27/03/2020
Supporting our customers through COVID-19 and beyond.
We have been supporting our lovely customers for more than 40 years – and we want to reassure you that you can continue to trust us now to help you through these unprecedented times.
Naturally everyone is worried about their holiday bookings and we are doing all we can to help.
Our experienced travel agents are all working hard to bring home safely anyone who is still abroad, and re-scheduling or refunding customers who were due to travel up to the end of April. Once they are looked after, we will be looking at May and June departures.
As you know we are no longer able to open our shops to handle all enquiries.
We have therefore arranged for a Customer Service Hotline number to deal with any queries you may have and we can be contacted on 0333 0339 985.
We would like to thank you for your continued loyalty and support, and your patience and understanding. We have had hundreds of kind messages for our staff and this has been so heartening and spurs us all on.
As you know, we’re the largest independent travel agent in the UK and one of the largest companies covered by ATOL, so your holiday is protected to the highest level – your money can only be spent on your holiday.
We are offering our own Peace of Mind guarantee on holidays being booked for autumn this year and summer 2021. You can book now, with free cancellations or changes up to six weeks before departure on holidays where you see our Peace of Mind logo.
We hope we can continue to serve you and that booking your holiday will give you something to look forward to when the sun will be shining again for all of us.
With our grateful thanks for your ongoing support.
John and Irene Hays
