02/01/2023
🌼BOOKING TERMS AND CONDITIONS🌼
1. We are not part of parkdean group. Whitley Bay Luxury Stay Private Hire do not provide products, services or passes on behalf of Parkdean. all activities and facilities should be paid directly through Parkdean.
2. All holidays are sold as self catering accommodation only and we cannot guarantee that the complex or park facilities will always be open and available during your stay. any issues regarding the holiday park and facilities should be discussed with Parkdean directly.
3. All bookings made are subject to our booking terms and conditions and apply regardless of whether or not you have recieved a copy prior to making your booking. By making your first payment, you, the hirer, and all of your guests listed on your booking confirmation accept and agree to our full booking terms and conditions. the main hirer is responsible for all members of the booked party.
4. we recommend that you arrange adequate holiday insurance to cover all guests in your party. your insurance should offer financial protection if you need to cancel your booking.
BOOKING AND PAYMENTS
5. To make a booking,we will require a booking deposit of £50. your booking will only be confirmed once your deposit has been paid and we have received the payment into our account (we do not hold dates without a deposit) Booking deposits are non refundable and non transferable. All payments are made by bank transfer using the main hirers name and arrival date as reference. All outstanding balances are due 6 weeks before arrival, we will require payment in full at the time of booking.
6. When making your booking, you will be asked to complete and sign our guest pre registration form. This will include the names and ages of all guests, the main hirers contact name, home address, tel number and email address. Anyone visiting our accomodation during your stay regardless of the duration of their visit must be on the original booking confirmation.
7. In addition to your to the cost of your holiday we also require a damage deposit payment of £50, this will be refunded within 24 hours of your departure providing there is no missing inventory or damage found following inspection and our full terms and conditions have been adhered to during your stay.
CANCELLATION POLICY
8. We have the right to cancel your booking if you fail to pay your full holiday balance and damage deposit by the final payment due date stated on your booking confirmation. If an outstanding balance has not been paid by the due date, we will accept this as notice of cancellation, no refunds will be given and the date will be given and the date will be relisted as available.
9. All bookings, deposits and payments are non transferable unless an agreement has been made in writing with the owner. strictly no subletting or re-selling of your holiday.
10. We cannot be held liable or issue any refunds or compensation if you, your guests or your holiday is affected in any way because of events out of our control. Events we consider 'out of our control' are: changes to or closure of any park facilities or activities, injury, illness, loss or damage, theft, break-in, fire, flood, explosion, storm or other adverse / extreme weather conditions,acts of god, loss of power or water, due to mains supply failure, criminal damage, natural or nuclear disaster, epidemics or pandemics, war or threat of war, or terrorist activities. We would advise all holidaymakers to take out adequate holiday insurance.
ARRIVAL AND CHECKING IN
11. Check in available from 4pm. Where possible, we will do our best to provide you with earlier check-in, we will contact you. Please do not arrive at or enter the caravan earlier than your allocated check-in time.
12. Check in details are provided by 12pm on your arrival date. you will be given a unique key safe code and our pitch number - please do not request this information in advance as it will not be provided.
13. Check Out by 10am, Please vacate the caravan and off-street parking space no later than the stated time as we will require access. Guests who fail to depart on time will be charged £25 per additional hour.
14. On departure, we kindly request that you leave the caravan as you found it (clean and tidy) and follow a few simple procedures before leaving.
- please turn off all lights, portable appliances, heating
- make sure there is no running water left on
- close all windows and lock doors
- clean and put away all used kitchenware, crockery, utensils, cooking trays, oven, hob, grill and microwave.
- dispose of all rubbish and take to the main bins on-site
-Please leave all keys in the key safe
- please text 07846 535219 to notify us when you have left
WE KINDLY ASK ALL GUESTS TO FOLLOW A FEW SIMPLE RULES:
- No Pets to be on the soft furnishing
- No smoking or va**ng inside the caravan
- Strictly no drugs to be stored or used inside the caravan unless prescribed by a medical practitioner
- Please supervise anyone using felts , playdough etc
- please remove all outdoor footwear inside the caravan
- Please turn off all lights and heaters while out
- Please report any damage immediately
CONTACT
If you require assistance during your stay for any issues relating to our holiday home, please use the contact details below to get intouch
Call or text : 07846 535219 (Steven, Owner)
if you have any concerns or issues regarding the holiday park, facilities or staff, please contact a member of staff at Parkdean Whitley Bay.
