04/07/2020
Action plan
Ostria Villa has developed an action plan and individual protocols for the establishment to take measures, to prevent and manage suspected Covid-19 cases in order to limit the spread of the virus to staff and guests.
The action plan is conformed by the recommendations of Greece’s public health organization – EODY.
According to the plan, the management has appointed a health coordinator to supervise that protocol is being followed and a doctor on call who will act on the instructions of EODY for testing suspected cases of Covid-19.
Villa staff
All staff members:
• are aware of how the Covid-19 virus is transmitted and able to provide information to guests.
• are trained on practices for cleaning and disinfecting identified spots, on following hygiene rules to avoid transmitting the virus (frequent hand washing, avoiding handshakes, physical distancing, avoiding contact of hands with eyes, nose and mouth and respiratory hygiene).
• are provided with personal protective equipment (masks, gloves).
• undergo thermal screening every morning.
Reception
• Antiseptic for the guests, next to the entrance.
• Frequent disinfection of reception desks.
• Staff members are keeping the appropriate distance (at least 1,5 meters from customers).
• When requested, staff is capable to inform guests on the villa’s rules and the new measures taken.
• The Villa provides information leaflets on basic health instructions and useful coronavirus-information for guests .
• For any case of emergency, a medical kit is available which includes disposable gloves and masks, antiseptics, cleaning wipes, apron, long-sleeved robe and laser thermometer.
• Staff is able to identify symptoms and report them to the health coordinator.
• All keys are disinfected.
• Non-hotel guests are prohibited from entering the villa at any time .
• Mandatory extension of duration of check-out and check-in times between stays (check out by 10am and check in from 4pm) so that rooms can be thoroughly cleaned and disinfected and aired out through natural ventilation.
Cleaning, disinfection, housekeeping
• The Villa implements improved disinfection and deep cleaning practices in accordance to EODY instructions.
• In addition to the normal cleaning procedures, the public areas, the main entrance, reception, door handles, counter tops, tables, handrails, and other “high-frequency “touch points” are being sanitized and disinfected frequently
• Guest rooms are receiving additional cleaning upon departure, paying particular attention to touch points.
The daily cleaning and change of sheets, pillowcases and towels is carried out only upon request from guests. Housekeeping will now only service the villa every 3 days including linen and towel changing.
Guests are requested to keep their personal items and clothing in wardrobes or suitcases to reduce the need for staff to handle them during cleaning .
Guests are required to be outside while the villa is cleaned to reduce contact .
• We have removed from all rooms, every object such as extra pillows, bedding and shared multi-purpose items such as menus, magazines, etc.
• Fabric surfaces (e.g. furniture upholstery) are cleaned with a steam appliance.
• If it is possible due to availability between stays of guests, the villa remains empty and ventilated for 24 hours.
Public areas
• Social distancing rules applied .
Swimming pool
• Number of bathers: the crowding density in villa pools is calculated with an index of 5 m2 of water surface per person (total of 8 persons for 40sqm).
• Physical distancing:
• The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) should be such so that the distance between the ends of the seats of two people under two different umbrellas be at least 2 meters in each direction.
All sunbeds seats, tables, and any other items should be disinfected after a guest leaves and before used by another guest.
All mattresses have been removed from the pool area .
Villa log book
For public health protection, hotel would keep an updated record of staff members and all guests staying at the hotel – name, nationality, date of arrival and departure, contact details (address, telephone, e-mail), so that communication is possible if a coronavirus case is identified at a later time.
The General Regulation on Personal Data Protection (GDPR) would be observed and all staff members and guests must be informed that their information will be kept on file for reasons of public health protection.
It is necessary to record and update all events that may occur in the log book.
