:
📅 When? Every Tuesday & Thursday until November 15th
🏢 Where? Our Swansea office! You’ll get a full office tour, meet the team, join a fun group activity, and have a one-on-one chat with one of our Senior Leaders.

Apply today: https://tchgroup.uk/jobs



Ospreys Rugby