14/06/2024
https://www.facebook.com/share/p/FyiTvAjvR9qtbqG9/?mibextid=WC7FNe
𝐇𝐚𝐥𝐥 𝐨𝐟 𝐅𝐚𝐦𝐞 𝐀𝐰𝐚𝐫𝐝 / 𝐋𝐢𝐟𝐞𝐭𝐢𝐦𝐞 𝐀𝐰𝐚𝐫𝐝: 𝐌𝐫𝐬. 𝐆𝐞𝐦 𝐄𝐲𝐭𝐥𝐞 - Frandec Travel Services Inc.
Voted for by the THAG Board, the Hall of Fame Award honors individuals who have cooperatively enhanced Guyana's hospitality and tourism sector. Inductees must have made substantial and sustained contributions to leadership and service in the industry and must have been involved in Guyana's hospitality and tourism industry for 10 or more years.
Mrs. Gem Eytle is a distinguished figure in Guyana’s travel industry. Her remarkable journey began in January 1955 when she started working as a secretary with Francis DeCaires & Company, owned by Cecil DeCaires. The company, located on America Street, served as an insurance representative and commission agent for various merchant companies marketing their products in Guyana.
In 1960, Frandec Travel Services was added to the company's portfolio, becoming the first travel agency established in then British Guiana. Frandec also became an authorized agent for Celebrity Cruises. Mrs. Eytle played a crucial role in sales and promotion, helping the agency grow steadily and establish a reputation for efficiency and professionalism that continues today.
Mrs. Eytle's contributions to Frandec were profound. She became the majority shareholder in the early eighties and assumed the chairmanship in the early nineties, a position she holds to this day. Under her leadership, Frandec Travel Services received full International Air Transport Association (IATA) Certification in February 1961 and was incorporated on March 13, 2008, under Section 153 of the Companies Act 1991.
In 1990, Mrs. Eytle partnered with M & M Tours, owned and operated by Merilyn Mekdeci and Margaret Chan-A-Sue, to offer tours to Kaieteur Falls. These tours utilized the Civil Aviation Skyvan, piloted by Malcolm Chan-A-Sue. Mrs. Eytle personally prepared sandwiches for tourists and, with her husband, transported patrons to the airport for their flights.
Frandec faced numerous challenges, including a devastating arson attack in 2012 that destroyed its landmark Main Street location. The travel service temporarily operated out of Mrs. Eytle’s residence until a permanent building was secured at 92 Middle Street, Georgetown. Despite these setbacks, Frandec continues to uphold international best practices and strives to maintain excellent service standards.
Mrs. Eytle, even in her advanced years, visits the Frandec office at least once a week. In a 2022 interview with Kaieteur News, she shared her philosophy: "I can't sit around here just doing nothing. I would rather wear out than rust out. Sitting down, you can only gather rust and dust, but wearing out means you are using up all your material until it can no longer be used."
Her daughter, Kathryn, recalls learning hospitality and etiquette from her mother, whom she calls "the hostess with the mostest." Mrs. Eytle's legacy is one of dedication, resilience, and an unwavering commitment to excellence in the travel industry. Frandec Travel Services, managed by a Board of Directors, a Chief Executive Officer, and a General Manager, continues to be a key service provider in the travel sector in Guyana, regionally, and internationally.